รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu

(จังหวัดนากาโน่/เมืองชิโนะ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.15
(357)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.96
  • สิ่งอำนวยความสะดวก
    4.10
  • การบริการลูกค้า
    4.06
  • อาหาร
    4.20
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.52
  • ความพึงพอใจ
    4.06
2.00
てじゅお

I understood that it...

I understood that it is an old building, but I did not feel the level of satisfaction that matches the Accommodation Fee. I had been looking forward to the open-air bath since making my Reservation, and it was especially recommended at reception, so I used it with high expectations. However, on all three occasions—early evening, late at night, and in the morning—it did not appear to be properly cleaned, which was very disappointing. In addition, what seemed to be a guest lounge Room not only had outdated facilities but also felt only partially renovated and lacked a sense of cleanliness. Overall, because my expectations were high, this trip was extremely disappointing. There may be circumstances such as staff shortages, but I would like you to first review your cleaning standards and Facility maintenance.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2
  • 7/8/2026～
  • 3 คน 1 ห้อง
  • [Non-Smoking] Deluxe Japanese-Western Room (Guest Reception Room) / 68 sqm
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Tateshina Grand Hotel Takinoyu. We also sincerely apologize that, despite your visit in anticipation, we were unable to meet your expectations and your trip ended up being disappointing. Regarding the open-air bath you were especially looking forward to, we are truly sorry to hear that it was not properly cleaned in the evening, late at night, or in the morning. We take seriously that this fell short of what our front desk had recommended and of the expectations we helped create. We also apologize again for the discomfort you experienced with the guest lounge—not only due to aging Facilities, but also regarding renovations and cleanliness. We will take your comments seriously by reviewing our cleaning procedures and inspection system once more, and by ensuring appropriate maintenance and management of our in-house Facilities. Even though parts of the building reflect its history and age, we will never allow that to compromise guest satisfaction. We remain committed to providing a clean and comfortable environment for your stay. Thank you very much for sharing your valuable feedback. Tateshina Grand Hotel Takinoyu Accommodation Department

ดูรีวิวทั้งหมดของTateshina Grand Hotel Takinoyu