รีวิวและความประทับใจจากผู้เข้าพักที่ Fairmont Tokyo

(โตเกียว/เขตมินาโตะ) [ทั้งหมด 217 ห้อง]
คะแนนรวม
4.61
ยอดเยี่ยม (69)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.83
  • สิ่งอำนวยความสะดวก
    4.84
  • การบริการลูกค้า
    4.26
  • อาหาร
    4.45
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.75
  • ความพึงพอใจ
    4.52
  • 2.83
    平社員の日常

    Maybe my expectations were too high.

    I rarely post Reviews, but since this Hotel is often used for surprises and special occasions, I wanted to share my experience in the hope that fewer guests will feel the same disappointment. Given the high Review ratings and the relatively premium price range, I arrived with very high expectations. I may have set the bar too high after recently staying at luxury Hotels in a similar price range (I won’t name them, but they are located in Tenjin, Fukuoka and Tameike-Sanno), where the experience was outstanding. First, when I got off the elevator on the 35th floor, I greeted a male staff member, but received no response and was not guided to reception. Feeling uneasy, I proceeded to reception; when I greeted a female staff member there as well, again there was no response—only “Are you looking for something?” Since I arrived before 2:00 p.m. (a Plan with 2:00 p.m. check-in) carrying a suitcase, it was very disappointing that I was not recognized as a guest. Once they looked up my name and realized I was staying on the Fairmont Gold floor, their attitude suddenly changed; however, my suitcase remained left beside reception as-is, which made me worry whether it would be delivered properly. While many of the Gold floor staff were polite, it took considerable effort to place an order during night snacks. Also during that time slot there was a small child crying; as it is meant to be a quiet space to relax in peace, this was disappointing. As with other luxury Hotels, it may be worth considering measures such as an age restriction during night snack hours. Regarding the special welcome amenity included with IKYU Diamond member benefits: it did not arrive at check-in or turndown service and was delivered after 8:00 p.m. Receiving it at that time—after dinner—felt rather late. At checkout it was crowded; someone asked if we would like our suitcases taken down to the first floor, so we accepted. However, there were no further instructions afterward and we ultimately had to carry them ourselves. In addition, although several staff members were present at the first-floor entrance area, no one asked whether we needed a taxi or offered any assistance. Now that one year has passed since opening—and given how beautiful and impressive the building and Facilities are—it is extremely disappointing that service fell short to this extent. We will not return.

  • 5.00
    しろくま07

    It was amazing again!

    Because Tokyo Tower looks a bit pale in summer, next time I’d like to make a Reservation during the regular lighting season and enjoy the view of Tokyo Tower from the pool at night. Perhaps because it was summer vacation, all the poolside beds were taken, but I was able to lie down there the next morning. A young male staff member was especially pleasant, and I thought he was wonderful. I heard from a Review that breakfast had changed to a buffet, so I added it and enjoyed it. The food was delicious, and there was salmon roe. The French toast looked beautiful—honestly the best presentation I’ve seen among many Hotels. I’m also glad I could book dinner on the same day. If I had to mention one thing, there seemed to be a musty smell in the carpeted hallway leading to my Room—like socks—and it lingered constantly, so I’d like them to clean it with something like a steam cleaner. It didn’t bother me six months ago, so maybe it was because of summer. Even though it was a weekday, I heard Rooms were fully booked, which made me feel just how many guests were staying. Thank you very much.

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  • 5.00
    yoshi0852

    It had changed quite a bit.

    I visited again for the first time in a few months. It’s the Gold Lounge, and it feels like quite a few things have changed. The afternoon tea, which used to be more than I could finish, is now about half the amount. The stand has also been changed to a slimmer, taller style. As for the signature cocktails, it used to be only the rum-based “Slowly Shipping,” but that has been removed and other menu items have been added. For cocktail time, while the way items are served has changed, the content is mostly the same, so I think you can enjoy it in much the same way as before. Breakfast now includes a buffet. The main menu used to be the same as at Kiln & Tonic, but it has been changed to lounge-exclusive options with a wider selection. Only the avocado toast seems likely to be the same as at Kiln & Tonic. The refreshments menu has also changed, and there is now a one-item-per-person rule. Because this Hotel’s location is slightly inconvenient, I felt these changes might affect my choice of Hotel somewhat—but I still feel it remains a wonderful Hotel with excellent Facility features and more. For those who place importance on breakfast, I think this will make for an even better lounge experience than before.

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  • 5.00
    メカリューク

    Stay for your wedding anniversary

    We stayed in a Bay View Twin with Gold Lounge access to celebrate our 40th wedding anniversary, and we were able to enjoy a wonderful time worthy of the occasion. We were fortunate with the weather, and the ocean view was truly spectacular, so we spent a lot of time together in the lounge. The food was delicious, alcohol service was very smooth, and the hospitality was genuinely pleasant. When we entered the Room, we couldn’t help sighing again and again at the view from the window; even the loungewear was so comfortable that I almost considered buying it to take home. The mist shower was excellent, and the bathtub was spacious and comfortable. Perhaps because it was a celebration, there was chilled Dassai sake in our Room, which made us very happy. Although it was a weekday stay, the Hotel felt very quiet throughout, with a calm atmosphere. We had such a lovely time and are grateful to all of the lounge hosts.

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  • 5.00
    愛羽

    The right choice for your stay!

    I couldn’t visit when it first opened a year ago, so this time I finally decided to go. I didn’t leave the Room at all, but everything was well equipped and it was truly wonderful! The bath salts smelled great, but they weren’t for sale ( ;∀;) Next time, I’ll try the Gold Room. It seems to be highly rated as well, so I’m looking forward to it!

  • 5.00
    リョマ

    The most luxurious time of your life

    We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

  • 5.00
    Clariceチエ

    A Dreamlike Stay

    A Hotel I’d been curious about ever since it opened last year. To make the most of it, I made a Reservation to celebrate my husband’s birthday. It was my first time coming to the other side of Hamamatsucho Station, and I was surprised at how much redevelopment is underway. Even though we had just returned to Japan, the Hotel felt like being abroad. I wondered if many staff members were from overseas, but everyone has been learning Japanese, and no matter who we spoke with, they were kind and helpful—making our two-day stay extremely comfortable. They also helped us with our heavy luggage. We checked in on the 42nd floor and went straight to afternoon tea, where a birthday plate had been prepared for us. This time we used the “Fairmont Gold Lounge,” and everything we ate and drank was delicious. The Room also had thoughtful design touches that made it feel even more spacious, and the view outside was incredible. Being at eye level with the clouds made it feel as if we were staying above the sky. There was also a birthday message in the Room, which made my husband very happy—thank you so much. We headed to the pool right away. It’s on the 35th floor, and we were able to relax in the jacuzzi as well. I appreciated staff kindly reminding us that the poolside can be slippery—please be careful. We wanted to try the gym and spa too, but I had hurt my foot, so we’ll look forward to that next time. The spa treatments seem to incorporate Japanese ingredients; they kindly explained them to us. Fairmont Hotel branded items were also sold there—we bought matching hats as a birthday keepsake for my husband and wore them right away. At turndown service, an adorable stuffed keychain doll labeled 【SRRNE】 was left for us, so we couldn’t resist taking photos together with it. The bathroom was also very comfortable; it was great being able to stretch out in the bathtub. Everything truly was wonderful from start to finish. We would absolutely love to stay again. Thank you sincerely to all staff members for kindly helping us with various questions even before our stay—it made for a lovely birthday celebration that we will always remember with gratitude.”

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  • 5.00
    109toku

    You should definitely choose the Gold Club Lounge.

    Spectacular views from the Room The moment I opened the door, the Tokyo Tower view instantly made it feel truly special. Exceptional Gold Club Lounge experience From welcome drinks (including alcohol!) at check-in and check-out, to afternoon tea in the afternoon and evening cocktails at night... Combined with the wonderful hospitality from the staff, it was so satisfying that I felt like I didn’t need to go out at all—this is exactly what a club lounge should be. Excellent wellness facilities (pool, sauna, and bath) Refreshing in an infinity pool with outstanding views, then fully unwinding in the sauna and bath—pure relaxation. It was a wonderful Hotel that makes me want to come back for a refresh without fail. Thank you very much.

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  • 1.67
    あげさま

    I never want to stay here again.

    Although I have stayed at many Hotels in the past, this was truly unpleasant. I requested turndown service at 18:00, and when I returned exhausted around 22:00, the turndown had been left unfinished. In the first photo, a light-blue cleaning cloth was left on the sink and no towels or other items were replenished. In the second photo, a yellow cleaning cloth was left sticky on a chair. From the third photo onward are proof that turndown service was not done. I called housekeeping, but they did not come right away. When I called again, a Chinese staff member gave only a vague response. Later, one non-Japanese staff member and one Japanese staff member came, but the non-Japanese cleaner seemed not to understand what they were being told. I was completely exhausted. There was no apology at all the next day. The food was also disappointing: there was no dressing on the salad, and the miso soup was far too salty—like it wasn’t made by a Japanese person. They also forgot my request to make a lunch Reservation for the first day. When I asked a non-Japanese staff member on the first floor which direction Shiba Rikyu is in, they either didn’t understand Japanese or ignored me—at least they could have said “right” or “left.” Many of them seemed unsure of Japanese to begin with. My entire day was ruined and I felt drained. It seems like they have gathered part-time-level workers as staff. This Hotel is for younger guests looking for something “Instagrammable,” not for those who are used to staying in Hotels.

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  • 5.00
    rosemiho@

    I’d love to stay here again.

    As it was the Hotel’s first anniversary, it was very clean and beautiful. The view of Tokyo Tower from the Room was amazing, and we had a very comfortable stay. Breakfast was buffet-style, delicious, and very satisfying.

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  • 4.17
    Tak0100

    The Room and the view are excellent, but...

    A brand-new Hotel I’ve wanted to visit for a long time. The Room, Facility, and view were flawless. However, the service and operations in the Gold Lounge still have room for improvement. First, they should create a proper manual; I was very concerned by how inconsistent the responses were depending on the staff member. Guidance to seats and taking drink orders were fine, but some staff clearly explained what food would be served at each time slot while others gave no explanation at all. It makes me wonder whether they are truly considering first-time guests using this Hotel lounge. Despite having many staff serving, it took quite a long time for them to check whether food was being properly delivered. During afternoon service, I waited about an hour before they finally noticed me. Worst of all, during refreshments they took my order but it never arrived even after waiting an hour. If they cannot provide reliable service, honestly, I think they should stop offering it altogether. They should switch everything to self-service instead. If they want to serve guests directly, there should be a person in charge stationed inside the lounge at all times. Also, why did no one warn foreign guests who brought their phones into the pool (in the water) and were absorbed in taking selfies? What if they collide with someone swimming? Even though staff were present, it bothered me that they looked away and did nothing. To be honest, I felt this is still not a Hotel that can be called truly first-class in terms of service response yet.

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  • 4.50
    クマデーブ

    It was better than expected.

    I stayed on a Plan that included lounge access. There were some slightly busy times, but it was great to be able to use the lounge. The Room and the Hotel overall were even better than expected, and it has become one of the Hotels I would definitely like to stay at again if I have the chance. I was able to spend a relaxing and elegant time.

  • 4.00
    しばけんけんけん

    Use for a marriage proposal

    My stay itself was comfortable, and I was satisfied with the view, your help with my proposal, the food in the Gold Lounge, the staff’s hospitality, and the facilities. However, after checkout, due to a mistake on the Hotel’s side, gym wear was mixed in with my luggage. At first I was told to return it at my own expense (prepaid shipping), and later during our correspondence I was informed that return shipping could also be sent collect. To resolve this quickly, I went to the Hotel myself to return it. Later, I received a polite apology email from the Hotel and you acknowledged that it was caused by insufficient confirmation on your side; however, there was no consideration for transportation costs or any other compensation for having to make the trip to return it. Because I had high expectations of a luxury Hotel, I felt somewhat disappointed by this response. I hope improvements will be made so that similar issues do not happen again.

  • 4.67
    M．P

    The best view in Tokyo.

    I stayed in a Room on the side with a view of Rainbow Bridge. The view is outstanding. Watching the Yurikamome line, cars crossing Rainbow Bridge, and countless boats never gets old. I’ve stayed at many high-floor international Hotels, and this one is the best so far. I used the sauna as well, and unlike many international Hotels, it has a cold plunge pool, which made it even more satisfying. The only disappointing point was breakfast. It’s a style where you choose two main dishes plus a buffet, and I chose pancakes and an omelet. The pancake quality was especially poor. I assume they serve pre-made ones to get them out quickly, but they weren’t fluffy at all—more like family-restaurant pancakes made thicker. I’d like the person in charge to try them; it’s honestly quite disappointing. The omelet was also very average. Rather than offering two mains, I felt they should focus on improving the quality of each dish instead. Breakfast with that wonderful view from the restaurant is great, but the food itself didn’t live up to it—frankly, I don’t think it’s worth 8,500 yen. Because the view, Facilities, and staff service are truly excellent, it’s such a shame that only breakfast falls short. I’ll make another Reservation hoping for an improved breakfast next time. Thank you very much.

  • 5.00
    Dr.KK

    A Hotel with Exceptional Service and Hospitality

    Flawless from check-in to check-out. The restaurant was excellent. Breakfast was also outstanding.

  • 5.00
    007.

    We could see Tokyo T...

    We could see Tokyo Tower from our Room, and we were lucky enough to also see Mt. Fuji—an amazing view that we were truly delighted with! The club lounge was also excellent. Since I’m not good with alcohol, I usually don’t enjoy cocktail time very much, but I really appreciated that they could make mocktails here. I was impressed by the hospitality of crafting drinks to suit my preferences. We had a wonderful cocktail time and are full of gratitude. The tea in the Room was also delicious! I meant to ask whether it’s available for purchase but forgot—if it’s sold when we visit again, I’d definitely like to buy some. We had an absolutely wonderful time.

  • 4.83
    電車で移動が好きです

    We had a wonderful holiday—thank you very much.

    I used the restaurant for breakfast and lunch. The food was very delicious, but it took a long time for the food and drinks to be served. Please serve at least the drinks a little sooner. I will visit again.

  • 5.00
    たかしん@

    We had a relaxing stay.

    This was my first stay. The Tower View Room had an amazing night view. The bar was also great. Next time, I’d like to enjoy it with breakfast included.

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  • 4.83
    KandM

    Moving

    It was a Hotel that made my heart flutter again after a long time. This time, Serene was on her lunch break so I couldn’t meet her, but next time for sure!!

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  • 4.67
    ふわるん

    It was great.

    Everything was excellent again. Thank you for the bathing Facility and your attentive service.

  • 4.83
    lily0707

    I used the Gold Loun...

    I used the Gold Lounge. This time, I didn’t find the in-house fragrance particularly bothersome. The view from the Room was as wonderful as ever, and spending time in the Room felt like the greatest luxury. Although the breakfast menu was a little hard to understand, I was able to enjoy a comfortable stay.

  • 5.00
    ごつごつぷりん

    The view from the upper floors is outstanding.

    The view from the Room was amazing. We chose a sea-side Room, and it was absolutely the right choice. We also appreciated having a Bluetooth speaker provided, which allowed us to relax and enjoy the night view. All of the staff were friendly, and our stay was very comfortable. We would love to stay again.

  • 5.00
    ホカンス大好き幸子

    Conveniently located near Hamamatsucho Station, with easy access from Tokyo Station and Shinagawa Station.

    The Hotel was conveniently accessible whether traveling by Shinkansen or by plane, and it was a comfortable place to relax and unwind. The Room interior was also lovely. The pool in the spa Facility is spacious, with a jacuzzi and wonderful views, so even non-swimmers can enjoy it. The Hotel was filled with a pleasant fragrance throughout, and we were able to spend time relaxing in the spacious Gold Lounge as well. The freshly baked croissants were the most delicious croissants I have ever had.

  • 4.83
    lily0707

    I stayed here with m...

    I stayed here with my daughter. The view was wonderful—it felt like time stood still. Breakfast while looking out at the sea was also very delicious. The only slight downside for me was that the fragrance in the building after entering was a bit strong. Other than that, we had a very comfortable stay.

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  • 5.00
    しろくま07

    A Hotel that doesn’t get crowded

    Because the forecast showed cloudy weather on our stay date, I debated changing to another day but decided to go ahead. Luckily, the sun came out, and we were able to enjoy a meal in the bright lounge. At night, we swam while watching Tokyo Tower illuminated. I thought it might be too cold for the outdoor jacuzzi, but it was fine. Both the pool and jacuzzi were pleasantly warm. My family said Tokyo Tower looked closer from the outdoor jacuzzi. When getting out of the outdoor jacuzzi, staff were stationed by the entrance and handed us towels and other items, which was very helpful. The chairs and floor in the mist sauna were so hot they felt like they could cause burns, so if you plan to use it, please bring one of the brown mats from the towel shelf. The next day it rained, so we went to check out the pool just in case, but as expected Tokyo Tower was barely visible. Since we had seen it the day before it was fine for us, but I’m sharing this as a reference for anyone who cares about having a tower view. We couldn’t make Reservations for either the lounge café or restaurant on our preferred dates because they were fully booked. If you’re staying here, I recommend making a Reservation early—we couldn’t get one even three days in advance and had to change dates. Choosing a Plan with lounge access may be better. That said, there are plenty of places to eat just outside the Hotel. It seems dogs will not be available for about six months due to training. It was quicker than expected—just walk straight from Hamamatsucho Station South Exit and you won’t get lost. The nighttime view of Tokyo Tower from the pool is breathtaking—I almost don’t want this Hotel to become crowded. My family loved it too, so I’d like to make another Reservation. Thank you very much.

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  • 3.50
    ポンデライオン

    The hardware is good, but the software is...

    As it’s a new Hotel, the Facility is clean, and the interior is simple yet stylish. The speaker and hair dryer were also high quality, so I had no complaints there. However, when I used the restaurant multiple times, the wait from ordering to being served was unusually long. How does it take about 20 minutes even for refillable drinks? They also said additional breakfast orders were possible, but it was so slow that I gave up because I had no idea when it would arrive. Based on the Reviews, this seems to have been an issue since opening, but even after more than six months, are there still no measures being taken? There are other disappointing aspects of the service as well (I won’t go into details). Unless there’s a major sale or clear service improvements, I won’t stay again.

  • 4.50
    -天月-

    A Promising New Hotel

    It was a truly wonderful stay. The design is impressive, with beautiful views to enjoy everywhere—Room, café, and spa alike. I think the spa pool is among the best in Tokyo; specifically, it felt comparable to Aman Tokyo. Aman has its signature tranquility, while this one stands out for its glamorous sense of excitement with two jacuzzis (indoor and outdoor) and a direct Tokyo Tower view right in front of you. That said, since it’s such a photogenic spot, I was slightly concerned to see some guests taking long photo and video shoots without much consideration for others. As the Hotel has only recently opened, the cleanliness and Room finish were flawless. Depending on the Plan, there is also a unique touch where a dog that belongs to the Hotel greets guests. I only saw it in photos, but it looked very elegant and I would love to meet it in person. Given the location, there are few restaurants nearby so I expected an “in-hotel” stay; however, the in-room dining menu felt more limited than I imagined. I hope there will be more restaurant menu options going forward. The ordering QR code UI also felt a bit difficult to use and may have room for improvement. As for the food itself, some dishes were far too lightly seasoned while others were overly salty, which was disappointing as it made the quality feel inconsistent. The welcome sweets and cakes at the café were delicious. I look forward to seeing further improvements on the service side that match how outstanding everything is on the facilities side.

  • 5.00
    ふわるん

    It was great.

    This was my second stay, and I was completely satisfied again. The lounge, the Room, and the bath were all excellent. I’d love to come back again, so thank you in advance.

  • 4.50
    はやしやすのり

    Fairmont Gold Suite King

    We stayed in a Fairmont Gold Suite King for his birthday. We started planning about six months in advance and exchanged many emails to confirm everything. We had requested a message plate for afternoon tea, but it wasn’t provided, which was disappointing. The Room was very clean and truly relaxing. At turndown service, there was a cute Serene plush toy placed in the Room. It was a shame we couldn’t meet Serene, as she is apparently in training for six months. I felt breakfast could have offered a bit more variety. There were items like cheese and prosciutto that felt more like snacks to go with alcohol… Still, I was happy they had acai, and the fruit was sweet and delicious. It was not crowded so we could relax, the view was beautiful, and that part was wonderful. I did feel clearing used plates took a little long, but since staff noticed yet didn’t remove them right away, I also wondered if it might have been consideration so as not to interrupt our time together. We had refreshments around 12:30. Checkout was at 13:00 and we hadn’t finished packing yet, but while we were eating they handled the checkout procedure for us and even carried our luggage down to the first floor. Thanks to that, we didn’t need to leave our seats and could relax until the very end—we really appreciated it. Also—perhaps because he was holding roses—everywhere we went staff cheerfully said, “Happy birthday,” which surprised me as I didn’t expect such well-shared information. He looked very happy to be celebrated by everyone. We will definitely stay again on another special occasion.

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  • 4.67
    okome01

    The facility is excellent, allowing you to relax and enjoy the view.

    I stayed for a "hocance" to relax while enjoying the view of Tokyo Bay. Since I had no intention of leaving the Hotel, I chose a Plan with Gold Lounge access, which turned out to be an excellent choice. The Facility was clean and wonderful, and all the staff were very kind and provided great service. I stayed alone to relax, and they left me alone just enough while checking in at the perfect moments—like when I wanted a drink refill. It was thoughtful service. The view of Tokyo Bay from the window was stunning, and I could quietly watch the sunset while enjoying light snacks and drinks offered in the Gold Lounge, which refreshed my mind. There were no disturbances from unruly guests; it was quiet and very comfortable to stay here. I've added another Hotel in Tokyo where I can enjoy a relaxing "hocance." Thank you for such a wonderful experience!

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