- หน้าแรก
- ทั่วประเทศญี่ปุ่น เรียวกัง
- โทโฮคุ เรียวกัง
- อิวาเตะ เรียวกัง
- ชิซุคุอิชิ เรียวกัง
- Gensen Itto Iwate Shizukuishi
- Gensen Itto Iwate Shizukuishi รีวิว
- dayan0920รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Gensen Itto Iwate Shizukuishi
- ห้องพักและสิ่งอำนวยความสะดวก4.20
- สิ่งอำนวยความสะดวก4.05
- การบริการลูกค้า4.36
- อาหาร4.61
- น้ำพุร้อน・อ่างอาบน้ำ4.55
- ความพึงพอใจ4.42
It seems this Accomm...
It seems this Accommodation was purchased from a different operator, and the bathroom faucet was left old. Since everything else was so clean, it did feel out of place. Also, the Wi‑Fi did not work at all. When I informed the front desk, they said that can happen when they are close to fully booked. Without Wi‑Fi, I also couldn’t call the front desk from my Room, which was very inconvenient. Shouldn’t this be addressed so it works even when fully booked? At dinner, the male staff member who guided me kindly considered that I was dining alone and seated me at an end table with fewer people nearby. However, later a family with a small child was seated right next to me by a female staff member. It’s not the child’s fault, but they seemed to get bored and became very loud partway through—honestly, it’s unrealistic to expect such a young child to stay quiet. The parents may have wanted to come, but I also felt sorry for the child having to go along. Even so, despite other open seats being available, I was disappointed that they were seated next to me anyway; it showed a lack of consideration on the part of the female staff member. Overall, I think it is a very good Accommodation, but it’s true that there were several disappointing moments.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า3
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ3
- 18/7/2026～
- 1 คน 1 ห้อง
- Japanese-Modern Twin Room
- รวมอาหารเช้าและเย็น
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing “Gensen Ichizu Iwate Shizukuishi” from among the many Accommodations available. We would also like to express our sincere gratitude for taking the time to share your detailed feedback about your stay. Regarding the Onsen facilities, we are sorry that, due to the difference between your impression of our in-house renovations and the actual condition, you felt that the faucets in the bathing area seemed old and that we did not meet your expectations. While it is difficult to renovate everything at once, we will continue with planned Facility upgrades and strive to create an Accommodation where you can enjoy an even more comfortable stay. We also sincerely apologize for any inconvenience caused with our Wi-Fi. In addition, we regret that our front desk guidance was not as attentive as it should have been, and we apologize again. As you pointed out, we recognize how important it is to provide a stable internet environment even on days when many guests are staying with us. We will proceed with checking our equipment conditions and implementing measures to improve connectivity. We also apologize for making you feel uncomfortable regarding guidance at the dining venue. Although the staff member who first assisted you prepared seating with consideration for a guest dining alone, insufficient consideration was given afterward, and we deeply regret that you were unable to relax and enjoy your meal. Going forward, we will share information among staff more thoroughly and give even greater consideration to seating arrangements so that every guest—whether traveling solo, as a couple, or with small children—can spend their time comfortably. We take your valuable feedback seriously and will work steadily on each improvement as we aim to become an Accommodation that satisfies guests even more. If you have another opportunity in the future, we would be delighted if you would visit an improved “Gensen Ichizu Iwate Shizukuishi.” All of us look forward to welcoming you again.