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- Tateshina Grand Hotel Takinoyu
- Tateshina Grand Hotel Takinoyu รีวิว
- かいともかいรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu
- ห้องพักและสิ่งอำนวยความสะดวก3.95
- สิ่งอำนวยความสะดวก4.09
- การบริการลูกค้า4.05
- อาหาร4.19
- น้ำพุร้อน・อ่างอาบน้ำ4.52
- ความพึงพอใจ4.06
One Step Closer to Satisfaction
At the end of the year, we stayed on the Sky Comfort Floor, 8th floor, as a family of four. The fourth sofa bed was partially hard like a wooden board, but when we consulted with the staff, they promptly checked and kindly moved us to a room on the 6th floor of the Sky Comfort Floor. Their response was excellent. However, perhaps due to it being a busy time at year-end and a sudden change, the room on the 6th floor was still set up for two people. We had to make multiple trips ourselves to bring amenities and supplies from our original room on the 8th floor, which took time and was slightly disappointing.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ4
- 30/12/2025～
- 4 คน 1 ห้อง
- 【Non-Smoking】Sky Comfort Floor - Western-Style Room / 32 sqm
- รวมอาหารเช้าและเย็น
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing Tateshina Grand Hotel Takinoyu. We sincerely apologize for any inconvenience or discomfort caused by the sofa bed in your room. Despite this, we are truly grateful for your kind words regarding our staff's service, describing it as "excellent." Such feedback is a great encouragement to our team. On the other hand, we deeply regret that the room provided after the change lacked sufficient amenities and supplies, causing you additional effort. Even during the busy year-end period, we should have ensured proper preparation and confirmation in advance to provide a more comfortable stay. Unfortunately, our attention to detail was insufficient on this occasion. We take your feedback seriously and will strive to improve by ensuring that all necessary amenities and supplies are promptly prepared even during sudden room changes. We would be delighted if you choose our accommodation again for another precious family trip. All of us at Tateshina Grand Hotel Takinoyu look forward to welcoming you back with heartfelt hospitality. Tateshina Grand Hotel Takinoyu Accommodation Department