รีวิวและความประทับใจจากผู้เข้าพักที่ THE OSAKA STATION HOTEL, Autograph Collection

(โอซาก้า/นครโอซากะ) [ทั้งหมด 418 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (61)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.69
  • สิ่งอำนวยความสะดวก
    4.66
  • การบริการลูกค้า
    4.41
  • อาหาร
    4.58
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.48
  • ความพึงพอใจ
    4.44
3.83
ひとりたびの

It was nice that I a...

It was nice that I arrived early and was still able to check in and go to my Room, but I wasn’t informed in advance that early check-in was possible, which was a bit confusing. The guest Room and amenities were excellent. However, the air conditioning in the Room and the shower water pressure in the bathroom were somewhat weak. At both the specialty salon and the gym, a male staff member asked me partway through, “Are you alone?” I answered yes, but there was no further response. Going solo isn’t unusual these days, so it’s unclear why I was asked. The jam at the specialty salon was delicious, so I asked if it could be purchased somewhere. I was told it couldn’t be bought, but I later found it for sale at the boutique downstairs. Overall, staff training felt lacking. Above all, the quality of the food at the specialty salon was very different from what friends and family who stayed last year had told me (e.g., no Laurent-Perrier, no melon, and no uni on the seafood rice bowl). That said, the foreign staff members were very polite and pleasant.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3
  • 29/6/2026～
  • 1 คน 1 ห้อง
  • Specialty King Room
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Hitortabi-sama, Thank you very much for staying at THE OSAKA STATION HOTEL, Autograph Collection. We were delighted to hear your kind comments and that you were satisfied with the Room, amenities, and our international staff. However, we sincerely apologize for the inconvenience caused by the in-room air conditioning and the shower water pressure. We will conduct another inspection of our Facility and continue working to create a more comfortable environment for your stay. We also take seriously that our guidance regarding early check-in eligibility, as well as our staff’s service at the SPECIALTY SALON and the gym, made you feel uncomfortable. We will further strengthen staff training so that we can communicate naturally and pleasantly while providing appropriate guidance tailored to each guest’s situation. Above all, we sincerely apologize that the dining offerings at the SPECIALTY SALON did not meet your expectations and left you disappointed. We take your feedback regarding Laurent-Perrier, seasonal fruits, and the seafood rice bowl very seriously. We will share it with the relevant departments and continue making improvements to both content and quality to better satisfy our guests. We truly value your feedback as an important opportunity for us to grow into a better Hotel. For your next visit, all of us—myself included—will strive to ensure you feel clear improvements in every aspect of our service, Facility, and dining experience. We look forward to welcoming you again soon. THE OSAKA STATION HOTEL, Autograph Collection Duty Manager Hiroki Kawabe

ดูรีวิวทั้งหมดของTHE OSAKA STATION HOTEL, Autograph Collection