รีวิวและความประทับใจจากผู้เข้าพักที่ AZUMINO KOGEN RESORT

(จังหวัดนากาโน่/อาซูมิโนะ・หมู่บ้านน้ำพุร้อนโฮทากะ) [ทั้งหมด 183 ห้อง]
คะแนนรวม
3.67
(108)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.65
  • สิ่งอำนวยความสะดวก
    3.54
  • การบริการลูกค้า
    3.79
  • อาหาร
    3.81
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.64
  • ความพึงพอใจ
    3.58
  • 2.83
    りゅうのしんたまこ

    Stayed during the Ob...

    Stayed during the Obon peak season. First, check-in. Even if long lines are unavoidable, we had to listen to a lengthy explanation from staff before the final step, which is done on a machine. I wondered if that explanation was really necessary. The living room was spacious enough, but the bedroom felt like an enclosed private room with no window, and overall the place felt old. Some wallpaper was cracked. Cleaning was thorough. Although there is a kitchen, there were no cooking utensils at all. Overall it felt inconsistent. Both dinner and breakfast were buffet-style. We were told the day before that breakfast would be crowded around 8:00, but there was already a long line at opening time (7:00). After being shown to our seats we went to get food, but the layout/flow was very poor—people weren’t taking what was right in front of them and instead lined up for items further ahead. With no way to cut in, it took a very long time just to get food. I felt operations could use more thought. The young Japanese staff didn’t even greet guests they passed by. The staff giving directions also spoke while looking only at their hands without making eye contact. Overall—especially during peak periods like this—I think they should improve operational efficiency and reconsider their hospitality toward guests.

  • 1.00
    暇人　ヒデちゃん

    I probably won’t go again...

    Since we weren’t used to staying in a cottage, this may be partly our fault, but the plan said dinner would be served in the Room, so we expected a proper evening meal. However, it was only hot pot and rice… Loungewear was also an additional paid option. For a cottage costing over JPY 20,000 per person per night, it never occurred to us that loungewear would cost extra… It’s our fault for not reading the amenities carefully. We also had to go to the Hotel main building (away from the cottage) to buy drinks. Because there were reports of bears, we couldn’t really go out freely. It would have been helpful if they had explained that we should buy drinks before going to the cottage. Also, due to landslide damage, it seems it wasn’t actually an Onsen. It looks like this was mentioned on IKYU as well, but at least some gesture—such as complimentary drinks since it isn’t an Onsen—would have made it feel more acceptable. If their stance is simply that it’s not their responsibility that it isn’t an Onsen anymore, then there’s nothing we can do; we’ll just choose not to return. The only positive point was that the cottage itself was clean.

  • 1.17
    あーいーわ

    Unfortunately.

    I was not informed in advance that the Onsen Facility was out of order and only found out at check-in. Since this is an important factor when choosing an Accommodation, it should be announced beforehand unless the issue occurred on the day of my stay. The way I was told “the Hot Spring Tax will be waived” also felt off. Also, many of the plates at the buffet were noticeably dirty.

  • 1.17
    一休たーちゃん

    Not relaxing

    I booked a cottage to enjoy free-flowing Onsen water and stayed in a Room with an Onsen bath. When I lined up for check-in, there was a notice at the counter saying the Onsen could not be used due to a landslide and that only heated water was available. The guest ahead of me read it out loud and said, “Oh… just heated water…” I wish you had informed us in advance, even by email. I felt misled. The cottage location was hard to find; I asked a bus driver who was stopped nearby to look at the map and guide me. The parking area was narrow, overgrown with low-hanging branches, and felt like an empty lot. It seemed like it could fit one kei car or one small car. There were horseflies. The Room was spacious and well cleaned. Opening the window, the forest air felt wonderful. The meals were very tasty. The vegetables were also delicious. The beef was tough. It’s better to bring your own drinks and food. There is only water, which wasn’t enough. Both the air conditioner and bathroom exhaust fan had cleaning indicator lights on, and the air purifier also showed a cleaning light—suggesting they hadn’t been cleaned. The ceiling fan in the Room was broken and made a constant rattling noise. Water kept running from the toilet tank; it appeared to be malfunctioning. I didn’t feel relaxed—just tired. The next day, I returned to the Hotel where I had stayed previously, soaked in their Onsen, and then went home.

  • 4.50
    てっちゃん さん

    For guests over 75, ...

    For guests over 75, the hallway to the Room is too long. Next time, please make a Reservation for a Room near the bath and dining area.

  • 4.67
    しましま/あんず

    Three-generation stay in a Japanese-Western style room

    This was our first stay here. I stayed with my parents in their 70s and my two daughters. It was about a 20-minute drive from the Azumino Interchange into the mountains, and we arrived quickly. Surrounded by mountains, the air was wonderfully clear. We stayed in a Japanese-Western style room for five people, and the spacious room was comfortable even for three generations. There was a kitchen with a refrigerator and sink, which made it easy to quickly wash tea cups and other items—very convenient. For meals, we chose the restaurant buffet. Everyone could pick as much as they wanted of what they liked, which was very satisfying. My family also said both the dishes and desserts were delicious. The play area was a space where my daughters (20 and 12) could enjoy themselves together. It’s a Hotel where each generation can have fun or relax at their own pace, and next time we’re planning a Multiple Night Stay to do some sightseeing. Thank you for such a comfortable time.

  • 2.50
    up04

    Due to an air conditioner malfunction, I was unable to stay in the Room type I had reserved. Disappointing.

  • 2.67
    素敵な安曇野

    I was really looking forward to it, but…

    The open-air bath featured on IKYU’s website looked wonderful, so I made a Reservation right away and went to the Hotel with high expectations. However, the cottage we were shown was old and dirty, and we did not feel comfortable staying there. After speaking with the front desk and the manager, we were moved to a Room in the Hotel and were able to stay. I also wish IKYU had checked the listing more carefully—this is a service business.

  • 4.80
    サマーガールsaki

    I stayed for a Multiple Night Stay.

    I used public transportation and the Shuttle Service. When I realized our cottage was the farthest from the Hotel where check-in takes place, I was worried, but they kindly provided a Shuttle Service to the cottage. I truly appreciated it. The person who greeted us at the entrance during check-in had a wonderful smile. The cottage didn’t have air conditioning in the bedroom, so we laid futons in the tatami room and slept there, and it was very comfortable. All of the staff were excellent, and we had a pleasant stay. Thank you very much. If it could be improved so that calls to the front desk don’t go unanswered for such a long time, it would have been even more comfortable. (I couldn’t get through for about an hour…) I understand it may be difficult since Reservations can be made through various sites, but for guests using public transportation and the Shuttle Service, it would be helpful to assign a cottage as close as possible. If that isn’t possible, it would be great if guests could arrange a Shuttle Service Reservation to their cottage in advance. Truly, all of your staff were courteous and made our stay wonderful. Thank you!

    • Review Image
    • Review Image
  • 2.17
    なーむい

    The cottage requires insect tolerance.

    I stayed in a cottage, but camel crickets had gotten inside and I removed them. There were three. There was also a dead stink bug, so there seems to be an entry point somewhere. Breakfast and the staff service were very good, but the BBQ meat at dinner was too tough to swallow.

  • 2.00
    すまいるけいた

    Check-in

    Check-in took quite a long time. Also, we stayed in a cottage, but it was quite far and not within walking distance. We booked a Plan with a buffet meal and all-you-can-drink, but we ended up driving our own car to the dining venue without being able to drink any alcohol. I think Shuttle Service should be provided!

  • 1.00
    へらぶなこい

    Everything is terrible.

    It says “Reopened after renovation,” but the guest rooms are unchanged—nothing seems to have been renovated. The buffet had a lot of frozen items and was disappointing; there was nothing I wanted to eat—the worst. After seeing the breakfast, I checked out and had breakfast at Royal Host instead, which was far more satisfying than the Hotel. I think they should rethink the food. The service was also poor—staff didn’t even greet me when I walked past them. Overall, terrible.

  • 3.33
    @源泉かけ流しが好き

    The cottage was far away, and the stairs were difficult to climb.

    It was my first time in years staying in a cottage. It was the farthest from the front desk, and the long stairs were tough for seniors. There was a handrail, which helped, but it was still exhausting. I had a Reservation for the buffet in the Hotel building and planned to drink alcohol, but it wasn’t within walking distance. When I spoke with the staff handling dinner Reservations, they responded right away and arranged Shuttle Service for dinner only. Since I had been drinking, I couldn’t go to the large public bath and used the cottage bathroom instead. The cottage bathroom used to be very cold, but this time it had heating, which was great. However, it still takes an incredibly long time to fill the tub (it might not take as long if you don’t insist on using Onsen water). The next day the weather was nice, and the view from my Room—fresh spring greenery—was beautiful and relaxing.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 1.40
    のはらしんのすけ5歳

    Not great.

    I’ll be honest in this Review. I don’t usually leave Reviews, but this time there were several things that concerned me, so I’m writing one. 1) When using both the bath hot water and the shower at the same time, one would sometimes turn cold. In the end, I just used the shower. 2) The cottage Onsen didn’t really feel like an Onsen and seemed like an old bath, which was disappointing. 3) For cottage Reservations, using the Hotel’s Onsen costs extra, so we didn’t use it. 4) This was my first time staying at an Accommodation where a heating fee of around 2,000–5,000 yen was charged separately from the room rate. I’m not sure it’s appropriate to bill it separately from the accommodation fee. It seems to vary depending on the number of guests. I may have missed it at Reservation time, but I was surprised. Given rising prices, I tried to tell myself it couldn’t be helped. 5) It may be a good Accommodation for families with elementary school children or groups such as kids’ training camps, or for those who want to have a BBQ. 6) There’s nothing around nearby, so you’ll need to shop for supplies before heading to the Accommodation. 7) When parking near the cottages, some parts of the asphalt are uneven—please be careful about tire punctures. The underground parking is also narrow with sharp turns, so drivers of larger vehicles (3-number or 1-number plates) should take care as well. 8) The scenery and starry sky were very beautiful; nature was great. The most disappointing thing was finding food left in the refrigerator by previous guests... Since my schedule after checkout was packed, I didn’t mention it to reception. This is not meant as slander or a complaint; if this makes Hotel staff or satisfied guests uncomfortable, I apologize. If we had used the Hotel instead of a cottage—or chosen a different type of cottage—my evaluation might have been different, but overall I won’t be staying again.

  • 4.83
    田中光夫

    We’ll be back.

    This was my first stay here. It was a maisonette-type Room, and it was very clean with a great view—an excellent Room overall. There was a wide variety of food, and everything was delicious. However, at breakfast there were also international guests, and some had poor manners, which was a bit disappointing.

  • 2.00
    ちっぷまま

    Check-in was far too...

    Check-in was far too chaotic. The previous process was better. I arrived a little early and was told to wait in my car until the cottage was ready. I waited, but even after 3:00—and even 30 minutes later—there was no guidance. I finally called the Hotel, and they said, “Your Room has been ready for a while—please come in.” What?

  • 4.50
    たか盆

    Very satisfied

    Positive Points: - Very spacious room with a high ceiling and an open, airy living area. - Convenient layout with separate living room and bedroom. - Equipped with a microwave. - Refrigerator has a two-door type with separate fridge and freezer compartments. - Breakfast buffet offered a wide variety of delicious options. Minor Concerns: - The room was very spacious, so it would have been better if the bathroom and toilet were separate. - The placement of the toilet paper holder was inconveniently far away. - The inside of the refrigerator was slightly dirty. Although there were some minor concerns, I was very satisfied with the spacious room at such an affordable price. It’s a hotel I would love to stay at again!

  • 3.33
    seven89547779

    In Harmony with Nature

    There are not many Hotels or Ryokans in Azumino, so I chose this one based on the photos. The Facility is not the newest, which seems to be common for most Hotels here. Upon visiting, it did feel a bit old but not unpleasant. Located in the mountains, you can enjoy views of forests and mountains from the windows, offering an extraordinary experience surrounded by nature. The bath area includes both indoor and outdoor baths. The view of trees and their fragrance from the outdoor bath was particularly delightful. I only had breakfast during my stay, and while the dining area has been renovated and looks clean, the food selection was modest but sufficient. One thing I noticed was that perhaps due to a high number of international guests, the menu leaned towards safe options rather than local specialties. It might be challenging to decide on a target audience; however, incorporating ingredients sourced from Nagano or Azumino into meals or offering fresh juices instead of machine-made drinks like those found at family restaurants could enhance appeal. Many tourists care about food quality during their stay. Since there aren’t many competitors in this area, focusing on differentiation could be advantageous in attracting guests over time—especially Japanese repeat visitors who may become valuable customers. Overall, it was a lovely place to stay!

  • 1.67
    acry

    The previous version was better.

    Before the renovation, the concierge was attentive, and the meals were excellent for their price. However, it has now declined to the level of a business hotel or worse. Due to heavy traffic near Okaya, I called the Hotel several times around 6 PM but couldn’t get through. Upon arrival, I found about 20 staff members chatting idly in the lobby instead of assisting guests. They didn’t help with luggage and insisted multiple times that I should go to the buffet immediately even though I explained that I had already bought food because my calls went unanswered—this caused my purchased meal to go cold. Before renovation, this Accommodation was thoughtful enough to leave rice balls and side dishes in your Room if you were late for dinner. Now it’s disappointing and disheartening. At least provide direct contact numbers for guests staying at your Accommodation and assist those struggling during machine check-in instead of idling around. The pre-renovation experience was far better; even guest Rooms remain unchanged despite claims of renewal. The buffet area is overcrowded with inbound tourists eating noisily right in front of reception like a chaotic scene, making it unappealing even to consider using the large bath facilities. It’s extremely disappointing given how fondly we remembered this Hotel from before.

  • 3.83
    Toshi@matsushima

    Meals were served bu...

    Meals were served buffet-style for both breakfast and dinner, offering a wide variety of dishes, including ingredients unique to the Shinshu region. It would have been even better if fresh juices (such as apple or tomato) were available at breakfast. Amenities provided were basic and lacked a stylish touch. The Room had some minor issues, such as fewer cups at the sink than the number of guests and mismatched sizes (M and L) for the Room wear tops and bottoms, indicating areas for improvement in inspection. The public bath was not fed directly from a hot spring source but featured smooth water that allowed for a relaxing soak. The shop operated 24 hours with self-checkout, making it convenient to shop without worrying about time; however, it was slightly inconvenient that purchases could not be charged to the Room, requiring guests to carry their wallet or smartphone.

  • 2.17
    MM_K

    The information regarding the use of parking for people with disabilities kept changing, making it the worst trip ever.

    A person with a first-degree disability arrived at the Hotel accompanied by an able-bodied driver. When they inquired about using the disabled parking zone, as it was vacant, they were told it could not be used because the disabled person did not drive themselves. Upon asking if parking would be allowed if the disabled person switched to driving, they were then told that the space was already reserved and could not be used. The inconsistent responses and abrupt attitude left them feeling frustrated upon arrival. After checking in and returning from nearby sightseeing, a different staff member informed them that parking was now allowed, leaving them with a negative impression of their stay due to their initial encounter.

  • 2.33
    spln

    Unfortunately

    This was my first time staying here. 1. Check-in went smoothly, but during dinner, I was told I would be contacted when my seat was ready, yet no contact came. 2. The Room had accumulated dust and was not properly cleaned. The USB ports did not work even when plugged in, and the wallpaper seemed to be peeling off, giving a slightly unkempt appearance. The TV only offered terrestrial channels. 3. Meals were buffet-style; neither particularly good nor bad. 4. The bath facilities were well-equipped with a sauna and jacuzzi available. Lastly, during check-out, there were about five staff members present; however, three of them were chatting among themselves without even saying "thank you," which left me feeling disappointed. I won’t be returning again.

  • 5.00
    mt1156

    Meals and Front Desk

    Check-in and check-out at the front desk are processed through terminals, but when using two Rooms, the process was not smooth. At check-out, one Room's check-out was left unprocessed, causing inconvenience. We hope for improvements in verbal checks and reminders in the future. The meal quality was excellent; however, we also hope for improvements in managing morning congestion. Thank you very much.

    • Review Image
    • Review Image
    • Review Image
  • 4.17
    スターローズ

    The staff's smiles are wonderful.

    During the busy summer vacation period, the staff worked efficiently with smiles, leaving a positive impression. The meals were enjoyable with a variety of options such as salt-grilled sweetfish, sashimi, churrasco beef, and desserts. Due to space constraints, plates and trays were placed under the food items, making them slightly difficult to pick up. The Onsen was spacious and clean, which was great. However, it was disappointing that only tea and roasted green tea were provided despite having coffee cups in the Room.

  • 1.17
    はははんな

    Very unfortunate.

    The place felt dusty and old, as others have mentioned, and the meals were disappointing. It had the vibe of a cheap buffet with limited options, cold dishes, and nothing worth going back for seconds. The room had the atmosphere of a low-cost Business Hotel. As for the bath, it didn’t feel like an Onsen experience. The distance between bathtubs required stepping out into the changing room, which was cold. To reach the outdoor bath, you need to climb a long staircase—challenging for those with weak legs. Additionally, since this is a horizontally long Hotel, rooms at one end are extremely far from everything. It’s farther than expected and requires walking long distances for anything you want to do. This made it tiring rather than relaxing—a poor fit for relieving travel fatigue. Even though it was labeled IKYU Casual, I booked thinking it’s still IKYU quality but will never return again. That said, staff members were diligently clearing plates in the restaurant area.

  • 3.83
    mmit

    Satisfied with the price.

    Our family was mostly satisfied, but it was unfortunate that the hallway and changing area were hot, and the room had a musty smell. However, the room was spacious and maisonette-style, which our grandchild loved. The stairs were a bit steep, so caution is needed when going up and down at night. The food was all delicious, and having unlimited alcohol was a great bonus. However, the dining area overall had dim lighting, which was disappointing. Brighter lighting would make meals more enjoyable and allow for better visibility of the dishes. This was our second stay at this accommodation. We would love to use it again if we have another opportunity!

  • 4.17
    旅行好きのタカちゃん

    Convenient access an...

    Convenient access and a pleasant surrounding environment allowed for a relaxing stay. The meals offered a wide variety and were delicious, thoroughly enjoyed. Although the reserved dinner time was slightly delayed due to the large number of guests, everything else was excellent. The room was spacious, providing a comfortable accommodation experience.

  • 3.50
    MURA.

    The dinner on the terrace was fantastic!

    In June, dinner on the terrace was a bit chilly in the evening, but the staff kindly provided blankets, making it comfortable. There was a wide variety of food to enjoy, and I ended up eating more than I expected. Highly recommended for those seeking relaxation in nature. If anything, the sauna in the bath area felt a bit small, but with an open-air bath and delicious buffet meals, it more than makes up for it.

  • 4.83
    薔薇の姫

    Satisfaction

    I didn't have high expectations, but the buffet exceeded them. The Mapo Tofu was authentic, and there was a wide variety of drinks. Above all, the Onsen was amazing. Thank you!

  • 3.83
    ドライブマダム

    Even though it's crab...

    The cleaning of the Room and other areas was thorough. I really liked the comfort of the puff pajamas. Dissatisfaction: There is no outlet by the bedside. There is no towel for handwashing in the toilet. I would like a deodorizer in the shoe box. It smelled when I opened the door. The crab was too salty, which was disappointing. Please be careful with the boiling method. The sauce is also salty. Boiled crab tastes better with sweet vinegar. I'm sorry, but please make improvements as it was disappointing.

ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น