รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Wakayama Minabe Resort & Spa

(จังหวัดวากายามะ/อำเภอฮิดากะ) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.17
(932)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.19
1.67
2201h

New Year's Holiday

Stayed for 2 nights and 3 days from the 31st to the 2nd. The front desk was crowded, there were lines for the elevator to the 7th floor, and at the buffet, we had to first grab a tray and search for a seat. Finally managed to eat amidst the noise. New Year's dishes included kamaboko (fish cake), black beans, gomame (dried sardines), and namasu (pickled vegetables). It felt like eating a bento at a busy train station. The buffet dishes ran out quickly due to too many people, and it was mostly the same items over two days. The bath was nice with an open-air bath available, but all sinks were occupied so I only soaked in the bath. There’s nothing around Hotel, and since lunch wasn’t served inside Hotel either, we had no choice but to take a train to Shirahama. Wanted to relax in the lounge but it was always full.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 31/12/2025～
  • 2 คน 1 ห้อง
  • Classic Twin Ocean View
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you for staying at Grand Mercure Wakayama Minabe Resort & Spa. We sincerely apologize for any inconvenience caused by the crowding and buffet selection during your visit, especially during the special New Year period. We will strive to make further improvements to ensure our guests' satisfaction. We also appreciate your feedback regarding the congestion in the open-air bath and washroom areas. We are committed to reviewing our Facility operations to provide a more comfortable experience for our guests. Additionally, we regret any inconvenience caused by the limited dining options in the surrounding area. Moving forward, we aim to enhance dining services within the Hotel to better meet our guests' expectations. Thank you very much for sharing your valuable feedback with us. Grand Mercure Wakayama Minabe Resort & Spa Web Team

ดูรีวิวทั้งหมดของGrand Mercure Wakayama Minabe Resort & Spa