รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Ako

(จังหวัดเฮียวโงะ/น้ำพุร้อนอาโกะ) [ทั้งหมด 54 ห้อง]
คะแนนรวม
4.44
ดี (75)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.31
  • สิ่งอำนวยความสะดวก
    4.44
  • การบริการลูกค้า
    4.31
  • อาหาร
    4.45
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.67
  • ความพึงพอใจ
    4.44
3.67
桜吹雪よしこ

The shower is...

The shower in the Room’s Onsen had water pressure that was far too low to be usable. Please inspect it. I assumed I had booked a Room with an ocean view, but it was on the opposite side. The bath is fully visible from the parking lot. There are blinds, but lowering them reduces the sense of openness. Also, during dinner, I was asked if my plate could be cleared even though more than half of it was still left. It was a foreign staff member, and they likely asked because there was limited space on the table. I will let you know when I want dishes cleared, so please pay closer attention.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3
  • 26/7/2026～
  • 2 คน 1 ห้อง
  • Premium Room (70 m²) with Semi-Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Ms. Yoshiko Sakurafubuki, Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your valuable feedback. We apologize for the inconvenience caused by the low water pressure of the Onsen shower in your Room. As you pointed out, we have promptly inspected and adjusted the Facility in the relevant Room and will continue improvements to ensure a comfortable experience. We are also truly sorry that the view from the Room and the bathroom blinds did not meet your expectations, and that balancing openness with privacy caused you discomfort. Please note that our Deluxe Room with semi-open-air Onsen bath is designed to offer views of the mountain range beyond the terrace. We take your comments seriously as an important area for future improvement so that guests can enjoy an even more comfortable stay. In addition, we sincerely apologize for our staff’s insufficient attentiveness during dinner, which made you feel uncomfortable. Including our international staff members, we will strengthen training and guidance so that we can provide careful attention tailored to each guest’s situation and pace. We take your feedback to heart and will continue working to improve our service. If possible, we would be grateful for another opportunity to make things right. All of us look forward to welcoming you again. Kamenoi Hotel Ako Front Desk

ดูรีวิวทั้งหมดของKamenoi Hotel Ako