รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu

(จังหวัดนากาโน่/เมืองชิโนะ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.14
(354)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.95
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    4.05
  • อาหาร
    4.19
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.51
  • ความพึงพอใจ
    4.06
2.00
旅行は自己投資

No repeat stays.

The buffet seems to be one of the Hotel’s selling points, but the staff capacity is completely overwhelmed by the number of guests entering the restaurant. Dinner was assigned a time slot and we were seated smoothly, but breakfast has no time slots, so if it overlaps with peak crowds you may have to wait a long time and waste valuable time. Also, the buffet layout feels too narrow for the number of people, and with serving carts as well you have to be extra careful. It was disappointing because I had high expectations. I probably won’t return.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 27/7/2026～
  • 7 คน 1 ห้อง
  • [Non-Smoking] Standard Japanese-Western Room (10 Tatami + Twin Beds)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Tateshina Grand Hotel Takinoyu. Although you selected our Hotel from among many Accommodations, we were unable to meet your expectations at the dining venue and caused you disappointment. Please accept our sincere apologies. Regarding the waiting time at breakfast, we apologize for the inconvenience of having kept you waiting during your valuable time. We also sincerely apologize for any discomfort caused by the flow of traffic and congestion in the buffet venue, as well as our staff’s response. We strive to ensure that many guests can enjoy our buffet; however, as you pointed out, we take seriously that comfort may be compromised during busy periods. We will share your feedback as an important issue and use it to review venue operations, staffing arrangements, and measures to ease congestion, so that we can create a more comfortable environment for our guests. In the meantime, thank you for letting us know that dinner service was smooth. We take your comment—“I was disappointed because I had high expectations”—very seriously, and we will continue making improvements so that we can provide service that meets your expectations in the future. Thank you again for taking the time to share your valuable feedback. Tateshina Grand Hotel Takinoyu Accommodation Department

ดูรีวิวทั้งหมดของTateshina Grand Hotel Takinoyu