รีวิวและความประทับใจจากผู้เข้าพักที่ Kirishima Kanko Hotel

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing AUBEGIO Kirishima Sightseeing Hotel during the Golden Week holiday. We also sincerely appreciate you taking the time to share your valuable feedback with us. We deeply apologize that your stay did not meet your expectations and offer our heartfelt apologies. Regarding the space in the toilet, bathroom, and washroom, as well as the quality of renovations mentioned in your feedback, we will take these comments seriously as valuable input for future improvements and facility upgrades. Additionally, we deeply regret causing discomfort regarding the quality of toilet paper and room instruction displays and extend our sincere apologies once again. Concerning meals, we are truly sorry that on the first evening of your stay, we failed to provide a dining experience at a pace that allowed you to enjoy it leisurely. Moving forward, we will review our service to ensure meal offerings align better with each guest's pace. Amidst this situation, we are grateful for your kind words about the dishes served on the second day; they serve as great encouragement for all staff members. We humbly acknowledge that during this special Golden Week period pricing did not match expectations in terms of satisfaction provided. We will take this seriously and strive toward improving our services further. Thank you once again for sharing such valuable feedback with us. Although it may be from afar, we would be delighted if there is another opportunity to welcome you back. All staff members look forward to serving you again wholeheartedly!