รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Yatsugatake Resort & Spa

Our group of 13 had a great time!

Our group of four families (seven people) stayed for two nights and three days and fully enjoyed it. The Facility looked impressive in the photos, and it truly was. The all-weather play area was perfect for children up to the lower elementary grades. When they got a little tired, they could read books or do small puzzles in a tatami Room, and there was even a train-themed Room that train lovers will adore—so even babies from 0 years old can play safely. The meals were also very varied, and although we stayed for two nights and three days, we managed to enjoy them without getting bored. The only disappointing point was the Shuttle Service bus from the Hotel to the station. The schedule felt very tight, so we worried about what would happen if we couldn’t make it onto the first bus. (It seems you can still make it with the second one, but even so, there’s too little buffer.) Also, despite lining up properly, some guests took seats while others were still checking luggage in—very poor manners. There were no Hotel staff guiding things either; the driver alone was loading luggage and directing passengers. I felt it would be better to have Hotel staff help at least during boarding until departure time. Other than that, all of the staff worked hard with constant smiles, which left us with a great impression. Thank you very much for your hospitality—we would love to visit again.