รีวิวและความประทับใจจากผู้เข้าพักที่ RETONA HAKONE

(จังหวัดคานากาว่า/อาชิการะชิโมะกุง) [ทั้งหมด 15 ห้อง]
คะแนนรวม
4.32
ดี (30)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.43
  • สิ่งอำนวยความสะดวก
    4.40
  • การบริการลูกค้า
    4.27
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.03
1.83
旅行の感想

Newly Opened

We made a Reservation because the Reviews were highly rated. However, the phone service and check-in process were stressful. We were tired and became irritated by the way we were treated. The Room was spacious but not very functional. The food was honestly average and not worth the price. Also, during dinner there was a dog barking, and the noise echoed so much that we could not relax and enjoy our meal at all. The staff’s service felt awkward, and their language did not seem appropriate for Hotel staff. We canceled our next Reservation immediately. Of course, some people may find it wonderful, but for us this is not a Hotel we would visit twice. One night was enough for us.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ1
  • 5/5/2026～
  • 2 คน 1 ห้อง
  • Luxury B-Type with Wooden Deck
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Litna Hakone among the many Hotels available. Thank you also for taking the time to share your feedback despite your busy schedule. We sincerely apologize that our attention and support were insufficient, from our response at the time of Reservation through to your stay on the day. We opened with the goal of providing “a high-quality stay with your beloved dog,” but your comments have made us keenly aware that there are still many areas to improve in both our service and operations. We will take each of your words seriously and continue making sincere improvements so that we can provide a stay that truly satisfies every guest from the heart. Litna Hakone Reservation Team

ดูรีวิวทั้งหมดของRETONA HAKONE