รีวิวและความประทับใจจากผู้เข้าพักที่ Atami Izu-san Karaku (ORIX Hotels & Resorts)

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Atami・Izusan Karyaku. We are delighted to hear that you were satisfied with the view from your room and the relaxing time spent on the terrace. However, we sincerely apologize for the inconvenience caused regarding the amenities provided. We are truly sorry that our guidance about razors was insufficient and caused trouble even during your plans the following day. We take your comment—that we should clearly note in advance that guests need to bring their own—very seriously, and we will promptly review and improve how we communicate this information. We also regret that we were unable to provide a dinner experience that met your expectations. Going forward, our entire culinary and service team will work even harder to improve both quality and guest satisfaction. Once again, please accept our sincere apologies for not being able to provide the level of hospitality you had hoped for. Should you have an opportunity to visit us again, we will do our utmost to ensure a truly satisfying stay next time. Thank you very much for taking the time to share your valuable feedback.