รีวิวและความประทับใจจากผู้เข้าพักที่ Kamogawa Grand Hotel - 2หน้า

(จังหวัดชิบะ/คาโมกาวะ) [ทั้งหมด 120 ห้อง]
คะแนนรวม
4.08
(143)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.03
  • สิ่งอำนวยความสะดวก
    3.88
  • การบริการลูกค้า
    4.09
  • อาหาร
    4.14
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.31
  • ความพึงพอใจ
    4.00
  • 2.50
    19960123

    The bath is excellent. Dissatisfied with the meal service.

    The exterior and interior showed some signs of wear, but the place was clean. The proximity to the sea and the beautiful scenery were great. The bath was spacious and comfortable. However, I was dissatisfied with the dining experience. Due to a lack of seating in the dining area, we had to eat in a lobby referred to as a lounge. There was significant noise leakage from karaoke on the second floor, completely ruining the atmosphere. I noticed some groups being moved to the dining area, so I asked if we could move as well, only to be told that relocation is not offered unless specifically requested by guests beforehand. We were not even asked initially if we would like to move when seats became available. It felt like they simply left compliant guests where they were without consideration—this approach is unbelievable. It made me very sad during what should have been an enjoyable trip.

  • 3.83
    rive-gauchi

    The view is spectacular!

    The view from Room 501, a corner room, is truly spectacular. For travel enthusiasts like us, it ranks among the best we’ve experienced in any Hotel. The grand ocean, the beauty of the mountains, the sunrise in the morning, and watching birds flying over the sea brought us immense joy. Additionally, we deeply appreciated the thoughtful assistance provided by staff when guiding us to the lounge on the 8th floor with consideration for wheelchair accessibility—it was truly heartwarming. The lounge offered drinks and a relaxing atmosphere with an ocean view, which was another highlight of our stay. If possible, we would like to suggest some improvements: allowing yukata wear in restaurants; providing room wear such as samue; and enhancing barrier-free facilities (e.g., handrails in bathroom and entrance areas of rooms or angled slopes within the premises). While these may be part of your long-standing Hotel policies or traditions that are hard to compromise on, updating services alongside aging facilities would be greatly appreciated. We were deeply moved by one particular staff member’s natural kindness at the lounge and wanted to express our gratitude through this comment. Wishing you continued success—thank you for taking care of us during our stay!

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  • 4.83
    tone06

    Family-Friendly Resort

    Stayed on the premium floor. The view of the ocean from the large window in the room was fantastic, and my sister in her 20s was thrilled. While there were many reviews pointing out the building's age, I didn’t notice it at all in the room. The exterior did show some age, but it wasn’t an issue at all. Noise from other rooms wasn’t noticeable either. The sound of waves was quite audible, but my mother, who usually has trouble sleeping, found it soothing and fell asleep quickly. The traditional door lock felt nostalgic and even made me happy. The room amenities included Sekkisei products, which was a delightful touch. Although it was closed during our stay, I wish we could have tried karaoke. There were koi fish in a pond near the front desk; when my sister and I stopped to look at them, we were kindly given food to feed them. It had been about 10 years since I last fed koi fish—such a memorable experience. The large public bath was incredibly spacious and comfortable!

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  • 2.17
    アイウエオ@

    The facility is old.

    I visited with three children. Shortly after checking in around 4 PM, I received a call from the front desk saying that footsteps were echoing to the room below and was asked to be cautious. We weren’t running or jumping around, but perhaps due to the Facility being old, footsteps seem to carry easily. The Room's shower had baby soap provided, so it seemed child-friendly; however, we were immediately met with complaints upon entering the Room. I had to keep telling my children to stay quiet, which made it hard for me to relax. Additionally, the shower in the Room smelled unpleasant—like a fish tank. Being reprimanded right after check-in left me feeling very uncomfortable. If it were late at night and noisy behavior persisted, I could understand; but this experience was disappointing enough that I won’t return. If you advertise as child-friendly accommodations, better soundproofing measures should be implemented.

  • 4.33
    naonaonan

    Hotel you'd want to visit again

    Over 20 years ago, I visited this Hotel during a staff trip. While the building showed some age, the tropical-style entrance that hasn’t changed since then lifted my spirits. The renovated Room was very clean and beautiful. We stayed in a twin Room on the first floor with a terrace overlooking the pool. Watching the ocean from the terrace at sunset while enjoying a beer after soaking in the Onsen was simply perfect. The Onsen itself was fantastic, offering various baths to try out, which made it an enjoyable experience. I also tried the outdoor stone sauna and appreciated how well-designed it was with its enclosed structure. Both dinner and breakfast were buffet-style, and everything tasted so good that I ended up overeating! Unlike many buffets nowadays that focus more on appearance than taste, every dish here was genuinely delicious. One thing that left a lasting impression was during breakfast when one of the staff at the restaurant entrance greeted us by name without us introducing ourselves—this attention to detail amazed both me and my husband as we wondered how they managed to remember names so well. This is definitely a Hotel I would love to visit again!

  • 4.17
    ぽっちゃりおよよ

    The building is old,...

    The building is old, but it felt like it was properly cleaned. The parking attendant was very pleasant. Although it's a bit of a walk from the Hotel to Seaworld, it's not too far, so we decided to walk there. By the way, the parking fee at Seaworld is apparently 1,200 yen per day. When I asked the Hotel staff if we could leave our car in their parking lot even after checking out the next day, they kindly said it was fine. The dinner buffet had a wide variety of dishes and everything was delicious. The only downside might be that we couldn't adjust the temperature of the air conditioning in our Room. Overall, all the staff were very kind and helpful. We had a pleasant stay—thank you!

  • 2.33
    pinoki

    The meal system needs improvement.

    Dinner and breakfast are served buffet-style with a strict time slot system. Guests often face long lines outside the venue, and once inside, it's "free seating," leaving you to search for an available spot without clear guidance. When getting food, everyone is let in at the same time, resulting in another long line. Strangely, all guests must queue in a single line, meaning you have to wait even if you're not interested in certain dishes others are taking. Additionally, cleanup begins about 45 minutes before closing time, making it evident that they aim to have everyone out by 9 PM sharp. The attitude of the male front desk staff was also disappointing.

  • 4.33
    red rice

    It was great.

    This was my first time using this service, and I am satisfied. Since I planned to have dinner outside, I chose the No Meals Included Plan. Therefore, I wasn't concerned about the view from the window from the start. The room is incredibly spacious! It felt so large that it almost seemed wasteful. It reminded me of a wealthy person's reception room from the Showa era. However, since the public bath was far away, I just used the shower in my room instead. There are pros and cons, but no complaints overall. All of the staff were very pleasant and made me feel comfortable during my stay. I would be happy if there were a plan with breakfast only. I’ve already made a reservation for next month when I'll visit Kamogawa again. Thank you very much!

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  • 5.00
    鯖缶2020

    The view is spectacular.

    I was looking for a place with an ocean view and chose this one after comparing it with other options because the Room had a very nice view. The exterior has a historical feel, but the Room and restaurant were clean and wonderful. There are dining options nearby, and Kamogawa Sea World is also close, so I think you can enjoy your stay even if it's just for accommodation. I would definitely like to visit again.

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  • 3.67
    rano180

    Hotel where you can enjoy the sound of waves

    There were some minor concerns such as the room's size, the wall clock, and aspects like the lounge and meals. However, my family who accompanied me seemed satisfied with the sound of the waves, the sea breeze, and the view of the ocean from the room's open-air bath.

  • 4.50
    月に一度は旅行さん

    The Best Room 701

    Stayed at the accommodation for my wife's birthday. The room and location are excellent. We reserved the morning meal for the last slot, but booking earlier might allow you to enjoy a wider variety of food. Thank you for your hospitality. I would love to stay in the same room again if given the chance.

  • 4.50
    シャチのトリコ

    Had a great time!

    We stayed here for a one-night, two-day trip to Kamogawa. Our room was a Japanese-style room on the third floor, and the view from the room was spectacular. We enjoyed a relaxing time while gazing at the ocean. It was also great that we could easily access the beach from the hotel, and in the morning, we took a walk along the shore with our child. The meals were buffet-style with a wide variety of options, which left us very satisfied. There were also kid-friendly menu items and facilities, making mealtime enjoyable for our family. There were many families with small children staying here, which made us feel comfortable as well. The best part was definitely the onsen. The large public bath offered stunning ocean views and provided true relaxation. We also reserved a private bath on the mountain side, which was equally amazing. The water temperature was just right—not too hot—so even our child could bathe comfortably. We would love to stay here again in the future. Thank you very much!

  • 3.67
    厭離穢土 欣求浄土

    Buffet and Onsen are highly recommended.

    The building and facility seemed a bit dated, but it did not affect our stay. Both dinner and breakfast were buffet-style with a wide variety of options. The Onsen large public bath was spacious and allowed for a relaxing soak. The staff provided excellent service, making our stay comfortable.

  • 4.50
    ボブすけ

    First Trip to Kamogawa

    It was my first trip to Kamogawa. On the first day, I visited Kamogawa Sea World. When I called the hotel about parking, they kindly allowed me to use it even though I arrived around 11 a.m., which was very helpful. The exterior of the accommodation looked a bit old, but the interior, including the room on the 5th floor where I stayed, was clean and pleasant. Both dinner and breakfast were buffet-style. However, it was slightly crowded, and there were long lines at the buffet stations, which made it feel a bit hectic. The straw-grilled dish at the dinner buffet was great; however, I found the steak from one of the large buffet platters to be slightly disappointing. Overall, I am satisfied with my stay. Thank you very much!

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  • 4.33
    大田区専業主婦

    The view is spectacular.

    I stayed for one night in a Room with an open-air bath on the 7th floor. The view of the ocean from the room was vast and truly soothing for both body and mind. The bath in the Room felt slightly lukewarm during check-in hours, but by nighttime through to morning, it seemed to be adjusted to just the right temperature—warm for the body while keeping your face cool, making it very comfortable. Rooms with open-air baths are highly recommended. It was a Hotel I would love to visit again.

  • 4.33
    ニイニイさん

    Room with private open-air bath and ocean view, simply the best!

    The private open-air bath attached to the Room was the highlight. No need to worry about surroundings, with an ocean view right in front. You can even walk around freely. I loved it and would like to use it again.

  • 4.83
    masayoshi0428

    It is a very good Hotel.

    I used it for the first time. The exterior was very aged, but the room was renovated and very clean. I reserved a private open-air bath and used it; it was a very good onsen, and I was very satisfied. I also used the large public bath in the morning, which was also an excellent onsen, and I was very satisfied. The meal is a buffet, but the straw-grilled sashimi was so delicious that I had seconds. They fried tempura right in front of me, and I enjoyed it freshly made. The hotel staff were also very kind and courteous; my family was extremely satisfied as well. I would definitely like to visit again.

  • 4.50
    アコジャック

    It was a beautiful sunrise.

    The Room faced the sea, and I was expecting to see the sunrise, which turned out to be as beautiful as I had hoped. It would have been nice if there was an announcement about the sunrise time for the next day near the front desk or if someone had mentioned that the sunrise would be so beautiful. By chance, there was a crab fair, and everyone seemed to be enjoying it a lot. In addition, I was very satisfied with the variety of dishes available at the buffet. I would love to visit again during a different season.

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  • 4.00
    ハルボーα

    It was great that it was during the crab fair period.

    The Room was a corner Room on the 4th floor facing the sea, with two Japanese-style Rooms and one Western-style Room, making it spacious and convenient to use. The meals were during the crab fair period, and we enjoyed plenty of crab. However, the sashimi felt a bit cheap. I wish they had served it more generously. The weather was great, and the sunrise was spectacular.

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  • 3.17
    haruhinai

    The bath and meals were good, but the staff's service was disappointing.

    I made a Reservation as a celebration for my own birthday. I mentioned this at the time of the Reservation, and my husband also contacted the Hotel several times afterward, but there was no acknowledgment from the front desk staff. On the contrary, there were no smiles, and I felt no sense of hospitality at all. The first male staff member who assisted us (slightly older) and the female staff member who helped us afterward were both high-handed and not at all kind. The woman who carried our luggage spoke harshly to our child, which was very unpleasant. The meals, especially the crab fair, were very enjoyable, and both the large public bath and the Room bath were excellent. The staff at the dining venue (including international staff) seemed to have the best attitude. When I shared this feedback with my husband, he said, "Maybe it's just not possible to expect Disney-like service here." However, regardless of the location, as a Hotel, as part of the hospitality industry, and even just as people, I would have appreciated at least a minimum level of service with a smile. Incidentally, I was so disappointed that I emailed the Hotel on the day, but I received no reply, which made me think that this is just the level of service they provide. My child liked the Hotel and wants to come back for the pool in the summer, so I think I will make a Reservation without expecting much from the staff. That said, since we will be using the Hotel again, I do hope for improvements in the staff's attitude.

  • 4.50
    まーちゃき

    This is my second stay.

    This is my second stay. The first time was six years ago when my wife stayed during her first pregnancy and was very satisfied, so we decided to stay again this time. This time, I stayed with my wife and three children, and both my wife and children were very satisfied, saying they would like to come back when they grow older. If we have another opportunity, we would like to stay again. Thank you for this time.

  • 2.33
    クリークミール

    Feeling deceived

    The cost of accommodation was completely different depending on whether it was labeled as a crab fair, even though the buffet meal content was exactly the same. I wish I had chosen the regular buffet for both nights. I feel deceived and it made me sad.

  • 4.50
    笑

    Corridor of the Sea

    This was my first time using it, and the view from the room was amazing. The Onsen was also well-maintained, clean, and wonderful. The staff were friendly and pleasant. I will use it again.

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  • 3.83
    omiyu3

    The front desk servi...

    The front desk service was excellent, with an older gentleman and a younger man checking the bus schedule for us. When I was holding a newspaper to throw away, they kindly asked if they could take it for me, showing a keen sense of attentiveness, which made me feel very good. Although there are some old parts of the building, the front desk service more than makes up for it, making it a great Hotel.

  • 4.83
    彩日

    The breathtaking view of the sea and the sunrise from the large window is the best.

    The premium luxury suite with an open-air bath, measuring 82 square meters, provided ample space for a family of five to relax comfortably.

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  • 4.17
    アンブレラリバー

    Stayed during the New Year holidays

    The room was a Room with an open-air bath, offering the best view! We could see the sunrise right in front of us. Since I have difficulty walking and use a car, contacting in advance allows parking in the disabled parking area. The open-air bath in the Room sinks down, so it would be better if there was a small step inside. I wish there were a few more amenities for men. I definitely want to visit again next year.

  • 4.17
    夏風7

    The view from the balcony

    I have used your services several times. I remember staying in a Western-style room on the premium floor after the renovation last time. This time, we stayed in a Japanese-style room, and since there were no beds for our two children, they enjoyed the spaciousness. We had to carry our meals to a slightly distant location depending on the time, which was a bit challenging with children. Other than that, we were satisfied. We will use your services again.

  • 5.00
    砂遊びさん

    I was very satisfied!

    This time, I invited my father and mother, and we were able to enjoy the large public bath and meals. It became a very memorable experience.

  • 3.83
    yuka。

    The customer service is disappointing.

    The food was very satisfying. There were many varieties, and the all-you-can-eat crab was delicious. However, it was disappointing that there was no decaffeinated tea, even though I had informed them that I was pregnant. I understand the chef was in a hurry, but it felt a bit rough as the plates were placed in a way that seemed to push them out. When I checked in, I got out of the car and walked to the reception with heavy luggage, but even though there were three employees outside, they ignored me. I thought they would carry my luggage, so I was surprised. I carried my luggage to the reception, but there was no instruction or reception for the luggage, and I had to take it to the room myself. This was not the case at previous properties.

  • 4.83
    ペンちゃんとぴーちゃん

    The bath temperature is just right.

    This time, we stayed with four people: two adults, a preschooler, and two elementary school children. The room had a private open-air bath, and the renovated interior was clean and well-maintained. The temperature of the private open-air bath was just right, and we used it many times. (The temperature was suitable for children who are not fond of hot baths, yet it wasn't too lukewarm, making it truly pleasant.) The large public bath also had both lukewarm and hot baths, and even the children who usually dislike bathing seemed to enjoy it. The meals were buffet-style, and everything was delicious, with options that were easy for children to eat, leaving us very satisfied. We would love to stay again when we visit Kamogawa. Thank you very much.

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