รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Lake Hamana Resort & Spa - 13หน้า

(จังหวัดชิซูโอกะ/เมืองฮามามัตสึ) [ทั้งหมด 369 ห้อง]
คะแนนรวม
3.98
(1290)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.90
  • สิ่งอำนวยความสะดวก
    3.91
  • การบริการลูกค้า
    4.00
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.07
  • ความพึงพอใจ
    3.97
  • 2.50
    ｍａｙｕｄｏｎ９２３
    วันที่โพสต์: 2/5/2025

    Unfortunately.

    We were looking forward to our first all-inclusive accommodation experience with friends, but the room was very disappointing. While the tatami mats were clean, the floor was unstable. Our excitement dropped as soon as we entered the room. The bedding consisted of a tri-fold mattress and a thin comforter, making it uncomfortable to sleep. If we had known about this situation, we would have upgraded the room grade; it's truly regrettable.

  • 2.17
    ajbgt
    วันที่โพสต์: 2/5/2025

    We stayed in multipl...

    We stayed in multiple rooms for a family trip. I stayed in a Japanese-style room as I have small children. While it was fine to lay out the futon myself, the quality of the futon was terrible. The mattress was just a thin sponge-like pad wrapped with a sheet, which caused body aches as expected. Moreover, there were many hairs from previous guests on the mattress itself, which was unpleasant and made me question why they weren't removed during cleaning (black hairs on a yellow mattress should be clearly visible). The lighting in the room was also insufficient, with only one light in the Japanese-style area and one on the veranda. There were no options to adjust brightness, so having dim night lighting or something like bedside lamps found in Western-style rooms would have been helpful at night. Regarding meals, we chose the second dinner session starting at 7:30 PM. While it’s understandable that it gets crowded when everyone starts taking food at once, there wasn’t enough replenishment afterward, leaving us wondering if more food would come out or not. Additionally, many of our elderly companions commented that there weren’t enough fish dishes or traditional Japanese menu items available—there were no sashimi, tempura, or simmered dishes; instead, there seemed to be more Western and Chinese options than Japanese ones overall. Another inconvenience during meals was that trays and large plates for serving food along with chopsticks and napkins were only available near the entrance area; beyond that point only small plates were provided throughout dining areas. As for facilities within the accommodation: The gift shop only opened at night despite having a tea sales booth set up like an event space selling Shizuoka tea in the morning—it would have been much better if they had simply opened up their regular shop during those hours instead! In addition to this inconvenience inside public baths (large communal bath), there wasn’t any towel collection box provided meaning guests had no choice but carry wet towels back themselves—having such boxes installed could improve guest experience significantly. Lastly Wi-Fi connectivity inside guest rooms failed entirely—I followed instructions given upon check-in yet couldn’t connect eventually giving up altogether. *Note*: Other members traveling alongside me stayed separately upstairs within newly renovated spacious clean western-styled accommodations expressing satisfaction over their stay experience compared comparatively higher standards offered therein

  • 3.33
    みーとんとぴろすけ
    วันที่โพสต์: 30/4/2025

    I stayed in an Execu...

    I stayed in an Executive Twin room. The room was beautifully renovated, and the separate bath and toilet made for a comfortable stay. After 10 PM, I visited the Club Lounge on the 13th floor. There were children crying loudly due to sleepiness, so it wasn't a relaxing atmosphere. I understood this as it is a lounge without age restrictions.

  • 2.67
    lovelovekaruizawa
    วันที่โพสต์: 28/4/2025

    Is it okay...?

    It is understandable that there were many inbound guests, but some behaviors such as cutting in line at the buffet or attempting to enter the public bath with underwear on made it difficult to relax. It seems there could be more explanations provided for international guests to ensure everyone can enjoy their stay comfortably. Regarding meals, I believe improvements are needed in the dinner menu and presentation. Overall, Mercure is relatively affordable and suitable for families with children, but it may not be ideal for older couples.

  • 4.00
    シンエツ
    วันที่โพสต์: 27/4/2025

    Enjoy Lake Hamana.

    We enjoyed Lake Hamana. We stayed here as a couple during our visit to my family’s grave.

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  • 4.00
    ヒロシがんば
    วันที่โพสต์: 25/4/2025

    Good value for money

    Affordable accommodation for a family of three, including meals, onsen, and services, offering decent value for money. The accommodation was busy, and check-in and breakfast had a waiting time of about 20 minutes, so please be cautious if you are short on time.

  • 2.17
    scorpio1120
    วันที่โพสต์: 24/4/2025

    It was disappointing.

    Stayed here on the second night of my Shizuoka trip. Overall, it wasn't bad, but there were many inbound group guests, and the dinner buffet venue was quite noisy, making it hard to relax. This was very disappointing and reduced my satisfaction rating by one star. I planned to relax in the lounge afterward, but since the closing time for both the large public bath and lounge was the same, I couldn't use the lounge after visiting the bath. It would be great if the large public bath could stay open a bit later (though this wouldn't be an issue if you check into the accommodation earlier). It would also be nice if separate dining arrangements could be made for inbound group guests in a different venue! Many accommodations have been renovated into Grand Mercure hotels recently, and I had hoped to try other Mercure locations if this one impressed me—but probably not next time... I understand that it's all-inclusive with a low price point, so it's somewhat expected.

  • 2.83
    こうまあ
    วันที่โพสต์: 24/4/2025

    Unfortunately,

    This time, I booked the Executive Floor because of the newly opened Premium Lounge. It was indeed less crowded and had a better view compared to the general lounge on the first floor, but the offerings were exactly the same as downstairs. If you're going to create an Executive Lounge, I think it would encourage repeat visits if it offered something different from the general lounge. The dinner buffet was disappointing as well; there was no live kitchen this time, and perhaps due to rising costs, its quality had significantly declined. For some reason, despite high rice prices, there were several rice dishes available while other dishes were fewer in number—this was quite disappointing. This was my third visit here, but there might not be a fourth one. It's unfortunate since this used to be one of my favorites.

  • 4.83
    よしひめ
    วันที่โพสต์: 24/4/2025

    Thank you very much for your kind support.

    Thank you so much for your hospitality the other day. Even before arriving at the Hotel, the bus driver was very kind, and all the staff were attentive. A special thanks to the tall staff member who showed great kindness during breakfast—I’m sorry I didn’t catch your name. After returning home, I went to the hospital and discovered that I had a fracture requiring surgery and hospitalization. Now, I am focusing on rehabilitation. This was my fifth stay at a Mercure property, and it felt like one of the most relaxing experiences. The lounge, restaurant, and bath were never crowded, and the view of Lake Hamana was truly calming. If I may suggest one thing—it would be nice to have a bit more variety in dishes offered. While unagi appeared in dinner chirashi sushi and shirasu at breakfast, it would be delightful if there were some hidden local specialties unique to Hamamatsu as well! Oh yes—there was cha soba too. Once I recover fully, I look forward to visiting again! Thank you very much for everything!

  • 2.83
    REMIX@レンカ
    วันที่โพสต์: 23/4/2025

    We believe improvements can make it even better.

    The accommodation was affordable, and the room was clean and comfortable. However, there were a few points that could be improved: 1. Check-in process: Guests were instructed to take a number ticket and wait to be called, but numbers were never announced. Despite only five people waiting, I wasn’t called even after 15 minutes. When I approached the ticket area, the screen simply displayed "Now Serving," with no announcements made. Guests who arrived later were checked in first, making the purpose of the number tickets unclear. Some guests appeared visibly upset about this issue; it would be better to address this promptly. 2. Lounge hours: The lounge being unavailable from 18:00 to 21:00 was inconvenient as I couldn’t use it during that time. 3. Public bath closing time: Closing at 23:00 felt too early and made me rush to use it. 4. Shop hours in the morning: The shop was closed in the morning. 5. Checkout delivery service is limited to cash-on-delivery only: Due to the shop being closed in the morning, delivery services at checkout were restricted to cash-on-delivery only through reception staff—this caused inconvenience as items couldn’t be prepaid or left for delivery easily. These points stood out during my stay; addressing them could significantly enhance guest satisfaction!

  • 5.00
    kuro-shiba
    วันที่โพสต์: 21/4/2025

    We look forward to welcoming you again next year.

    We celebrated our 30th work anniversary with a group of five colleagues. We carefully selected this Hotel as it is located midway between Tokyo and Osaka, offers all-inclusive services, and has spacious Rooms. The Hotel welcomes a diverse range of guests, creating a lively atmosphere for everyone regardless of age or nationality. We enjoyed access to the lounge on the 13th floor, where we admired the sunset over Lake Hamana during cocktail time. The buffet meals for both dinner and breakfast offered a variety of options, and we relaxed in the large public bath with an open-air bath. Overall, it was an incredibly satisfying experience. The Hotel staff provided attentive yet unobtrusive service, and even the shuttle bus driver was exceptionally kind and accommodating. Our group of five women promised to reunite here again next year as we headed home!

  • 3.17
    はままつ旅行
    วันที่โพสต์: 21/4/2025

    Is the review overrated?

    We chose this all-inclusive Hotel with high expectations based on the good reviews and visited as a family. The new facilities had a nice atmosphere, but overall, it was disappointing. The welcome drinks were limited in variety, and beer had a time restriction until the evening. The snack buffet included unhealthy-looking foreign gummies and candies. Dinner was not particularly delicious either. The best part was breakfast. The tuna yukhoe, whitebait, salmon, and mackerel were tasty. However, there was an unexpected wait of 40 groups ahead of us, taking 40 minutes to be seated for breakfast—something I’ve never experienced at a Hotel before. I believe the system needs improvement. For the same price range, there are many better Hotels available elsewhere. Honestly, it felt underwhelming. That said, the front desk staff were kind and provided excellent service!

  • 4.33
    ソプラニーノ
    วันที่โพสต์: 20/4/2025

    I stayed here during...

    I stayed here during a trip to clean up my family home. Although I was initially nervous about staying alone at a Resort Hotel, I was able to relax without any tension. The breakfast buffet venue was spacious, and the menu was extensive. There were thoughtful considerations for small children throughout the hotel, so next time I would like to bring my grandchildren along.

  • 5.00
    クルミッコ
    วันที่โพสต์: 15/4/2025

    A Trip with My Mother-in-Law

    This time, I traveled with my husband and my 93-year-old mother-in-law, making it a trip for the three of us. We also visited our ancestors' graves during the trip. On the day of arrival, it was pouring rain. When we checked into the Hotel to relax, we were pleasantly surprised with a room upgrade to a spacious Room where we could unwind comfortably. The meals were delicious, and the Onsen was very soothing. There was also a piano on the second floor that anyone could play freely; when I played some Disney songs, my mother-in-law said it was her first time hearing me play and that she enjoyed it. The next day brought clear skies, allowing us to visit the graves without any issues. I have one request: It would be helpful if there were hand towels available in the restaurant. They are essential for families with small children or elderly guests. When I asked staff for one, I could only receive one towel, which caused some inconvenience. Additionally, having a gift shop or souvenir store would add more enjoyment to future stays. Please consider these suggestions. Thank you very much for your hospitality; we had a wonderful stay and look forward to visiting again!

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  • 3.67
    さくら2025
    วันที่โพสต์: 6/4/2025

    Good Points:

    Good Points: - The buffet had a wide variety of options. The croissants at breakfast were very delicious. - As a Diamond member and possibly because it was my birthday, I received a souvenir gift. - The room was spacious and clean. - The Onsen temperature was just right. Disappointing Points: - There was no cleansing oil in the public bath area as mentioned on the official website. - Some guests were noisy in the hallway, and I could hear their voices and footsteps even while in bed. - The lounge mainly offered alcohol with almost no light snacks available, and it wasn’t open in the morning. It would be nice if coffee from the buffet could be taken back to the room instead. - A box for leaving used towels at the public bath would have been convenient. I had high expectations for an all-inclusive experience, so it was slightly disappointing, though understandable given that the price isn’t very high. I was satisfied with the staff’s service and hope this hotel continues to improve!

  • 4.67
    chiharmik
    วันที่โพสต์: 3/4/2025

    It was a comfortable stay.

    We stayed in a room with access to the Executive Lounge on the 13th floor as a family of four. The lounge had an excellent view, was not crowded, and we were able to enjoy drinks at our leisure, which was very satisfying. Although I was slightly concerned about the buffet based on other reviews, I found both the seasoning and selection of dishes to be quite good. One point for improvement would be that during lounge use from 3 PM, wine and beer were served in paper cups. I overheard other guests expressing disappointment about this as well. Since it is an Executive Lounge, providing wine glasses or beer glasses at minimum would enhance satisfaction (glasses were available after 9 PM). The Onsen was spacious and very clean. If we have another opportunity to visit Hamamatsu, we will definitely stay here again!

  • 3.33
    ヘザーT
    วันที่โพสต์: 3/4/2025

    The Room was spaciou...

    The Room was spacious with a great view, allowing for a relaxing stay. The lounge was very crowded, making it difficult to relax. The breakfast buffet had a wide variety of options and was very delicious. Personally, I don't think it's necessary to serve alcohol, such as wine, from 7 AM.

  • 1.33
    ツアラーkn
    วันที่โพสต์: 3/4/2025

    Not worth a repeat stay.

    As a large hotel, it is expected to accommodate a significant number of guests; however, the lack of sufficient facilities, service systems, and staff is undeniable. - Insufficient front desk staff during check-in leads to long waiting times (instructions are self-explanatory). - Only three elevators are available, causing long queues during meal times. - The onsen is too small and overcrowded, making it impossible to enjoy bathing. - The restaurant space is limited. - The lounge area is also cramped. - There are only two beer servers for the all-inclusive plan—one in the restaurant and one in the lounge—which is highly inconvenient. - Lounge access on check-in day starts at 3:00 PM only. - Alcohol options during lounge hours are limited to beer/sparkling wine/wine only. - Only one type of snack suitable for pairing with alcohol was observed in the lounge area. - Whiskey and shochu bottles provided during dinner were placed at just one station, resulting in constant waiting lines. - Dinner buffet consisted mainly of low-cost ingredients with an excessive amount of fried dishes reminiscent of kids' meals; there were no local specialties or signature dishes from the hotel worth noting. - Despite having two dinner seatings, overcrowding made it difficult to dine comfortably. - Children should be restricted from entering bar areas after 9:00 PM. - Lack of individual air conditioning controls was inconvenient. - Providing yukata instead of modern attire like samue feels outdated for today's hotels. - Refrigerator cooling performance was poor. - Staying on the 11th floor resulted in loud wind noise that disrupted sleep. Despite being rebranded as newly opened, both its outdated facilities and insufficient staffing make it feel completely overcapacity. For this reason alone—even without trying breakfast—I decided not to eat before checking out as I anticipated disappointment. I would not consider staying here again.

  • 4.33
    Nやすじろう
    วันที่โพสต์: 2/4/2025

    It was a busy period with many guests.

    Overall, it was good. However, the public bath felt dark and gloomy, and the maintenance of the entrance door was not ideal. The outdoor bath was not well-maintained. It would have been nice to have amenities like hairbrushes in the changing room. The guidance provided during check-in regarding staggered breakfast times due to a large number of guests was very helpful.

  • 3.83
    アベイル
    วันที่โพสต์: 25/3/2025

    Dirty dishes

    The trays and plates at breakfast were very dirty, making me concerned about whether they were properly cleaned. I had to wipe them with a paper napkin before use. Other than that, I was generally satisfied.

  • 1.83
    nabbdemoiiwa
    วันที่โพสต์: 24/3/2025

    The room is dirty. Old. I don't want to go again.

  • 3.50
    ややんちゃん
    วันที่โพสต์: 21/3/2025

    There are several disappointing aspects.

    What was good 1) Lounge service: After check-in, there is a space where you can take a break. Beer and wine are available. There is also coffee and soft drinks. By the way, the Room only has sencha tea bags. 2) Onsen: There are plenty of washing stations, so you can relax and enjoy it. The chilled amazake after the bath and the vinegar drink were also delicious. 3) The Room was a Standard Twin, and it felt very clean and comfortable. You can hear voices talking in the hallway, but you can’t hear noise from other rooms, which is nice. What was disappointing 1) There is no basket for carrying towels out of the Room. There isn’t even a plastic bag, so women were putting them in their own eco-bags. If you don’t have an eco-bag, are you supposed to carry things like underwear by hand? 2) Lack of amenities in the large public bath: There is no cleansing oil or facial wash. No tissues either. There is only one set of lotion, emulsion, and cotton swabs, so if multiple people want to use them, you have to wait your turn. I recommend bringing your own. 3) Dinner quality was low. No tempura or roast beef, and no beef shabu-shabu like I saw on YouTube. There were no mini hamburgers; instead there were mini pork cutlet burgers, which were tasty. Sashimi options were tuna, squid, and sweet shrimp. There was mini pressed sushi, but no nigiri sushi. Hamamatsu gyoza seemed popular— probably because there wasn’t much else that could be considered a main item. I understand menus change, but having a live kitchen that doesn’t cook anything is questionable. They only made Mont Blanc desserts. A Hotel buffet with neither tempura nor meat is something I’ve rarely seen elsewhere. It feels like too much of the budget goes into all-you-can-drink alcohol packages. I can’t drink alcohol, so I was really looking forward to the food. Breakfast also had no omelets, no salmon Benedict, and no Onsen eggs or fried eggs either— maybe because egg prices are rising? The seafood rice bowl station that should let you build your own bowl only had one item: chopped tuna yukhoe-style; the rest was whitebait and grated yam. They also didn’t have takeaway coffee cups for bringing coffee back to your Room, which I thought was standard. Sorry for being blunt, but it felt extremely stingy. This Grand Mercure Hotel just wasn’t for me.

  • 4.33
    scoco
    วันที่โพสต์: 20/3/2025

    It was comfortable.

    The staff were efficient and professional, which was very pleasant to see. It was also impressive to witness them kindly assisting someone who seemed unwell in the bath area, offering gentle words of comfort.

  • 3.00
    とらっと
    วันที่โพสต์: 20/3/2025

    Grand Mercure - Second Listing

    I stayed at Lake Biwa during New Year's and had a great experience, so this time I chose Lake Hamana. Just like at Lake Biwa, the front staff's attentiveness was excellent. This time, I only had breakfast, but it was satisfying just like at Lake Biwa! However, I was surprised by the waiting time. I made full use of the lounge! At Lake Biwa, there were only paper cups which felt a bit plain, but at Lake Hamana they provided glasses which was nice. As for the bath, I was looking forward to the carbonated spring but there were no bubbles at all and it was lukewarm—very disappointing. The sauna wasn’t hot either; it felt lukewarm... Was it due to timing or location? There were few foreign guests staying here which gave me some relief. There’s a piano on the second floor overlooking the lobby that anyone can play with freely; however, children were playing around on it and making noise—it almost gave me a headache. It would be better if this could be stopped or moved to a more soundproof area. Due to these issues with the environment and bath facilities being disappointing, I won’t be returning to Lake Hamana accommodations again! But I'll definitely visit accommodations at Lake Biwa again!

  • 4.33
    maymaychan
    วันที่โพสต์: 18/3/2025

    The front desk staff...

    The front desk staff provided very courteous guidance during check-in. It was inconvenient that there was no hairdryer in the Room.

  • 4.33
    ふーまさ
    วันที่โพสต์: 16/3/2025

    Couples' Trip

    The alcoholic drinks provided after check-in and meals were excellent! The buffet allowed for a relaxed dining experience, and the food was delicious and satisfying. The Onsen was also wonderful! It would be nice if the Onsen could be available until 12:00, and having a massage chair would be great. I truly appreciate being able to enjoy such an amazing experience at this price.

  • 3.67
    親孝行旅さん
    วันที่โพสต์: 16/3/2025

    The meals are delicious.

    The buffet for both dinner and breakfast was delicious and very satisfying. The all-you-can-drink option was also great. Regarding the Facility, the bed was comfortable, but the futon consisted of a thin mattress-like material with sheets, making it less comfortable to sleep on. The public bath had lukewarm water. Smokers mentioned that the smoking area was narrow.

  • 4.50
    マンモスちい
    วันที่โพสต์: 1/3/2025

    The outdoor hot spring was pleasantly hot!

    Traveled from Tokyo by Shinkansen Kodama. Although I spent on transportation, it was worth the trip. Many visitors were from Nagoya or Osaka, which is closer—lucky for them. The Hotel had great rooms and meals. However, as someone who came by Shinkansen, Maisaka Station had nothing to offer. While waiting for the Hotel Shuttle Service to arrive, the wind was strong, and those taking the bus were shivering while waiting for a train to Hamamatsu. Maisaka Station truly has nothing around it. Those who can drive directly to the Hotel are fortunate!

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  • 3.17
    Ritz7422
    วันที่โพสต์: 25/2/2025

    The HAMANAKO era was better.

    This was my first stay after the rebranding. As a long-established tourist Hotel, it is enormous, which inevitably leads to long lines at check-in. I chose a renovated twin Room for my stay. The previous Room I stayed in showed signs of aging, but the renovated Room was clean and pleasant. I was looking forward to the all-inclusive experience; however, both the lounge and dining areas were extremely crowded, making it difficult to enjoy meals in peace. That said, the food itself was delicious. The drinks included some unique cocktails—perhaps due to foreign influence—and unlimited wine, which was a nice touch. Dinner was buffet-style with two 90-minute seatings. When we arrived at our designated time slot, there was already a long line outside the restaurant. Even after entering and receiving our tickets, there were still crowds around the food stations. It took about 30 minutes just to get our first round of food and drinks and toast at our table! With only 60 minutes left afterward, while lines did shorten slightly near the end of service time, it felt rushed trying to grab more food or drinks while also attempting conversation with companions during dinner—it wasn’t very relaxing overall. I couldn’t help but reminisce about THE HAMANAKO days when we could enjoy French cuisine on an upper-floor restaurant overlooking night views—a much more serene dining experience. The bath facilities remain unchanged from before; both locker rooms and waiting areas are spacious enough—acceptable overall—but their age is noticeable as they haven’t been renovated. The gift shop operates on reduced hours depending on timing; its limited selection feels underwhelming for such a large-scale Hotel. Breakfast came as no surprise after last night’s dinner chaos—it too had some crowding issues but nothing shocking by then! The variety offered during breakfast made up for this somewhat though—the dishes provided were tasty overall. In summary: signs of cost-cutting measures are evident throughout various aspects here—it doesn’t quite live up anymore under "Grand" branding expectations associated typically w/ premium Hotels nowadays unfortunately despite staff efforts doing best accommodating guests attentively nonetheless disappointing visit ultimately personally speaking

  • 3.67
    じんたんさん63
    วันที่โพสต์: 22/2/2025

    A Hotel with both excellent and poor aspects.

    Due to the room heating not working, we were upgraded to a much better room. We appreciate the prompt response. The large public bath features a relatively spacious sauna room for a Hotel, with a temperature of 92°C, as well as a rinsing area, cold water bath, and reclining bath in the outdoor Onsen area—satisfying for sauna enthusiasts. At check-in at 3 PM, there were only two staff members at the front desk initially, which resulted in slightly longer waiting times. Although it later became a three-person operation, with about 30 people in line at one point, earlier reinforcement would have been appreciated. Meals included breakfast and dinner buffets with alcohol included in the price. Local Shizuoka specialties were highlighted during meals. It would be great if they could improve the quality of tuna sashimi—even just one piece per person would suffice! I did not try breakfast so I cannot comment on that. As someone who loves saunas and Onsen, this is definitely a Hotel I’d consider revisiting. The cost was ¥14,500 per person for two people including two meals and unlimited alcohol.

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