รีวิวและความประทับใจจากผู้เข้าพักที่ Galaxy Legend Shining Sky Inn Ten no Maru

(จังหวัดไอจิ/มิคาวะ) [ทั้งหมด 37 ห้อง]
คะแนนรวม
3.59
(24)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.50
  • สิ่งอำนวยความสะดวก
    3.42
  • การบริการลูกค้า
    3.63
  • อาหาร
    3.83
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.58
  • ความพึงพอใจ
    3.63
1.00
やるま

Everything was disappointing...

"Dining, Plate" We made a last-minute Reservation and apologized for the inconvenience. However, despite confirming over the phone that we wanted a birthday plate, what was served was just red rice and a small assortment of fruits. The photo service was unavailable due to a broken camera, and the preserved flower provided had some decorations detached and appeared damaged. The overall experience felt disappointing. Additionally, since plates or cakes were prepared for all restaurant guests celebrating occasions, it became obvious to everyone that something similar would happen at our table too—making any surprise impossible. Amidst others being celebrated around us, having our plate arrangement mishandled left us with just red rice and fruits... It felt underwhelming considering we upgraded our meal Plan for an additional charge. While the lobster tasted good, both quantity and quality didn’t justify the cost of this not-so-cheap Plan. We ended up ordering extra dishes because portions were insufficient; however, both food and drink prices were extremely high—leaving us dissatisfied. "Room" We booked a Room with an open-air bath but woke up in the morning to find large numbers of moths on the glass windows and walls near the bath area—including giant silkworm moths—which we couldn’t handle ourselves. Upon contacting reception for help, they simply handed us insecticide spray to deal with it on our own instead of providing assistance directly. Battling such an overwhelming number of moths using weak insecticide proved ineffective; ultimately giving up on using our private bath altogether meant heading instead toward public baths—defeating entirely why we chose this type of Room. Overall disappointment overshadowed what should have been my partner’s special birthday trip—it ended with me apologizing repeatedly instead of creating happy memories together!

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 31/5/2025～
  • 2 คน 1 ห้อง
  • 【Night View】Modern Japanese Room with Open-Air Bath "Tsukishogun"｜32㎡
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Guest, Thank you very much for choosing "Ten no Maru" for your special occasion and staying with us. We also sincerely appreciate you taking the time to share your honest feedback. We deeply apologize for failing to meet your expectations during your birthday trip, especially regarding the preparation of the surprise plate. Despite your request over the phone, we regret that only red rice and fruit were provided, and we could not deliver a presentation suitable for such an important celebration. Additionally, we are truly sorry for the damage to the preserved flower gift and issues with photo-taking arrangements, which spoiled what should have been a joyful celebration. We deeply regret causing you discomfort and distress through our inadequate responses. Regarding the meal upgrade you selected, we take seriously your feedback that it did not meet expectations in terms of content or quantity. Particularly concerning aspects other than lobster that you were looking forward to, we reflect on our failure to provide satisfaction commensurate with its price. Furthermore, regarding the large number of moths in the open-air bath attached to your room, we sincerely apologize for making you feel uncomfortable during what should have been a safe and relaxing stay in our accommodation. We also acknowledge that our staff's response was insufficient at this time. Moving forward, we will promptly strengthen pre-checks and pest control measures according to seasonal conditions while revising customer response manuals as necessary. It is truly regrettable that this stay became a memory where apologies were necessary rather than one filled with joy on such an important day. Your words will not be taken lightly; instead they will drive us toward improving all aspects—service quality facilities attentiveness—to ensure celebrations held here are met appropriately by creating memorable experiences worth cherishing within our accommodation. Although it may seem presumptuous given these circumstances if there ever arises another opportunity please allow us once again wholeheartedly welcome back ensuring next visit leaves lasting impression filled gratitude happiness above all else! We look forward eagerly awaiting chance serve better future occasions!

ดูรีวิวทั้งหมดของGalaxy Legend Shining Sky Inn Ten no Maru