Auberge of the Little Forest - Clarisse of the Flower Forest 투숙객 리뷰 및 후기

(시즈오카현/이즈코겐) [전체 8개 객실]
종합 점수
4.75
최고 (63)
  • 객실 및 어메니티
    4.73
  • 시설・설비
    4.63
  • 접객・서비스
    4.73
  • 식사
    4.92
  • 온천・목욕
    4.70
  • 만족도
    4.78
4.50
サリー

Very satisfied

The meals were truly delicious and beautifully presented, and the wine pairing was outstanding. The Room and the open-air bath were also clean, stylish, and very satisfying. However, there was one issue: the first impression at arrival was poor, and it left me feeling unsettled for a while. I arrived a little early, just after 2:00 p.m. before check-in time, so I left my suitcase outside the entrance and spent some time looking at the garden. An older woman came from somewhere and was about to go inside through the entrance, so I greeted her, but she simply shut the door behind her without responding. Even though she should have realized I was a guest, when I opened the door she looked me up and down and said in an extremely annoyed tone, “It’s before check-in time.” She remained irritated while I filled out the registration card and throughout her explanations as well, which made me feel very uncomfortable. Right after arriving, I thought I had made a mistake choosing this Hotel! Thankfully all of the other staff were pleasant, but first impressions really matter. Aside from that, my stay was very comfortable overall.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스3
  • 식사5
  • 온천・목욕5
  • 만족도4
  • 2026. 7. 11.~
  • 2명 1개
  • Petit Suite Twin Room with Open-Air Bath
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for staying at Hana no Mori Clarisse. We are delighted to hear that you were satisfied with the meals and wine, as well as the Room and open-air bath. We are especially pleased that you were able to relax and enjoy a special time at your leisure. On the other hand, we sincerely apologize for the disappointment caused by our response upon your arrival. Although you had been looking forward to your stay, we take very seriously that our initial guidance made you feel uncomfortable. We recognize once again that first impressions when welcoming guests are an important moment that can influence the rest of the stay. We will share this within our team and strive to provide more attentive service. Thank you for sharing your valuable feedback. Should we have the opportunity to welcome you again, all of us will greet you wholeheartedly so that your comfortable experience begins from the very start.

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