รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu

(จังหวัดนากาโน่/เมืองชิโนะ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.14
(355)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.95
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    4.05
  • อาหาร
    4.19
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.52
  • ความพึงพอใจ
    4.06
2.33
にっくりまん

This was my first ti...

This was my first time staying here. At the front desk, I was assisted by a trainee (maybe?). The language and manner were so poor that I was disappointed. My mood dropped right from check-in. Room: The cleaning felt careless. Also, the outerwear provided smelled far too strong (like it hadn’t been washed...). Meals: The food was tasty, but the plates and spoons were dirty, so it would be better to choose clean ones. Open-air bath: This felt great. If I had to mention one thing, the hair dryer handle was slippery (like a train hand strap). Overall, I won’t be coming back for a second stay.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2
  • 11/5/2026～
  • 4 คน 1 ห้อง
  • [Non-Smoking] Sky Comfort Floor Japanese-Western Room / 42 sqm
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Tateshina Grand Hotel Takinoyu the other day. We sincerely and deeply apologize for the disappointment and discomfort caused immediately upon your arrival due to our front desk staff’s inadequate response. We also offer our sincere apologies for the insufficient Room cleaning and the shortcomings in managing amenities. Regarding our front desk staff’s language and hospitality, we are truly ashamed, as we are in a position to welcome our guests. Even during training, we will thoroughly reinforce guidance and education so that we can provide service that allows guests to enjoy a pleasant stay. In addition, issues such as inadequate Room cleaning, odors on outerwear, dirty tableware, and hygiene management of hair dryers in the large public bath should never occur, and we have no excuse. We will take your feedback seriously and promptly work to ensure strict adherence to cleaning procedures, strengthen post-cleaning inspections, and review and improve our hygiene management. We will continue striving every day so that all guests who use our Facility can stay comfortably and with satisfaction. Even under these circumstances, we are truly grateful for your kind words regarding our meals and open-air bath. We understand that this stay resulted in a disappointing experience contrary to your expectations; however, we would be grateful for your understanding and hope you will consider staying with us again someday. Thank you for taking the time out of your busy schedule to share your valuable feedback. Please accept our apologies once again. Tateshina Grand Hotel Takinoyu Accommodation Manager: Sato

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