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- Tateshina Grand Hotel Takinoyu
- Tateshina Grand Hotel Takinoyu รีวิว
- tnkjรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu
- ห้องพักและสิ่งอำนวยความสะดวก3.96
- สิ่งอำนวยความสะดวก4.09
- การบริการลูกค้า4.06
- อาหาร4.19
- น้ำพุร้อน・อ่างอาบน้ำ4.52
- ความพึงพอใจ4.06
A Trip to Reunite with Your Best Friend
I have stayed here several times and love it because the Room is spacious and comes with an open-air bath. This time, I invited friends for a girls’ trip, recommending it as a Hotel I truly like. My friend who came from out of town was happy, saying the bath was great and the food was delicious, but for me it was an unpleasant start. Even though I called in advance about the bed arrangement in the Room, it was not set up as requested. Regarding parking: this part is on me because I had not informed you beforehand that I have a disability, but even after showing my disability certificate to staff when parking, the front desk called and asked suspiciously, “Is there anyone in your party who has difficulty walking?” Dinner started at 7:00 p.m., which was later than usual for us, but around 8:00 p.m. we were spoken to and I felt we couldn’t relax. Also, the hair dryer in the Room wasn’t working properly and couldn’t be used—I regretted not bringing my own. I have chosen this Room every time because I thought it was wonderful, but several issues that I hadn’t experienced before happened all at once this time, making it feel like a disappointing stay.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ4
- 10/6/2026～
- 3 คน 1 ห้อง
- Non-Smoking Riverfront Terrace Japanese-Western Room with Open-Air Bath / 64 sqm
- รวมอาหารเช้าและเย็น
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for your continued patronage of Tateshina Grand Hotel Takinoyu. We sincerely appreciate that you chose our Hotel once again as the venue for a girls’ get-together with your valued friends. We are also delighted to hear that your friend visiting from outside the prefecture enjoyed our baths and meals. However, we deeply apologize that our service fell short of your expectations from the very beginning of your stay. Regarding the bed arrangement you had requested in advance by phone, we were unable to prepare it as requested, and we sincerely apologize for the discomfort this caused. It is only natural that we properly share guests’ requests internally and ensure they are reflected before arrival, and we take our lack of confirmation very seriously. In addition, concerning the parking matter, despite having been shown a disability certificate, we made an inconsiderate confirmation call, causing you further discomfort. We truly apologize. We take seriously that we were unable to respond with consideration for your feelings, and we will review both internal information sharing and our approach to guest communication. Furthermore, we apologize again that you were not able to enjoy dinner at a relaxed pace due to insufficient consideration regarding when staff spoke to you. We also regret the inconvenience caused by a malfunctioning hair dryer in your Room. As for our Facility equipment, we will conduct inspections promptly and strive to maintain an environment where guests can stay with peace of mind. Precisely because you are a guest who has liked our Hotel and visited us many times, it pains us greatly that this stay left you disappointed. We will take your valuable feedback sincerely and work as a team to improve our service so that you can feel glad you came back. Thank you very much for sharing your valuable comments with us. Should we have the opportunity to welcome you again, we will make every effort to provide a stay that meets—and exceeds—your expectations. Tateshina Grand Hotel Takinoyu Accommodation Department