รีวิวและความประทับใจจากผู้เข้าพักที่ Auberge of the Little Forest - Clarisse of the Flower Forest

(จังหวัดชิซูโอกะ/อิซุโคเก็น) [ทั้งหมด 8 ห้อง]
คะแนนรวม
4.75
ที่สุด (63)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.73
  • สิ่งอำนวยความสะดวก
    4.63
  • การบริการลูกค้า
    4.73
  • อาหาร
    4.92
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.70
  • ความพึงพอใจ
    4.78
4.50
サリー

Very satisfied

The meals were truly delicious and beautifully presented, and the wine pairing was outstanding. The Room and the open-air bath were also clean, stylish, and very satisfying. However, there was one issue: the first impression at arrival was poor, and it left me feeling unsettled for a while. I arrived a little early, just after 2:00 p.m. before check-in time, so I left my suitcase outside the entrance and spent some time looking at the garden. An older woman came from somewhere and was about to go inside through the entrance, so I greeted her, but she simply shut the door behind her without responding. Even though she should have realized I was a guest, when I opened the door she looked me up and down and said in an extremely annoyed tone, “It’s before check-in time.” She remained irritated while I filled out the registration card and throughout her explanations as well, which made me feel very uncomfortable. Right after arriving, I thought I had made a mistake choosing this Hotel! Thankfully all of the other staff were pleasant, but first impressions really matter. Aside from that, my stay was very comfortable overall.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 11/7/2026~
  • 2 คน 1 ห้อง
  • Petit Suite Twin Room with Open-Air Bath
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Hana no Mori Clarisse. We are delighted to hear that you were satisfied with the meals and wine, as well as the Room and open-air bath. We are especially pleased that you were able to relax and enjoy a special time at your leisure. On the other hand, we sincerely apologize for the disappointment caused by our response upon your arrival. Although you had been looking forward to your stay, we take very seriously that our initial guidance made you feel uncomfortable. We recognize once again that first impressions when welcoming guests are an important moment that can influence the rest of the stay. We will share this within our team and strive to provide more attentive service. Thank you for sharing your valuable feedback. Should we have the opportunity to welcome you again, all of us will greet you wholeheartedly so that your comfortable experience begins from the very start.

ดูรีวิวทั้งหมดของAuberge of the Little Forest - Clarisse of the Flower Forest