รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Sapporo Odori Park

(ฮอกไกโด/เมืองซัปโปโร) [ทั้งหมด 294 ห้อง]
คะแนนรวม
4.07
(238)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.97
  • สิ่งอำนวยความสะดวก
    4.03
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.41
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.66
  • ความพึงพอใจ
    4.24
  • 3.40
    しげちゃんとゆうちゃん
    วันที่โพสต์: 28/10/2026

    The hotel felt a bit dated, but it was nice.

    I stayed for three nights on a business trip. My wife came along to sightsee while I worked. I had enjoyed a previous stay at the Mercure in Susukino, so I chose a hotel in the same group this time. The rate was very low, which made me a little apprehensive before arrival... I took the subway to Nishi 11-chome Station and used Google Maps to find the hotel. However, I couldn't see the hotel name on either the building or the entrance. Perhaps it was there, but I never found it during my stay. I wondered if I was in the right place, but once the doors opened and I stepped inside, I saw the hotel name on the carpet, confirmed I had the right place, and checked in. My room was on the 16th floor and felt more spacious than expected. The corners of the table and chest of drawers were peeling slightly, presumably from age, so the furniture seemed well worn. However, the room itself appeared to be thoroughly cleaned. The TV was on the chest of drawers, lower than in any other hotel I had stayed at, but that wasn't a problem. Tea was the only drink provided in the room. Given the Mercure brand, I would have appreciated some drip coffee as well. I like taking a long, relaxing bath, but the bathtub also looked quite old, which made me hesitant to soak in it. I ended up just using the shower. After returning from work and having dinner, I went to the lounge I had heard about. No one at the entrance checked whether I was a guest or asked for my room number, which made me wonder if anyone could walk in. It was lovely to have a drink after dinner, but the lack of checks worried me a little. Overall, the hotel isn't far from the subway station, and even the TV Tower is within walking distance, so I found the location convenient. Although the building and furnishings show their age, everything seemed well cleaned. Access to the lounge was another plus, and at the rate I paid, I would happily stay here again.

  • 4.60
    ポルシェ964
    วันที่โพสต์: 19/10/2026

    Reliable Comfort

    I always stay here when visiting Sapporo. The rooms are spacious, well laid out, and very comfortable. Having access to the lounge is also a great perk, and being able to enjoy Sapporo Classic beer is the best. Another big plus is the locker room, which lets you store your luggage even after check-in and after check-out. I look forward to staying again next time.

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  • 3.80
    @クー
    วันที่โพสต์: 15/10/2026

    We’d like you to make the most of it.

    The facilities are large, impressive, and well maintained, but I think it would be better with more creative touches to make the stay more enjoyable and engaging. It was also disappointing that there was little information provided about the property or nearby sightseeing.

  • 1.50
    yasuraka
    วันที่โพสต์: 15/10/2026

    What a shame!

    Disappointing! There is a huge gap between staff who work hard to provide good service and those who lack motivation—staff training and supervision are insufficient.

  • 5.00
    大福家族
    วันที่โพสต์: 7/10/2026

    Everything is wonderful!

    We booked the kids-stay-free plan. The Sapporo Classic draft beer in the lovely lounge was delicious, and the stylish snacks were a great touch. Breakfast was outstanding as well, with a wide variety of options—everything from seafood bowls to rice burgers and ramen was excellent! We’ve stayed at two other Grand Mercure properties, but this lounge was personally my favorite. The room was very clean, with a separate bath and toilet and a great view. Near the front desk there was also a free corner where you can make your own pendant, which kept both kids and adults excited the whole time. The value for money was unbelievable for what we paid. When we visit Sapporo again, we will definitely stay here again.

  • 4.20
    dontaka
    วันที่โพสต์: 17/8/2026

    My wife and I stayed...

    My wife and I stayed here together. The Room was spacious and clean, and we were able to relax comfortably. Even after walking around sightseeing all day, we could unwind properly in the calm atmosphere, and we were very satisfied. What especially stood out was the complimentary lounge available to guests. Not only could we enjoy free draft Sapporo beer, but there were also light snacks provided—it was so well stocked that we couldn’t believe it was free. It really felt like Sapporo and greatly enhanced our stay. It was also very convenient that there was a place to store luggage such as suitcases. We could sightsee hands-free even after checkout, so we were able to enjoy the city of Sapporo right up until it was time to leave. On the other hand, the only disappointing point was the showerhead. The water pressure in normal mode was too low and a bit difficult to use, but when switched to massage mode it became too strong, so there wasn’t a comfortable setting in between. If it were up to me, I would replace the showerhead without hesitation. For example, switching to something like the “SANEI Ultra Fine Bubble Shower Head mitos,” which can be purchased for around 10,000 yen, might significantly improve guest satisfaction. That said, aside from the shower everything else exceeded expectations. The complimentary lounge and luggage storage are thoughtful services that guests truly appreciate. My wife and I had a very comfortable stay, and it was also an excellent base for exploring Sapporo. I hope the showerhead will be improved, but even so, I would like to stay here again next time I visit Sapporo.

  • 4.17
    奈於みんず
    วันที่โพสต์: 12/8/2026

    Breakfast and milk were delicious.

  • 3.33
    モコモコ16
    วันที่โพสต์: 1/8/2026

    Family Trip

    I planned a family trip because I wanted to visit Hokkaido in summer. The Hotel was conveniently located near the Sapporo Summer Beer Festival venue. The Room was disappointing: the toilet flush was weak and made me uneasy, and once flushed, the tank didn’t refill quickly. The washroom light flickered and seemed like it might go out. However, there were two welcome drink sessions, which was a nice touch. When we went to the evening session, they opened up the dining lounge where we could enjoy soft drinks and beer from self-serve taps in a glass, which was great. There were also snacks like popcorn, chocolate, and other snack foods, and everyone looked relaxed and happy as they enjoyed their drinks. We had already been out drinking, but because of the pleasant atmosphere we had just one glass of Sapporo beer—it was delicious.

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  • 4.67
    JUNJIN
    วันที่โพสต์: 1/7/2026

    A Convenient Hotel

    The airport limousine bus terminates at the Hotel, so check-in was smooth. The Room was spacious and the bed was comfortable. Breakfast included Sapporo specialties like soup curry, and I was happy to enjoy local cuisine. The salmon Eggs Benedict in particular was outstanding. The Ainu pendant-making event was also fun. It’s within walking distance of Sapporo Station, and the subway station is nearby as well, making it very convenient. The front desk staff were very kind and gave sightseeing advice, so I had a very pleasant stay.

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  • 4.00
    ふんふん
    วันที่โพสต์: 13/6/2026

    I slept well.

    This was my first time staying at Mercure. The pillow fit perfectly, and I slept very well. I was also very satisfied with the all-inclusive drinks and snacks, which were plentiful and well stocked.

  • 4.00
    ヨシユキさん
    วันที่โพสต์: 31/5/2026

    The lounge was well-equipped and nice, but it was too crowded.\nThe parking lot was spacious, which was great.

  • 2.80
    えりくろろ
    วันที่โพสต์: 29/5/2026

    The staff were very ...

    The staff were very friendly and helpful, which was great, but the bathroom smelled bad. The shower curtain was yellowed and had an odor as well. Also, the shower water pressure was far too weak. The toilet also didn’t flush well. Other than that, I was satisfied. Thank you!

  • 5.00
    見習いI
    วันที่โพสต์: 24/5/2026

    We had a relaxing stay.

    The free lounge was great. When I wanted to have a little alcohol or a drink after getting back to my Room, it was really nice to be able to enjoy drinks without leaving the Hotel. Since I was traveling solo this time, it was perfect for a quick drink. They also have snacks. Instead of mineral water in each Room, there were water dispensers on each floor, which was convenient because I could adjust how much I drank. There is a paid service where you can leave your luggage at the airport and have it delivered to the Hotel, so you can go sightseeing straight from the airport, which is another great point. I’d like to stay at this Hotel again.

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  • 4.60
    とも-ママ
    วันที่โพสต์: 20/5/2026

    This was my first st...

    This was my first stay at Grand Mercure, and the Facility was clean, making my solo stay very comfortable. I used the lounge after dinner, and even late at night I was able to relax and enjoy a drink on my own. It was a shame that due to a flight delay I couldn’t use the lounge during the daytime.

  • 2.40
    うさぎさん!!!
    วันที่โพสต์: 18/5/2026

    The toilet was dirty.

    I stayed for 2 nights and 3 days. The Room was clean, but there was blood that looked like menstrual blood on the toilet lid. There is a risk of infection, and I chose this kind of Hotel to avoid issues like this, so I was very disappointed. The staff did clean it, but the Hotel staff only offered a brief apology, which left me feeling uncomfortable. I hope this will be improved in the future.

  • 4.20
    いぶeve
    วันที่โพสต์: 16/5/2026

    We had a very satisfying stay.

    I stayed for three nights for a trip. The Room feels a bit dated, but it was well cleaned and felt very fresh and tidy. It also has a spacious layout with plenty of room, making it very comfortable. The Room amenities felt old-fashioned, but that simplicity meant there was nothing unnecessary, and honestly it was easier to use than the latest equipment. Having access to the lounge was also great. Although the opening hours were limited, I could use it when I returned from going out and before going to bed, and relax with a beer. I really appreciated being able to casually enjoy Sapporo Classic. The subway station is nearby as well, so the location was convenient. Overall, I was very satisfied and would like to stay again next time.

  • 4.60
    Yoshiyoshi1026
    วันที่โพสต์: 15/5/2026

    The lounge service is excellent.

    I have stayed here several times since it was the Loiton. Since April of the year before last, it has become part of the Mercure group and lounge access has been offered to all guests. There is a wide selection of drinks, and the snacks are also good. I’m not sure how long this service will continue, but it feels very generous.

  • 4.00
    ぷらら10
    วันที่โพสต์: 13/5/2026

    Check-in Counter

    We were able to check in and check out very smoothly.

  • 3.67
    ペコ&ポコ
    วันที่โพสต์: 8/5/2026

    A Hotel you’ll want to stay at again soon

    Walking down the hallway in the morning on the way to breakfast, the lovely music and inviting aromas lift your spirits. The meal selection is unique and perfectly suited to my taste.

  • 4.20
    miguel3
    วันที่โพสต์: 7/5/2026

    A major highlight is the lounge access available to all guests!

    The lounge time held in the evening and at night is highly satisfying. The Hotel staff are kind and helpful. The Hotel location is also convenient.

  • 5.00
    kmmmmm
    วันที่โพสต์: 3/5/2026

    In the end, this kind of Hotel is the best.

    This is my second stay at this Hotel. I’ve stayed at various Hotels in Sapporo several times, and this one has always been a place where I can feel at ease. The basics—cleanliness, service, and comfort—are consistently well maintained, so I can enjoy a pleasant stay throughout. In particular, the lounge is a great space, and the drinks taste especially good there. It may not be flashy, but it’s a Hotel with strong overall quality. I will definitely stay again.

  • 4.17
    masasan2015
    วันที่โพสต์: 27/4/2026

    It was comfortable.

    It seems the Royton Hotel has changed to the Grand Mercure. The building and Facilities are the same as they were at Royton, so I have no particular complaints. It is a bit old, but it is well maintained. Since it became part of France’s ACCOR Group, I feel that operations and dining have changed slightly. For breakfast, adding more Hokkaido-style ingredients to the buffet would likely be appreciated by Japanese guests (there was soup curry). Understandably in this day and age, it feels like they prioritize inbound travelers.

  • 5.00
    めるめるめるもちゃん
    วันที่โพสต์: 24/4/2026

    The lounge service is exceptionally good.

    I only knew this Hotel from its former Royton Sapporo days, so this was my first stay since it became Mercure. I expected it might feel a bit dated, but from the entrance to the front desk and the carpeted corridors on each floor, it felt upscale with high ceilings—an Accommodation that exceeded its price. The most impressive part was the lounge service: very substantial. From 15:00–19:00 and 21:00–23:00, they offered champagne, wine, three kinds of beer, and a wide variety of snacks and sweets, including fresh chocolate. It’s amazing that this is available to all guests! The Room was spacious at 30 m² and very clean, and both the bed and pillows were comfortable. Overall, the value for money was outstanding.

  • 2.20
    9300jun
    วันที่โพสต์: 17/4/2026

    Forgotten Card

    I left my key card in the Room and stepped out, so I called the front desk. They said I should come to the front desk, as if they were doing me a favor, but a male staff member came instead. Even when I apologized, he said nothing. Would it have hurt to at least say “Good morning”? It was disappointing because the other staff were pleasant. At other Hotels, they normally come without making an issue of it.

  • 4.00
    chamazu
    วันที่โพสต์: 7/4/2026

    A Hotel with Excellent Hospitality

    The lounge is the standout feature here. After returning from sightseeing, being able to enjoy beer, wine, and sparkling wine from midday—along with some light snacks—is simply fantastic. In the evening, they even offer pre-poured sparkling wine in glasses, which makes it feel like a small party. There’s also a great variety of Japanese-style sweets, and it’s nice to have dessert after dinner while enjoying a drink. The staff work efficiently as well—glasses are never left sitting on tables—so the atmosphere feels very pleasant. This lounge service is so satisfying that I truly hope they continue it. Also, when I asked via the Room phone about where to catch the limousine bus to the airport, I was surprised that someone came all the way to my Room with an information sheet and explained it in person. Their hospitality is truly excellent. When I visit Sapporo again, I will definitely stay here. It became a wonderful memory.

  • 4.60
    saga01
    วันที่โพสต์: 1/4/2026

    A highly comfortable Hotel

    Although it’s old, it offers a spacious, luxurious atmosphere like an overseas Hotel built during Japan’s bubble era. You can hardly hear any noise from the neighboring rooms, making it very comfortable. There is lounge service here, but since all guests can use it, it gets quite crowded. Still, with draft beer and other alcoholic drinks available all you can drink, it’s worth it.

  • 4.50
    冬穂
    วันที่โพสต์: 26/3/2026

    A Highly Satisfying Breakfast Buffet

    This Hotel offered a very comfortable Room and excellent hospitality. When I emailed to correct and check my Reservation details, I received a prompt reply, which was very reassuring. Even late at night after check-in, when my companion asked about transportation for the next day, the staff kindly provided helpful guidance. The buffet in the bright, open atrium venue had a wide variety of options. The staff who prepared dishes in front of us were also very pleasant, which made the food feel even more delicious. Since we didn’t have time for sightseeing, both my friend and I were especially satisfied that many dishes featured ingredients from Hokkaido. It made us feel happy from the morning and became a wonderful memory. The only disappointment was that the toilet flush sometimes became weak depending on timing (perhaps when showers were being used in other Rooms?), but I would definitely like to stay at this Hotel again when visiting Sapporo!

  • 3.50
    パルハ
    วันที่โพสต์: 22/3/2026

    Clean and comfortable—how you spend your time is up to you.

    The interior truly reflects the Mercure brand—an elegant, calming space with tasteful furnishings. Lounge access is also a great perk. Unfortunately, the limited-time cocktail sold out just 12 minutes after opening, which was disappointing. Other drinks during cocktail time were satisfying, but the food presentation was only snacks, so it felt a bit lacking. Breakfast was delicious across the board, so I recommend getting up early to enjoy it. The location is convenient and close to the station. If you are traveling with infants or toddlers, please be mindful of the bed height. The Simmons mattress was very comfortable.

  • 3.33
    シナモンアップルパイ
    วันที่โพสต์: 21/3/2026

    The Room was spacious.

    The Room was spacious and easy to use. The bathroom had a strange smell, possibly from the drain. The amenities were minimal, but I usually use my own, so it wasn’t an issue. The lounge can’t really be compared to a club floor. It may be good for those who drink alcohol, but if you only want tea, it would have been better to have it in the Room. When I tried to take a taxi in the evening, none were available. When I asked the front desk, “Are there no taxis at this time?” they said, “We’ll call one.” However, before the taxi they called arrived, three taxis came by. I appreciate their thoughtfulness, but it might have been helpful if they had mentioned that one might come if I waited a little. In any case, thank you for your help.

  • 3.67
    @ふにふに
    วันที่โพสต์: 20/3/2026

    The breakfast buffet was excellent.

    The guest rooms and lobby felt a bit dated and had a distinctive odor, so I wished they had used something like aromatherapy. However, the rooms were thoroughly cleaned and I didn’t feel uncomfortable. More importantly, I was very satisfied with the lounge available at night, which offered unlimited drinks including alcohol and a great selection of small desserts, as well as the luxurious breakfast buffet. There were plenty of Hokkaido specialties such as fresh seafood, zangi burgers, and pancakes made right in front of you, and I left completely full. The Hotel staff were friendly and their smiles were wonderful. I also got to make a traditional craft pendant for free, which became a great travel memory. Since it’s a bit far from Sapporo Station, taking a taxi is recommended. I’d love to stay again if I have the chance.

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