รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Ako

(จังหวัดเฮียวโงะ/น้ำพุร้อนอาโกะ) [ทั้งหมด 54 ห้อง]
คะแนนรวม
4.42
ดี (90)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.33
  • สิ่งอำนวยความสะดวก
    4.47
  • การบริการลูกค้า
    4.31
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.60
  • ความพึงพอใจ
    4.40
  • 5.00
    まじゅ78

    It was a place we’d love to stay at again.

    This was my first stay here. As soon as I entered the room, I was thrilled—the seaside location and the view were amazing! I checked in in the evening, so the sunset was beautiful. In the morning, I could clearly see the sunrise as well. The bath was spacious and very nice. The food was excellent! Everything was delicious. Breakfast was also very filling—I ended up completely stuffed. When I mentioned that we were celebrating my mother’s 77th birthday, they kindly offered complimentary wine by the glass. Thank you very much. The staff were wonderful too. The only thing…for four people, an 8-tatami-mat room felt quite small. Still, it was an affordable stay and both the hot spring and meals were great—excellent value for money! I’d love to stay again! Thank you very much.

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  • 1.50
    y masa

    A Disappointing Trip

    This was our first stay here, booked to celebrate a birthday. Right after check-in, we entered the room to find snacks scattered on the sofa, and the bed sheets were peeled back on the sides and shifted diagonally. In the bathroom, there were stains that looked like they had been left from the previous guest’s toothbrushing, and the mat below had noticeable spots throughout. The window was covered in handprints—it was in a condition where I hesitated to even touch it. When I contacted the front desk, housekeeping and a staff member came and told us that because they were fully booked today and couldn’t prepare another room, they would clean it now and asked us to wait in the lobby. (They said it had been cleaned—but in this condition? Was it not checked?) We wanted to use the open-air bath in our room before dinner, but we ended up taking our luggage back downstairs again and waiting about 30 minutes—our mood dropped completely. For dinner, we tried to reset our mood and went to the restaurant hoping to take photos while watching the sunset, but we were seated at a lower-position table in a small room with about six tables surrounded by walls with no view at all. Staff and guests constantly passed right beside us as people came and went, so we couldn’t relax or enjoy our meal. The room we booked was “Setouchi Ocean Terrace,” top-floor Premium Twin with semi-open-air bath. Does this hotel not assign dining seating based on room category? Being seated where you can’t even see any scenery on a birthday was simply disappointing. On top of that, there was a menu on our table that differed from what we reserved. I thought it seemed wrong, but only foreign staff were serving us; I assumed explaining would be difficult for them to understand properly, so we just accepted it as is (only the salt-crusted sea bream matched our reservation; everything else was indeed different). It left us extremely frustrated. When trying to sleep, the refrigerator compressor noise was unbearably loud—we moved it and unplugged it. I also saw reviews from several months ago mentioning this same noise issue along with replies saying they would arrange repairs promptly… As for the open-air bath in our room: after checking both “Room Information” and “Room Features,” it stated an open-air-bath guestroom / hot-spring open-air bath included—so we booked this room expecting an onsen bath. However, I later found small text on another page stating that guestroom open-air baths are not hot spring water (plain heated water). If it isn’t hot spring water, that should be clearly stated. We paid accordingly because we wanted an onsen experience in-room and looked forward to it; instead I felt deceived—and ultimately didn’t use the bath even once. We will not be staying again, but I am leaving this candid review in hopes of improvements being made.

  • 5.00
    ブーゲンビリア*･

    I was able to relax and unwind at my own pace.

    The views were incredible, and the sense of happiness in this space—free from everyday life—was overwhelming. In the open-air bath, during the day we enjoyed the calm sea, and at sunrise we eagerly waited with other guests gathered as if to watch the first sunrise of the year, feeling energized as we watched the bright red sun rise. The meals were also delicious for our whole family, featuring ingredients that stood out with a light touch of salt. The staff were kind, and like a hidden retreat, we would love to come again to rest both mind and body. It was a wonderful Hotel. Thank you very much.

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  • 4.67
    akiseniku

    We stayed here with ...

    We stayed here with three generations of our family. The Hotel was clean, and the views were amazing. We were also able to relax in the Onsen while looking out at the ocean. We would love to stay here again.

  • 4.67
    ええにょば

    The Accommodation ha...

    The Accommodation has been renovated, so it was very clean and the various services were great. However, at check-in there was so much explanation about the services and Facility that I couldn’t remember it all. We arrived a little after 2:30 even though check-in is at 3:00, so we waited on the sofa for a while. A staff member brought our Room key, but they seemed busy and left quickly after just handing it to us, which made me feel there may not be many staff. The Room was clean and very comfortable. If I had to ask for one thing, I would have liked paper towels or tissues in the washroom. The Onsen had a great view, was clean, and was wonderful. My husband enjoyed it as well. The meals were delicious! Of course the meat and fish were great, but every dish—like the soup—was truly excellent. Breakfast was also luxurious and made us feel very happy. On our way out, a staff member offered to carry our luggage and also took photos for us, so we were able to take our first couple’s photo of this trip. At first I felt uneasy because it was Silver Week and the rate wasn’t cheap, but in the end we were so satisfied that my husband said he wants to come again. Thank you very much for taking care of us.

  • 2.17
    単身

    Family-friendly

    This is a family-friendly accommodation.

  • 5.00
    旅master

    An Excellent Example of a Renovated Hotel

    This Hotel, recently renovated from a former Kanpo no Yado, enjoys an unbeatable location facing the Seto Inland Sea, and offers a comfortable space in terms of functionality, design, and materials. The open-air bath in the large public bath is designed so that when you soak up to your shoulders, the water surface seems to merge with the sea—an exceptionally pleasant experience. We stayed in a top-floor Room with a semi-open-air bath; the vanity area, shower room, and bathroom are laid out in sequence and are extremely easy to use. The Seto Inland Sea spreads across the entire window by the tub, making for a wonderfully relaxing bath—though it was a bit disappointing that it is not an Onsen. Meals featured local Ako ingredients in a highly creative menu; everything was delicious and portions were more than sufficient. Unfortunately we didn’t have good weather, and perhaps due to a momentary power outage caused by lightning during dinner, the water temperature in both the large public bath and our Room’s bath had dropped by morning; however it was restored soon after. Thanks to the Hotel’s consideration in extending checkout until 12:00, we were able to relax at length. If the standard checkout time were 11:00 instead of earlier, this is a Hotel we would gladly stay at again.

  • 3.67
    さとたんみさぽん

    Looking forward to enjoying the infinity bath

    I came mainly to enjoy the infinity bath and to relax, but the water was surprisingly lukewarm, which was disappointing. In the evening it still felt like “maybe this is normal,” and it was tolerable even though it wasn’t hot, but around 10 p.m. it was cooler than earlier, and by morning the water temperature had become so cold that it felt chilly. Even the “hot bath” wasn’t actually hot. Is something broken? The food was excellent, so I felt that all the chef’s hard work was being undermined.

  • 4.67
    こねこにゃ～

    Great view

    The lobby and Room were pleasant, with a great view of the sea. Dinner felt a bit rushed, but breakfast was not a buffet, so we could enjoy it at a relaxed pace.

  • 4.83
    lanzones

    A wide range of complimentary services is available.

    The 11 complimentary services were great and made my stay very comfortable. I could enjoy drinks in the lounge at any time, which was very relaxing. The bath was clean and had a wonderful view. The late-night tantanmen service was also delicious. The staff were friendly and welcoming, making the stay pleasant throughout.

  • 4.00
    waco612

    The Room’s window glass is…

    We stayed in a Superior Twin with a terrace on the top floor. The ocean view was wonderful, but it seemed the windows had not been cleaned for quite some time, and they were covered with rain marks, which slightly spoiled the view. Otherwise, everything was fine.

  • 2.83
    cocoマユ

    The Room was clean a...

    The Room was clean and the food was delicious, but I was bitten by an unknown insect in the bath. I reported it to the front desk, but they didn’t seem to take it seriously and only asked, “Would you like to apply some medicine?” It was extremely painful and swollen, and even after a week it is still swollen and hurts. Given that situation, being asked “Are you okay?” at checkout the next morning felt too late—I wish they had responded differently from the start. I understand that being bitten by an insect can happen unexpectedly, but what matters is how it is handled. I was very disappointed.

  • 5.00
    natsu_ustan

    Breathtaking views throughout your stay

    Whether in the lobby, guest room, restaurant, or large public bath, we enjoyed breathtaking ocean views throughout our stay. The warm hospitality and many unique services won us over right away—it was our first visit, but we quickly became fans. We’d love to return again soon.

  • 4.83
    あ?ちゃま

    Great views and an especially nice bath. Excellent value Hotel.

    We stayed here as a couple on a summer trip. Not only were the views great, but the bath and in-house Facilities were thoughtfully designed, and we had an enjoyable stay. As it has only been a year since the renovation, everything was very clean and well maintained. Considering the price, I think it’s an excellent value Hotel. We chose a late check-out Plan, so it was also nice to enjoy the bath right after cleaning when no one else was there. You can still feel traces here and there of its past as Kanpo no Yado, so it may not suit those seeking luxury or highly attentive service, but it had a relaxed and welcoming atmosphere. The only disappointment was that dining felt somewhat like an assembly line, so I deducted one star for that. Next time, I’d like to visit during oyster season.

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  • 4.83
    ひまりん

    The quality and portion sizes of the meals are perfectly balanced.

    While not flashy, the room was clean and the amenities were more than sufficient. Above all, both dinner and breakfast were delicious, with just the right portions. Since it was summer, a pool would have made it perfect, but we still had a great time playing table tennis and darts. We would love to stay again.

  • 3.67
    桜吹雪よしこ

    The shower is...

    The shower in the Room’s Onsen had water pressure that was far too low to be usable. Please inspect it. I assumed I had booked a Room with an ocean view, but it was on the opposite side. The bath is fully visible from the parking lot. There are blinds, but lowering them reduces the sense of openness. Also, during dinner, I was asked if my plate could be cleared even though more than half of it was still left. It was a foreign staff member, and they likely asked because there was limited space on the table. I will let you know when I want dishes cleared, so please pay closer attention.

  • 3.83
    *n@(yo)

    Exceeded expectations

    Having stayed here only back when it was “Kanpo no Yado,” I didn’t expect much in terms of price, but I searched because I wanted to relax while looking out at the sea—and it turned out to be the “Kamenoi Hotel,” which I’ve been hearing about a lot lately. We arrived in about two hours by car. It was raining, and although we pulled up in front of the lobby, no one came out. I checked in at the front desk first. My husband parked the car and was walking over, but there was no one to greet him with an umbrella, so I hurried out with one myself. (I thought, “Well… I guess this is what it’s like.”) First, we went to the large public bath—it was great. Unfortunately, because of the rain we couldn’t see the sunset, but the open-air bath had a wonderful infinity view, and even the sauna felt great with salt available. The water was pleasantly mild and relaxing—I could have stayed in forever. The meals were just right in both portion size and taste. I also appreciated that breakfast wasn’t a buffet. The Room was a Japanese-style layout with beds, and I liked being able to walk barefoot on Ryukyu tatami mats as well. Overall, we were very satisfied. We’ll visit again in another season. It also made me want to try another Kamenoi Hotel too. Thank you very much.

  • 4.17
    フミちゃん

    The view is amazing.

    Both the Room and the open-air bath offered a panoramic view of the Seto Inland Sea right in front of us, and the stunning scenery was truly soothing. As it is a newly renovated Hotel, everything was clean and comfortable throughout. The meal portions were just right, and the sashimi was fresh with a wide variety of dishes, all delicious. If I had to say one thing, it was a bit disappointing that I couldn’t try Sakoshi oysters. I would have appreciated a little more explanation about the facilities at check-in.

  • 4.17
    八尾ちゃんさん

    Breakfast

    Dinner was delicious, but breakfast was truly outstanding. We were very satisfied.

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  • 4.33
    618tkawabata

    I had a relaxing stay.

    The view was wonderful as expected, and the lobby was spacious and relaxing. The meals were made with fresh ingredients, offered a wide variety, and were very satisfying. It was the perfect Hotel for a restful getaway.

  • 3.33
    かず1966

    Senior Couple’s Trip

    It was a pity that the Onsen Room faced the mountain side. The Room amenities were minimal, so I wished there were a bit more. However, we enjoyed the meals and table tennis and made great memories.

  • 4.67
    hanasu

    I’d like to stay again next time when the weather is clear.

    I really felt that the Hotel makes many efforts to ensure guest satisfaction. At check-in, we received a detailed explanation (including the Hotel’s own events), and both dinner and breakfast were delicious. The Hotel was very clean and well maintained, and the restaurant staff were efficient and attentive. The only disappointment was that it rained that day. Next time, I would definitely like to stay again when the weather is clear.

  • 4.83
    くにきみ

    It was a Hotel where you could relax and take it easy.

    It was a last-minute Reservation, but we were very satisfied. I brought my elderly mother, and all three of us had a wonderful time. However, my mother has difficulty walking, so we would appreciate it if there were a slightly higher shower chair for guests with disabilities in the bathroom. Also, some guests seemed surprised because they didn’t notice the two steps leading into the open-air bath and almost fell, so having clearer signage would help everyone feel safer. It’s a lovely Hotel that makes us want to stay again.

  • 4.50
    天然粗塩

    A Hotel Where You Can Feel the Effort

    It was a wonderful Hotel with excellent Onsen, staff, and service. The views from the Room and Onsen were fantastic, and all the on-site services were enjoyable. The meals featured many local ingredients, and breakfast in particular was not buffet-style, allowing for a relaxed dining experience. The warm small hot pot and the bonito dashi soup were delicious. Although we stayed only one night, we had a great time. It was also lovely to see Ako Dantsu textiles displayed throughout the property. The salt sauna left my skin smooth until the next day.

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  • 4.67
    シニアキャピタリスト

    A clean, thoughtfully designed Hotel

    Overall, it was a thoughtful Hotel. Unfortunately, the weather was bad, so we couldn’t go sightseeing.

  • 5.00
    rei，N

    It was very pleasant!

    Right after arriving, I was truly impressed by the infinity Onsen I enjoyed in the daylight. Soaking in a bath that felt as if it blended into the calm blue Seto Inland Sea and the blue sky, I found it deeply soothing and helped me forget everyday life. The salt sauna also left my skin wonderfully smooth. The food was also excellent. In addition, the complimentary drinks in the lobby, water dispensers on each floor, and ice were all very convenient. This is an Accommodation I would love to visit again if I have the chance.

  • 4.67
    じりこあ

    The Deluxe Room with...

    The Deluxe Room with a semi-open-air bath and the special kaiseki course were excellent. I was a little disappointed that it wasn’t ocean-view, but I chose a spacious Room to enjoy an escape from everyday life and was very satisfied. The semi-open-air bath in the Room with 100% natural hot spring water was also wonderful. It happened to be a rainy day, so I’m really glad I could spend time in such a lovely, spacious Room. The food was delicious as well. I gave it 4 stars because if the Japanese dining staff had been a bit kinder, and if the table had been slightly larger or the seating more relaxed, I think the special kaiseki course and drinks would have been even more enjoyable. Other than that, everything was 5 stars and I’m very satisfied.

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  • 4.33
    気楽庵

    Breakfast

    Dinner was served one dish after another at a fast pace, and many guests couldn’t take their time because there was hardly any space to set the dishes down—so I guess it can’t be helped. Breakfast was great! In particular, warming bonito dashi in a teapot and pouring it into a bowl with ingredients—this was delicious! It was by far the best food I’ve had at any Hotel I’ve stayed at.

  • 2.50
    ゲスト

    Switching the air conditioning mode?

    With an outside temperature of 28°C, it already felt humid from the entrance, and I immediately had a bad feeling. The Room was just as muggy, the air conditioner wasn’t on, and even when I turned it on it only blew air. It was unbearably hot—far beyond simply “uncomfortable.” When I contacted the staff, I was told they were in the middle of switching from heating to cooling. That made no sense at all. I thought it might be usable after a few hours, but they said not until the next day. No matter how much they explained the situation or talked about climate change, we paid the full rate, so this ended up being a truly terrible memory. Even after using the Onsen, I couldn’t stop sweating. It was so hot that I woke up during the night, and when I opened the window insects came in and bit me. I also wrote this in a Review for the Hotel, but received no response. I’ve stayed at many hotels, but this is the first time I’ve had such an unpleasant experience. There were probably good points like the view, food, and Onsen as well, but everything was diminished by half. If you plan to stay here, I recommend confirming in advance that proper air conditioning will be available.

  • 5.00
    殿河佑子

    It was comfortable.

    This was a wonderful Onsen getaway and a much-needed break from my busy daily life. I appreciated the welcome drink service before check-in, and I was happy that the meals were not buffet-style, which made dining feel relaxed. The petite cakes were also a perfect size and didn’t feel too heavy after dinner, and I was impressed by the creative use of local Ako ingredients at dinner. The late-night ramen (half portion) was a great finish as well. I enjoyed the Onsen in the afternoon, evening, and morning, and truly unwound. Everything was excellent—I even signed up for Kamenoi Hotel membership right away. The staff were kind and friendly. Thank you very much; I’d love to visit again in another season.

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