รีวิวและความประทับใจจากผู้เข้าพักที่ Toba Grand Hotel

Most of the staff we...

Most of the staff were from overseas, but everyone was very friendly. They greeted us and spoke to us politely at check-in, during meals, and even in the hallways, which felt wonderful. In particular, a male housekeeper at check-out stopped in the hallway, stood properly, bowed, and said “Thank you very much.” Seeing people with different languages and customs provide service at this level shows both their own effort and the dedication and character of those who trained them. The Room has been renovated, and you can enjoy the morning sun as well as an illuminated view of raft logs floating right in front of you at night. The much-talked-about buffet is well managed: staff control portions and quickly contact the kitchen, so refills are fast. Above all, they do not top up leftovers with new food on the spot; instead everything is presented neatly. There was also no situation where a popular dish was never replenished. Everything tasted great. It was also very helpful that there was a sheet on the table showing both the menu items and where each dish was located, so we didn’t have to walk around searching. Sushi is made to order, and the steak is freshly grilled—tender and delicious. However, it seems seating may be determined by Room grade. This time we stayed in a lower-priced Room, so for both meals we were seated at tables behind tall partitions toward the back. A window-side seat would feel much more open. The partitions made it feel a bit closed-in, which was disappointing—though I understand they may be intended to let guests dine without worrying about others. A few requests from here: The Wi-Fi signal in our Room was weak. At check-in we were given an explanation about Wi-Fi within the building, but we didn’t realize there was also Wi-Fi for the Room itself. We only noticed there was information inside just before check-out. This may have been our oversight; once we enter our Room we tend to relax and don’t check everything carefully. It would help if this were also written on the paper handed out at check-in. Also, beer in the lounge is paid (there is sake, wine, and shochu). If possible, it would be appreciated if beer could be included for free as well. All of the water temperatures in the large public bath felt lukewarm—especially the open-air bath (rotenburo), which was quite lukewarm. Because of that no one used it; even my husband who likes cooler baths said it was too lukewarm to get into. Lastly: The Room gets quite dry; humidifiers are available only by loan request. Also, unfortunately,the steam outlet on ours was quite dirty. For reference: The refrigerator does not have a freezer function.