รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Kamogawa

(จังหวัดชิบะ/แม่น้ำคาโมกาวะ) [ทั้งหมด 110 ห้อง]
คะแนนรวม
4.23
ดี (52)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.08
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.31
  • อาหาร
    4.38
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.31
  • ความพึงพอใจ
    4.19
2.33
2匹と夫婦

Despite confirming in advance

I stayed in a dog-friendly room. Although I confirmed in advance that there would be chairs on the terrace, there were none. If there weren’t any, I would have brought my own, but I was told they were available. Since we needed them when using the dog run and for resting after bathing, I contacted the front desk and explained that I had confirmed beforehand. They brought chairs in, but the Room was left dirty (dirty water). There was also dog food under the crate, which made me concerned about the cleanliness. Precisely because we travel with a dog, hygiene is important to us. It is difficult to move from the dog-friendly room to the main building. Of course, dogs cannot leave the friendly-room area. Our dog also had to stay behind during meals. Although we paid in advance, we were charged a dog fee at checkout. The Receipt did not clearly state it was a dog fee—only “Accommodation fee,” with no indication of how many dogs. I cannot recommend this Accommodation for traveling with dogs.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 15/7/2026～
  • 2 คน 1 ห้อง
  • Dog-Friendly Twin Room with Open-Air Bath
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Kamenoi Hotel Kamogawa. We sincerely apologize that, despite choosing our Hotel for your trip with your beloved dog, we were unable to provide a stay that met your expectations. Although you contacted us in advance regarding amenities, we were not properly prepared and caused you inconvenience. We also apologize again for any discomfort caused at the time of delivery. We take your comments regarding inadequate cleaning very seriously. Precisely because this is a Room where guests spend time with their dogs, we should have paid the utmost attention to hygiene, and we deeply regret causing you concern. We will review our cleaning procedures and final checks and work to prevent a recurrence. We also appreciate your other valuable feedback. We will take it sincerely and use it to improve our services and the way we provide information going forward. Thank you again for taking the time to share your valuable feedback despite your busy schedule. All of our staff will continue working on improvements so that you can enjoy a safe and comfortable stay with your dog in the future. Kamenoi Hotel Kamogawa Front Desk

ดูรีวิวทั้งหมดของKamenoi Hotel Kamogawa