รีวิวและความประทับใจจากผู้เข้าพักที่ ONE FUKUOKA HOTEL

(จังหวัดฟุกุโอกะ/เมืองฟุกุโอกะ (เชื่อมต่อโดยตรงกับสถานีเท็นจิน)) [ทั้งหมด 41 ห้อง]
คะแนนรวม
4.64
ยอดเยี่ยม (79)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.81
  • สิ่งอำนวยความสะดวก
    4.75
  • การบริการลูกค้า
    4.59
  • อาหาร
    4.64
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.47
  • ความพึงพอใจ
    4.61
3.50
スクラム太郎

The staff’s service was not good.

I like this group’s Hotels and use them often, but this time the staff service was the worst. There was no sincerity at all. There was a mistake at breakfast and I was kept waiting for a long time. Well, anyone can make mistakes, so I can accept that. However, what followed was an unapologetic attitude. They said “sorry” later on, but it felt completely half-hearted. It made me want to raise my voice. The rice served in the clay pot at breakfast also seemed rushed; I’ve had it many times before, but this was by far the soggiest and least tasty I’ve ever had. It made me wonder if there are any experienced employees to train all these young staff members. Other staff at Hotels in the same group are good, so it’s a shame. Not recommended for guests who care about proper manners and attentive service.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3
  • 25/6/2026～
  • 1 คน 1 ห้อง
  • Terrace King Room
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Please accept our sincerest apologies that, despite your choosing our Hotel from among many options, our response at breakfast and our overall service fell far short of your expectations. We also take very seriously that, although you regularly patronize our group Hotels, this stay became the most unsatisfactory experience for you. There is no excuse for having kept you waiting due to shortcomings during breakfast service, and we deeply regret your feedback that our staff’s subsequent response lacked sincerity and consideration. Furthermore, while we should always provide dishes at a consistent standard, we acknowledge your comments that the quality did not meet that standard on this occasion. We recognize the need to review both our cooking and service systems. We will treat this as a serious issue in staff training and overall on-site operations and will immediately implement improvements to prevent recurrence. In particular, we will thoroughly reinforce training for all staff regarding hospitality attitude and conduct. Although you have placed your trust in our group until now, we sincerely apologize again for having damaged that trust during this stay. We will take your comments to heart and devote ourselves fully to improving service quality so that we never receive the same feedback again. We respectfully ask for your understanding, and if you would allow us another opportunity, all of us would be honored to welcome you with heartfelt care and ensure a truly satisfying stay next time.

ดูรีวิวทั้งหมดของONE FUKUOKA HOTEL