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- Tateshina Grand Hotel Takinoyu
- Tateshina Grand Hotel Takinoyu รีวิว
- maverick0110รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu
- ห้องพักและสิ่งอำนวยความสะดวก3.96
- สิ่งอำนวยความสะดวก4.13
- การบริการลูกค้า4.07
- อาหาร4.22
- น้ำพุร้อน・อ่างอาบน้ำ4.54
- ความพึงพอใจ4.09
It was a wonderful Onsen with stunning scenery.
The Onsen and meals were both very satisfying—an Accommodation I was truly happy with. The price was low, and I didn’t expect to be this satisfied. As someone who loves alcohol, I was especially pleased with the all-you-can-drink option, which had a great variety! The main kids’ room was also wonderful—spacious, clean, and full of things to play with. However, there were some disappointing points. We stayed in a 58 m² Japanese-Western style Room, but unlike the Reservation photos, the tatami area felt small. When I called the front desk to ask about it, they said matter-of-factly: “There are two types of 58 m² Rooms. This one is the type that’s different from the photos. The overall size is still 58 m².” Isn’t it unacceptable for it to be different from the photos? The futon was very thin and there were no sheets—maybe they assumed we would use only the beds. There was only one small air purifier in such a large Room; it had no water in it, the inside was dirty, and it kept making a loud rattling noise (so we stopped using it). A Room is one of the most important parts for relaxing. That said, because the Onsen, meals, and kids’ room were so good overall, we still enjoyed our stay.
- ห้องพักและสิ่งอำนวยความสะดวก2
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ4
- 17/9/2026～
- 3 คน 1 ห้อง
- [Non-Smoking] Barrier-Free Japanese-Western Style Room / 58 m²
- รวมอาหารเช้าและเย็น
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Tateshina Grand Hotel Takinoyu. We also sincerely appreciate you taking the time to share your valuable feedback about your stay. We are truly honored to receive your comment that you were “very satisfied” with our Onsen, meals, and the wide variety of all-you-can-drink options. We are also delighted to hear that you enjoyed the kids’ room, which was the main highlight of your visit, and that you were able to spend a wonderful time with your child. However, we would like to offer our deepest apologies for the significant discomfort and disappointment caused regarding the Japanese/Western-style Room in which you stayed. Regarding the discrepancy between the photos shown at the time of Reservation and the actual layout, we sincerely regret that our phone explanation was too matter-of-fact and lacked consideration, resulting in an unsatisfactory response. We will review how we present photos for each Room type on our listing pages and ensure that our front desk provides clear and courteous guidance. In addition, issues such as missing sheets on the futon bedding, concerns about quality, and insufficient cleaning of the air purifier (water not refilled, dirt buildup, malfunction) are unacceptable oversights in maintaining a relaxing Room environment. We immediately inspected and cleaned the air purifier in question, and we have thoroughly reinforced confirmation procedures with our housekeeping and Room staff for set amenities and futon preparation. We will take your valuable comments—shared because you enjoyed our Onsen and kids’ room—as encouragement to improve further, and we will strive to become an Accommodation where every aspect of your stay is comfortable, including your Room. All of us look forward to welcoming you again. Tateshina Grand Hotel Takinoyu Accommodation Department