รีวิวและความประทับใจจากผู้เข้าพักที่ Shirakaba Resort Ikenotaira Hotel

(จังหวัดนากาโน่/ทะเลสาบชิราคาบะ) [ทั้งหมด 245 ห้อง]
คะแนนรวม
4.28
ดี (181)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.22
  • การบริการลูกค้า
    4.35
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.44
  • ความพึงพอใจ
    4.28
  • 4.50
    ホットタイム
    วันที่โพสต์: 26/10/2026

    Following our visit two years ago,

    We enjoyed our stay two years ago, so we decided to return. When we checked in at the dedicated reception desk, the staff were very kind and courteous, which made us feel welcome. Our room was clean and had a lovely view, and we would gladly stay again. The buffet was also quite satisfying, though the salad selection seemed smaller than before. Thank you for your hospitality. We really appreciated it.

  • 4.50
    ぴよりんにゃんこ
    วันที่โพสต์: 26/10/2026

    The parking lot is j...

    The parking lot is just a short walk away. The lobby is lovely and spacious. Our room was also spacious and airy, with a panoramic view of Lake Shirakaba. We ordered a kaiseki dinner, which also included access to the buffet. With Japanese, Western, and Chinese dishes available, there seemed to be something for all ages. Soft-serve ice cream was available at both dinner and breakfast. There were lots of guests, so we skipped the large public bath, thinking it might be crowded, and used the bath in our room instead. The view of Lake Shirakaba from the bath was wonderful. There are also plenty of things to do nearby. Family Land’s Wakuwaku Animal Kingdom is just a short walk away, and feeding the animals was so much fun. The Jungle Zone was closed, possibly for renovations, so we would love to stay at the hotel again and visit it next time. The service was great, and we had a relaxing stay. An 11 a.m. checkout would have made it even better.

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  • 3.50
    かなぴー
    วันที่โพสต์: 10/10/2026

    Delicious meals

    Both dinner and breakfast were served buffet-style, with a wide variety of options, and everything was delicious.

  • 3.00
    龍のパパ
    วันที่โพสต์: 8/10/2026

    Could use a bit more hospitality (not suitable for wheelchair users).

    I use a wheelchair, but the universal room was fully booked, so I stayed in a standard room. The room itself was spacious; however, despite the space, the table and chairs were arranged in a way that blocked wheelchair access further into the room, so I rearranged them immediately after entering. Also, the bed height was only a little over 30 cm, which made it difficult for me to stand up after sitting down. Since there were three beds in the room and one was unused, I stacked mattresses to increase the height. There were no grab bars in either the bathroom or toilet. Although there is a large public bath on site, there are no private baths available, so I had no choice but to use the in-room bath. For these reasons, I cannot really recommend this hotel for wheelchair users. For general guests, it is relatively reasonably priced and is a large hotel with thoughtful touches to make both the property and surrounding area enjoyable—especially suitable for families with children. It may not feel luxurious, but it has a sense of tradition and offers high overall satisfaction.

  • 4.00
    いろちい
    วันที่โพสต์: 9/9/2026

    There were so many places to play that we couldn’t see it all in one day—it was packed with things to do.

    This time, our family of four stayed in the annex building. Based on information from Reviews beforehand, we were worried about the age of the building, but the Room was very clean and everyone in our family was satisfied. The bath was our first mixed-gender bath, but it was great to be able to relax together as a family. As for dining, it was crowded and it was hard to tell where the end of the line for the line we wanted started, so we struggled. We thought there would be separate lines for each area, but some people entered by flowing in from the neighboring area, so I wish there had been clearer rules. The food itself was very delicious and we really enjoyed it. There were lots of places to play both within the on-site Facilities and in nearby Facilities—so many that we couldn’t cover everything in a single day. Unfortunately, we didn’t have good weather this time, but even with rain there was plenty to do and we were very satisfied. Next time, I’d like to stay in the main building and see everything.

  • 3.67
    ZUKKA
    วันที่โพสต์: 26/8/2026

    Fun for kids!

    There were many Facilities for children to enjoy, and we had a great time. We were very satisfied with the meals. Next time, I’d like to stay in the main building!

  • 2.83
    たんすのかど
    วันที่โพสต์: 24/8/2026

    A nightmare buffet for guests with allergies

    We stayed looking forward to the buffet with a live kitchen, but although allergens were labeled, there was almost nothing our child with an egg allergy could eat, making both breakfast and dinner a sad experience. We have stayed at several nearby hotels, and this was the most disappointing. Simply labeling allergens is not enough—I wish they had been more accommodating, like other hotels.

  • 4.83
    むすおジャパン
    วันที่โพสต์: 30/7/2026

    This Accommodation is perfect for families with children!

    We stayed in the new wing this time. The Room layout, design, and atmosphere were excellent, and we were able to spend both nights very comfortably. The meals were very luxurious, but since we had a Multiple Night Stay, the buffet was the same on both days—if the main dish changed by day, it would have been even better. Above all, there are amusement parks and a zoo nearby, and since we traveled with children, it was a flawless five-star stay. Also, the Onsen offers a mixed-gender style where swimsuits are worn, so our whole family could bathe together and our kids were thrilled. We would like to visit again around the same time next year.

  • 4.50
    ひょうごからきました
    วันที่โพสต์: 7/7/2026

    Family-friendly!

    We visited as a family of three with our daughter, who is almost 2 years old. The pool and kids’ park are well equipped, so you can enjoy them even without staying at the Hotel. We were also happy that the buffet included a kids’ buffet. The Room was clean as well.

  • 4.67
    たこ坊
    วันที่โพสต์: 26/5/2026

    Celebration of a 70th Birthday

    We stayed here with eight family members, including two grandchildren, to celebrate my 70th birthday. The building was clean, and all the staff were kind and handled everything efficiently. The grandchildren were thrilled, running around the on-site amusement area, athletic playground, and zoo. The meals were delicious as well, with many dishes made using local ingredients. We would love to stay again if we have the chance. If I could make one request, it would be great to have a direct bus from Shinjuku.

  • 5.00
    まさお旅日記
    วันที่โพสต์: 1/5/2026

    The best Hotel for families with children to enjoy with peace of mind

    Our family of four, including a 3-year-old and a 1-year-old, stayed here. This time we stayed in the main building, and it was very clean compared with the east wing we used two years ago, making for a comfortable stay. The view from our Room was also great, and we felt relaxed throughout our stay. There were many families with children in the building, and it was wonderful not to worry about others even if our kids got a little noisy. The staff were kind everywhere—including the amusement park and indoor park—so we felt at ease. We spent day one at the amusement park and day two at the indoor park, and our children were thrilled the whole time. Another highlight is that there are plenty of facilities you can enjoy regardless of the weather. After using the pool, it felt a bit cold on the way to the changing room, but heaters were provided, so overall it seemed well considered. The food was delicious, and there was an Onsen that our family could use together, so adults could also relax and fully enjoy the stay. We think this is a wonderful Accommodation that everyone in the family can enjoy. We would love to stay again.

  • 5.00
    あんぐらー
    วันที่โพสต์: 16/3/2026

    Wonderful!

    We were very satisfied with this clean Hotel. The ski lessons were taught by kind instructors, and our children improved their skiing skills.

  • 4.83
    Tomn0808
    วันที่โพสต์: 9/3/2026

    Recommended for families with children

    We stayed here with our child for the first time in decades, and it was just as great as the Reviews said. The best part was how friendly every staff member was and how excellent their service was. We were also upgraded to the new main building, so our Room was clean and very comfortable. It was our child’s birthday, so we ordered a cake for dinner to celebrate. The next morning, a staff member remembered and spoke to us about it—our child seemed truly happy. We also appreciated how quickly they cleared finished plates during meals. The restaurant not only offers commercially available baby food, but also has reclining chairs suitable even for babies who can’t sit up yet. There was also a baby bouncer in the changing area of the bath, so it seems very manageable even with children under 1 year old. As for facilities, the ski resort is right in front of the Accommodation, but it was a bit disappointing that you still need to walk a little or take a bus to reach the slopes. That said, the on-site Facility such as games and the Onsen were excellent. I visited here with my family when I was a child, so seeing photos displayed in the restaurant from around the time it first opened felt very nostalgic.

  • 4.00
    hekodesu
    วันที่โพสต์: 28/2/2026

    The bathroom is now very clean.

    I’ve been staying here for a long time. Since the renovation, both the main building’s baths and the restaurant have become very clean. However, the restaurant gets extremely crowded, and the aisles have become narrow, which made it very difficult to manage the buffet with my grandchild. It would be helpful if the aisles were a bit wider.

  • 5.00
    NS0226
    วันที่โพสต์: 14/1/2026

    There was a wide variety of enjoyable activities.

    This stay was for using Snowland. It was convenient and easy to understand even for those unfamiliar with skiing or playing in the snow. The variety of facilities within the property was abundant, allowing us to enjoy ourselves even before check-in and after check-out. It's also interesting how the ways to enjoy change with each season.

  • 4.67
    ブュッフェ大好きパパ
    วันที่โพสต์: 13/1/2026

    A fun Hotel for families

    We stayed for a two-night, three-day ski trip. Since we were in the Annex building, transferring elevators was slightly inconvenient, but the bath was spacious with great views and very relaxing. The meals were buffet-style with a wide variety of options, which our kids looked forward to every time. We added the all-you-can-drink option, which included not only local beer but also wine, whiskey, shochu, sake, and cocktails—great value for money. The service was excellent as well; it's a Hotel we'd love to visit again.

  • 3.83
    ホテル宿泊大好き家族
    วันที่โพสต์: 18/11/2025

    For Families

    I made a reservation lightly for a memorial service in Nagano, but later realized this was a family-oriented hotel, which I somewhat regretted. Since I checked in late at night, the restaurant prepared a buffet selection for me. Unfortunately, fresh food seemed to be unavailable, so the main dishes were fried and ended up soggy—I wished I could have arrived earlier. The next morning at the restaurant, the crowd was overwhelming and honestly stressful. This was my own mistake in choosing; there was no fault on the hotel's part. The staff were very pleasant and accommodating—if it weren’t just my spouse and me staying, I would have liked to come back again. The shop had plenty of items that caught my eye as well. Since I reserved a spacious room, it was very comfortable overall.

  • 4.00
    いくときはいく
    วันที่โพสต์: 18/11/2025

    The male staff at ch...

    The male staff at check-in did not notice us waiting and provided one-sided explanations without warmth. The room is new with optimal lighting and flooring, but it’s disappointing that there is only one curtain. The crab in the Onsen buffet was high quality, but the steak was tough, and the specialty dishes were underwhelming.

  • 2.50
    9999子育てパパ
    วันที่โพสต์: 25/10/2025

    Due to the large number of foreign staff,

    Meals are served buffet-style, and many international tourists use the facility, with some exceeding proper manners. The staff, also from various countries, add to the international atmosphere. The Room was clean as it is newly built. However, the bed was firm and did not suit my preference. Similar to foreign Hotels, staff were often unaware of matters outside their responsibilities, leading to repeated exchanges of "I will check," which honestly became tiring.

  • 3.83
    キャタピラーなぎさ
    วันที่โพสต์: 24/10/2025

    Meals are excellent, but the bath could be improved.

    I decided to visit for the first time after frequently seeing commercials on TOKYO MX. The buffet was as amazing as advertised. The staff were well-trained, and both dinner and breakfast were excellent. However, the bath was disappointing. I had high expectations, but all the large baths were connected and had almost the same temperature throughout. It would have been better if there were separate areas like "lukewarm" or "hot" baths given the spaciousness. Additionally, I found it uncomfortable that female staff entered the men's bath area for cleaning purposes while guests are fully undressed. This made it difficult to relax, and even foreign guests seemed quite surprised by this situation in both the dressing room and bathing area. I believe there are many alternatives, such as employing local male staff from senior employment programs. If not for this issue with the bath, it would be a perfect accommodation. I sincerely hope improvements will be made so that I can consider making this my regular accommodation in future visits! Please take this into consideration!

  • 5.00
    NS0226
    วันที่โพสต์: 14/10/2025

    We had a great time enjoying various activities.

    You can fully enjoy both the Facility itself and nearby attractions such as Family Land. It is a Facility that can be enjoyed for various purposes.

  • 3.50
    icegf
    วันที่โพสต์: 26/9/2025

    A Hotel Worth Its Price

    The room was very clean, spacious, and comfortable. The amenities provided in the room were Mikimoto, which was a delightful touch. However, it was inconvenient that opening the sliding door near the toilet partially blocked the entrance door. Regarding the large public bath, even though I visited around its opening time at 6:00 AM, there were about 30 people already there, and the washing area was crowded like a packed space. Children were noisy as well, so I left quickly. I cannot recommend the large public bath. As for the dining area, it was always bustling with people and lacked a calm atmosphere to enjoy meals peacefully. While you can enjoy various dishes from the buffet menu, they tasted average for their price range. Before our stay, we received a comment from the hotel stating that "we will prepare parking as close as possible," although we did not request this specifically. However, it didn’t feel particularly close; we had to walk outside in areas exposed to rain with slopes and stairs involved. This comment might raise unnecessary expectations—perhaps it's better not to mention it at all if such conditions apply. Additionally, parking guidance felt unclear; I found myself questioning if this distant location could really be correct. We also visited nearby facilities such as amusement centers and theme parks but noticed signs of aging and lack of maintenance in these places. Despite some issues mentioned above regarding facilities or services outside of our room experience itself—both accommodation quality (room) along with staff hospitality stood out positively overall! Hence overall satisfaction remains relatively high!

  • 4.50
    *AMIKA
    วันที่โพสต์: 26/9/2025

    Room Improvements

    We stayed in the New Main Building Universal Room. Thank you for providing a comfortable space. Due to the west-facing layout, there were times when direct sunlight made it feel hot and glaring. We felt that adding sheer curtains could improve this aspect. Nonetheless, the excellent comfort of the room was very satisfying. We would love to stay again!

  • 4.17
    takahashi710
    วันที่โพสต์: 20/9/2025

    A Hotel with an Amusement Park for Kids to Enjoy

    Visited during summer vacation. There are many places to enjoy within the Hotel, such as the pool and game corner, which is helpful for families with children. The pool was very crowded in the afternoon to evening, but it seemed less busy at night and in the morning. Meals were also crowded, but there were times when it became less busy. For desserts, long lines formed later on, so it might be better to get them earlier. The bath area had a display showing congestion levels, making it easy to choose a good time for a relaxing soak. There was also a mixed bathing area where swimsuits or bathing clothes could be worn, allowing families to enjoy together. The central building is new; however, the East Wing where we stayed felt older and had a unique smell in the corridors. That said, the Room itself was clean. There are differences in services like yukata rentals and amenities between the central building and other areas of the Hotel as well.

  • 3.83
    oharu0122
    วันที่โพสต์: 15/9/2025

    Stayed at the New Main Building and East Wing.

    The new main building, as well as the East Wing, had very clean interiors. However, the hallways and common areas in the East Wing felt a bit dated. The meals were delightful, especially the rice. The mushroom rice was exceptional! The breakfast egg muffin was also fluffy and delicious. What concerned me more were the surrounding facilities rather than the Hotel itself. Since they are part of Ikenotaira Resort, I’d like to share some comments: At Wakuwaku Animal Kingdom, I felt sorry for how some animals were treated. In the penguin pool, there were many fish remains at the bottom of the water, making it seem like penguins didn’t want to swim and stayed on land most of the time. As for goats that appeared to be free-range—they were actually tied with ropes all day long... It might be better to keep them in an enclosure where they can move freely. Additionally, regarding Forest Amusement Park’s southern area: The forest maze has become overgrown with trees and seems unused by anyone anymore. The forest railway ride was slightly unsettling at first because it brushed against surrounding trees and plants while moving through its course. The pathway connecting Wakuwaku Animal Kingdom with other attractions had roofs which provided shelter but overall looked dirty or worn out—making walking through feel somewhat unsafe at times too! That said though staff members across amusement zones & Lakeside Park remained friendly ensuring enjoyable experiences overall! Please consider reviewing non-Hotel infrastructure aspects thoroughly once again soon

  • 4.50
    ウオタロウ
    วันที่โพสต์: 31/8/2025

    I had a comfortable stay.

    I stayed at the new main building. The room was very clean, spacious, and comfortable. It was a lake-view room on the fifth floor, but I thought the view might be better from a higher floor. I enjoyed both breakfast and dinner buffets, and the most memorable dish was the bacon egg muffin in the morning—it was absolutely delicious. It was my first time experiencing a mixed-gender bath, and it was a great experience to enjoy the bath with my family while admiring the scenery. However, I noticed that children or others who are unaware of certain rules might enter without proper bathing attire due to how it's set up (and I actually saw this happen). I felt sorry for them, so perhaps clearer instructions or having staff pay closer attention could help prevent such situations in the future.

  • 4.67
    ちゅっちゅのすーさん
    วันที่โพสต์: 30/8/2025

    Excellent

    Stayed for one night five years ago, and my grandchildren had a great time at the amusement park. This time, we stayed for two nights in the new building that wasn't there before. The Hotel was absolutely wonderful and impressive. If I were to point out one issue, it would be the checkout time. For a Resort Hotel, extending it by just one more hour to 11:00 AM would be appreciated. As for facilities outside the Hotel, the area around the indoor pool has not been improved since five years ago and lacked a sense of cleanliness, which was disappointing. It would be nice to have an outdoor pool with a luxurious feel similar to that of the main building.

  • 4.17
    欽ちゃん！
    วันที่โพสต์: 11/8/2025

    It was a good Hotel!

    Stayed one night with two friends! While other hotels seemed quiet, your Hotel was lively and full of energy! The bath and sauna were great, but the mixed bath had many families, which made the atmosphere a bit uncomfortable. Both dinner and breakfast were incredibly delicious (I don't usually get impressed easily). Thank you very much!

  • 3.83
    STEAVEN08
    วันที่โพสต์: 10/8/2025

    First Shirakaba Resort

    It was our first time, and the kids enjoyed Family Land. Our Room was in the East Wing, spacious and clean, which was great. We were looking forward to the buffet, but it didn't quite meet our expectations and was just average in taste.

  • 4.67
    yammyammy
    วันที่โพสต์: 10/8/2025

    Stay in the Main Building for the best experience!

    After several decades, this time I visited with my grandchildren. We stayed in two rooms in the main building for four people, and we appreciated being given adjacent rooms, which showed thoughtful consideration. The restaurant seemed to be exclusive to the main building, and we were seated in a quiet area at the back, which was satisfying. However, breakfast was on a free-seating basis, making it slightly difficult to enjoy a relaxed meal. There are plenty of attractions that delighted the children; however, signs of aging cannot be ignored. Perhaps due to winter snow damage as well, some repairs might be necessary. The Hotel staff consisted mostly of young individuals and many foreigners as well; all of them had wonderful smiles and responded promptly and efficiently. Their excellent training made for pleasant service without any dissatisfaction throughout our stay. In the main building's hallway near the doors, there are areas where wallpaper has been damaged by carts bumping into them; it might be better to repair these soon. We look forward to planning another visit next year!

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