รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Kyoto Miyazu Resort & Spa

(เกียวโต/เมืองมิยาซุ) [ทั้งหมด 311 ห้อง]
คะแนนรวม
4.15
(784)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.12
  • การบริการลูกค้า
    4.18
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.18
3.83
good ak

I wish dinner hadn’t been so crowded.

We stayed here over a holiday weekend with our three families and grandchildren. The donut buffet, the Onsen, and strawberry picking—so much to enjoy! We were really looking forward to it. Our grandchildren were happy too, which was great. We fully enjoyed the 1:00 PM strawberry-picking session as it was private. What was disappointing was that the buffet was extremely crowded, yet the food was cleared away at 8:30. That’s too early—please improve this somehow.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 21/2/2026～
  • 4 คน 1 ห้อง
  • Classic Twin [Lounge Access Included]
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear good ak, Thank you very much for staying at Mercure Kyoto Miyazu Resort & Spa. We are also truly grateful that you chose our Hotel for your important three-generation family trip. We were delighted to hear that you enjoyed the buffet donuts, the large public bath, and strawberry picking, and that your grandchild was pleased as well. In particular, we are relieved to know you were able to enjoy strawberry picking at a relaxed pace. However, we sincerely apologize for the inconvenience caused by congestion in the buffet venue and the timing of food service not meeting your expectations. We take your valuable feedback seriously and will use it to make improvements. We will continue striving to enhance our services so that all guests can enjoy a safe and comfortable stay. All of us look forward to welcoming you and your family again. Mercure Kyoto Miyazu Resort & Spa Front Desk Team

ดูรีวิวทั้งหมดของMercure Kyoto Miyazu Resort & Spa