รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Wakayama Minabe Resort & Spa

(จังหวัดวากายามะ/อำเภอฮิดากะ) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.17
(930)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.19
4.17
テンちゃん5

This was my third st...

This was my third stay, and it’s always very crowded, so I wouldn’t recommend it for those who want a quiet, relaxing time. However, the value for money is good, and for families with small children it’s convenient: there’s a beach nearby, a well-equipped park next door, and a pool in summer—making it easy to plan family activities. One thing that concerns me every time is the free-drink area in the lounge. The man there is consistently not very friendly and doesn’t seem service-minded, which is disappointing. It negatively affects the overall impression of the Hotel stay, so I think staff training should be improved. The food is fairly good.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 14/2/2026～
  • 2 คน 1 ห้อง
  • Japanese-Style Room with Partial Ocean View (S4CZ)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying with us and for sharing your valuable feedback. We sincerely apologize that it was crowded again and you were unable to relax at your leisure. We are delighted to hear your kind words about the family-friendly features for guests with children (the beach, a well-equipped park with playground equipment, and the summer pool). We deeply apologize for the unpleasant experience caused by our staff at the lounge free-drink corner. We will share your comments with the relevant departments and work to strengthen service training and improve our hospitality. Thank you as well for your feedback that the meals were “fairly good.” We will continue striving to improve quality. For your next stay, we would like to help make your visit more comfortable by suggesting guidance during busy times and recommended time slots. Please let us know in advance if you have any preferences. We sincerely look forward to welcoming you again. Grand Mercure Wakayama Minabe Resort & Spa Web Team

ดูรีวิวทั้งหมดของGrand Mercure Wakayama Minabe Resort & Spa