รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Yokohama

(จังหวัดคานากาว่า/เมืองโยโกฮามะ) [ทั้งหมด 339 ห้อง]
คะแนนรวม
4.56
ยอดเยี่ยม (446)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.69
  • สิ่งอำนวยความสะดวก
    4.63
  • การบริการลูกค้า
    4.51
  • อาหาร
    4.51
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.50
  • ความพึงพอใจ
    4.52
  • 4.83
    あ＆り

    It was my first time using this service.

    This was my first stay. Thank you for preparing a higher-floor Room than the one I reserved. The Room was spacious enough, and the amenities were well stocked. The bath salts in particular were excellent. For dinner, I ordered in-room dining; it was great to be able to check the menu on the TV screen, but it would have been even better if there had been clear information on how to place an order (such as a contact number). The phone menu was also a bit hard to understand (and with my presbyopia...), so I felt slightly confused at first. However, the night view from the Room was beautiful, so dinner ended up being very satisfying. Because of the location next to K-Arena, there was an event on the day I stayed, and I was a little surprised to see many people sitting around outside the Hotel. At breakfast, I was also seated by the window, but since event staff and setup work were in view, I felt that a seat away from the window would have been more relaxing.

  • 4.83
    k-waiwai

    Relaxing time

    This time, we were able to use the club floor. The timing of our Reservation was perfect, and we stayed at a very reasonable price. My friend who came with me was also very satisfied. Even after check-out, the staff kindly offered to let us spend time on the floor, so we didn’t have to rush after checking out. I would definitely like to stay again.<br> Thank you very much to all the staff for your kind and attentive service.

  • 5.00
    水戸黄門へいさん

    Minato Mirai Stay

    I have stayed at all the city hotels in Minato Mirai, and this one is the best in terms of access by car and Room amenities. The lounge-access Plan also offers great value for the price, and I think the breakfast selection is excellent. The staff service was also very good—just what you would expect from Hilton. I would like to stay here again.

  • 4.83
    nyaowanko

    A luxurious space

    I stayed here to attend a concert at K-Arena Yokohama. Since I booked a Room with lounge access, I was able to relax until the concert started. Having access to the Music Terrace where K-Arena Yokohama is located via the guest-only priority walkway was very convenient. The Room was very clean and spacious, and I had a wonderful stay; I was also happy that the drinks in the refrigerator were complimentary. I would like to stay here again, whether or not there is a concert at K-Arena.

  • 4.00
    宿泊者のひとりごと

    The location and breakfast were great, which made the final incident all the more disappointing.

    I stayed here to attend a live event. The location was excellent, and the Room was comfortable. The breakfast buffet was delicious, and I also enjoyed the omelet made right in front of me. However, near the end of breakfast, I left my seat to get more food after placing an “In Use” sign on the table. When I returned, the table had been cleared and even my belongings had been moved. My bag contained my room key, so I panicked, thinking it might have been lost. I reported what happened to the Hotel afterward, but it was disappointing that there was no initial coordination between departments and that I did not receive an adequate response at first. When I contacted the Hotel again later, they acknowledged human error and a lack of communication and provided a careful explanation of the cause and measures to prevent recurrence. In the end, they also refunded my breakfast fee, for which I am grateful for their sincere handling through to the end. The Hotel itself has a great location and tasty breakfast, which made this incident all the more disappointing. I hope they will become a Hotel where even guests dining alone can enjoy the breakfast buffet with peace of mind.

  • 4.17
    長崎次郎

    We stayed in two Roo...

    We stayed in two Rooms with my daughter’s and son’s families, including our grandchildren. Everyone was impressed by how clean the Rooms were and by the wide variety of amenities. We truly enjoyed the breakfast buffet. Since we wanted to leave the Hotel at 9:00, we got up early and went to the breakfast venue at 7:00. Thanks to that, there was no waiting time, and we were able to fully enjoy a wonderful breakfast.

  • 4.67
    ゆんゆんころ

    Beautiful

    It was still new and clean, with a great view, and very comfortable.

  • 5.00
    ときのさくら

    Sophisticated Guest Rooms and an Exclusive Lounge

    We stayed in a Premium Executive King on a high floor (39 m²). The spacious Room and high-quality, comfortable bedding made our stay in the guest Room exceptionally relaxing and pleasant. In addition, at the exclusive Executive Lounge on the 5th floor, we were able to unwind calmly during every service period—breakfast, tea time, and cocktail time—which left us feeling refreshed. Thank you for a wonderful stay.

  • 3.67
    mmai12

    Satisfied with the Facility and service; hoping for improvements to the lounge service.

    I was satisfied with the Facility and the staff’s service, and I was able to spend my time comfortably. However, when checking out at the executive lounge, I mentioned that I wanted to visit a museum exhibition currently being held. Since it was recommended to me, I headed there right away—only to find that it was closed that day. I had assumed the Hotel would naturally be familiar with its location and nearby attractions, so it was very disappointing not to have been informed in advance. Also, regarding the food in the executive lounge, I felt that both the variety and overall selection were somewhat lacking. As I stayed specifically looking forward to using the lounge, I think my satisfaction would have been higher if it had been more substantial. Because I had a positive impression of both the Facility and the service, I feel this would be an even more pleasant Hotel to stay at if these points were improved.

  • 4.83
    さとなおし

    A Sense of Superiority

    I stayed at Hilton Yokohama for a concert at K-Arena, and the access was unbeatable. In the middle of the huge crowds, it was such a relief not to have to travel home, and when I arrived smoothly at the Hilton entrance, I honestly felt almost guilty about how privileged it felt. The view from my high-floor Room was wonderful, the Room was very clean, and the shower had excellent water pressure. I really appreciated being upgraded and being able to enjoy the high-floor view, but it was a little disappointing that my Room changed from a twin to a double. The buckwheat galette and egg sandwich at the breakfast buffet were very delicious.

  • 3.67
    つばさは

    The Facility is clean and comfortable.

    I stayed at Hilton Yokohama this time. As it was a quiet day, I was offered an upgrade from a 39 m² Room to a higher-grade 46 m² Room for an additional JPY 2,400. It was more than spacious enough for one person and very comfortable. Since the Hotel opened in 2023, the Facilities—including the guest Rooms and plumbing—are all very new and spotless. The vanity area and shower room feel luxurious, and the bathroom has glass walls that create an open, airy atmosphere. Everything was clean down to the smallest details, making for a very pleasant stay. Because it was extremely hot during my visit, I skipped going out to eat and ordered unaju (grilled eel over rice) via room service for dinner. Being able to enjoy it slowly in my Room felt like a special kind of luxury unique to a Hotel stay. Breakfast was a buffet with Japanese, Western, and Chinese options and plenty of variety. At the live kitchen, they prepare omelets fresh to order. There were also salads and fruit; ham and salmon; grilled fish; bread; French toast; pancakes; and more—everything I tried was delicious. There is a Lawson convenience store on the first floor of the Hotel, so it’s easy to pick up small essentials. K-Arena Yokohama is right next door as well, making it very convenient for concerts or events. There’s also an OK Supermarket within walking distance, which was handy for buying drinks or souvenirs. This trip was meant as a relaxing stay spent mostly in my Room, but thanks to the comfort of such a new Hotel, its well-equipped Facilities, and great food, it turned into two very satisfying days. I’d love to stay again if I have another chance.

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  • 5.00
    ak!ko

    We had a very comfortable stay.

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  • 4.67
    blue sunshine

    Last-minute stay for a live concert

    I’ve stayed at Hilton properties in various locations, and overall Hilton Yokohama was the best. All of the staff were kind and attentive, and the building and Room facilities were clean. The amenities and supplies also included everything I needed in the Room. This time I decided to go from Kansai on short notice after winning tickets to a live show at K-Arena right before the event, and since it was next door to the venue, staying here was absolutely the right choice. I’d like to apply for another live show in Yokohama next time just so I can stay at Hilton Yokohama again. As mentioned in other Review(s), taking time for check-in and check-out seems unavoidable during event days. However, when I ordered room service, I was asked about allergies. Although I don’t have any allergies, I told them about an ingredient I dislike, but that ingredient was placed on top of my dish. The food itself tasted excellent, but its smell transferred to the dish, which left me disappointed. Since I had heard room service was very busy, I didn’t contact anyone at the time; however, some guests may have allergies as well, so I would appreciate it if extra care could be taken. If I win tickets again, I will definitely stay here.

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  • 4.83
    あべのべあー

    We’re glad you had a safe and pleasant stay—it was a very nice Hotel.

    The Hotel was excellent, although it was busy with guests attending a live concert and visiting the Anpanman Museum. It was very helpful that we were able to park even though we arrived in the morning to avoid the typhoon’s impact. When we requested check-in around 2:00 p.m., they kindly accommodated us, and we were able to pick up our key card after 3:00 p.m. without waiting in line. We would like to stay again if we have the opportunity.

  • 5.00
    novem1120

    Yokohama in the Night Mist

    This was my first stay. I drove, and the parking lot is on the first floor, which makes it very convenient. The Hotel still feels quite new, giving a luxurious and clean impression. The staff’s hospitality was also extremely pleasant. Of course, the Room cleaning was flawless. I also ordered room service using IKYU benefits, and it was delicious as well. My Room was on a mid-level floor on the south side, so it wasn’t quite a full panoramic bay view; if you prioritize the view, choosing a north-side Room may be better. It happened to be a day when there was a major artist’s concert in the hall next door, but after 9:00 p.m. there were fewer people around. When I stepped out briefly at night, the view from around the second-floor entrance toward Bay Quarter felt like a scene from a movie—combined with light rain and misty air, it looked very stylish and distinctly Yokohama. I was highly satisfied and would stay again.

  • 3.50
    めぐりんーぱくぱく

    Perfect for visiting the Anpanman Museum!

    We chose the nearest Hilton to visit the Anpanman Museum. Overall, our stay was comfortable and enjoyable, but since it was also our grandchild’s birthday, we tried to contact the Hotel about small details such as a restaurant Reservation, and we could not get through at all. We called again and again at different dates and times, but each time an announcement said the lines were busy and then the call abruptly disconnected—I can’t count how many times we redialed. It made us wonder what is going on as a Hotel. At checkout, there was no itemized statement or receipt for the final additional charges; I have never experienced that even at a Business Hotel, so I was surprised. It felt like a Hotel that exists only for the Anpanman Museum or K-Arena.

  • 5.00
    すずしろちゃん

    I stayed for one night to attend a live concert.

    It still feels new, and it was clean, so we felt comfortable staying here. There is also an Anpanman Museum nearby, making it perfect for children, so we stayed as three generations. Since we had a toddler with us, we really appreciate your consideration regarding the Room. After the LIVE show, we also used the BAR to enjoy the afterglow. It was crowded, but the staff were so quick and attentive! The DJ played wonderful music connected to the LIVE show, which made it a very memorable experience. Thank you very much.

  • 5.00
    @13

    The atmosphere and service were both excellent.

  • 5.00
    ROM11

    Thank you very much.

    The Hotel was very clean and well maintained, and I had a very comfortable stay. The breakfast buffet was also delicious. All of the staff were very kind. It’s a Hotel I would like to stay at again. Thank you very much.

  • 4.60
    Tomo39

    We had a wonderful stay.

    During this trip back to Japan, we stayed a total of 12 nights. Our previous stay at the Hyatt Yokohama during our return two years ago was very disappointing (a promised complimentary upgrade agreed at the time of Reservation was suddenly withdrawn, a mysterious gold folding screen with an unclear “fine if damaged,” and constant ambulance and fire-engine sirens day and night from the fire station across the road, etc.), so I wasn’t enthusiastic about staying at the Hilton Yokohama, which is owned by the same owner. However, due to my wife’s strong preference, we made a Reservation anyway. As described below, our stay at the Hilton Yokohama turned out to be excellent. We requested a high-floor Room when making our Reservation, and you arranged a Room on the 20th floor with a wonderful view. The windows were well soundproofed, and unlike our experience at the Hyatt, we were never woken up by outside noise during sleep. When we mentioned concerns about the bathroom fixtures on the first and second days, your team responded quickly both times. In addition, an English letter explaining what had been done was left in our Room each day—an impressive example of thoughtful Hotel management in responding to guest requests. The location is also nearly ideal for us: within walking distance of Yokohama Station and Minato Mirai, and best of all, only about a five-minute walk to OK Supermarket. If I had to mention any negatives: the hair dryer felt quite cheap (I’ll omit the brand name) and didn’t match the Hotel’s standard; and neither my wife nor I liked the scent of the shampoo/body wash—it reminded us of old-fashioned cologne. It was interesting in contrast that Hotel Mets Makuhari (where we stayed briefly during this trip for visiting family graves) had a Dyson hair dryer (and even a ReFa shower head). We also appreciated how front-desk staff maintained just the right level of attentiveness—present when needed without being intrusive. For anyone staying long-term in Yokohama—and depending on Reservation timing—the Hilton Yokohama offers excellent value for money. We would definitely like to stay again on our next trip back to Japan.

  • 5.00
    ヘチ

    Although I ended up ...

    Although I ended up checking in late at night on short notice, thank you for the wonderful Room. It was very comfortable. The Room was lovely, the food was delicious, and Hilton is my favorite in Yokohama. Next time, I’d like to stay again and take my time.

  • 5.00
    kmojisan

    We had a comfortable stay.

    The building was very clean, the front desk was bright and welcoming, and all the staff were extremely kind and courteous. The in-Room amenities were high quality, and I had a very comfortable stay. I would definitely like to visit again. Thank you very much.

  • 4.67
    sukarett

    We had a luxurious stay.

    At reception, I was offered a Room upgrade and was moved to a very luxurious Room, which made for an indulgent stay. The staff were also very courteous (when the rubber on my shoe sole came off and I was in trouble, they even brought glue to my Room to help… it didn’t end up sticking and I replaced the shoes anyway). Breakfast was different from what I’m used to at other Hotels so I was a bit confused at first, but there was a wide variety and I could enjoy my meal at a relaxed pace. However, perhaps because of nearby construction, the entrance was hard to find; check-in took some time as the front desk seemed inexperienced; and the map for directions was difficult to understand. For those reasons I deducted one star, but overall—including the hiccups—it was a good experience.

  • 3.20
    1人旅行

    It was my first stay...

    It was my first stay in a while. Thank you for upgrading our Room; it was calm, very quiet, and comfortable. Overall, it was very good. However, each time I stay, I often get the impression that many of the staff are part-time workers, and in the end I only use this place about once or twice a year. If I have another opportunity, I would like to stay again.

  • 5.00
    まいさきのん

    It was very comfortable.

    I’m a local, but I stayed for one night because I wanted to try the breakfast. Since it’s new, the Hotel was spotless, and the Room was spacious and clean. However, I was surprised that the USB port was USB-C. I only had a USB-A cable, so it was inconvenient (it worked out since it was just one night). It made me realize it’s essential to bring an AC adapter plug just in case. The breakfast was very delicious, with lots of items that made me think “I want to eat that!”—it was exciting. All of the staff were pleasant as well, making this a comfortable Hotel to stay in.

  • 4.00
    サンド卵

    There is an odor in the bathroom.

    I’ve stayed here several times. The fragrance in the entrance always lifts my mood! However, this time my Room had a combined bathroom and toilet, and I noticed an unpleasant sewage-like odor. I hadn’t experienced this before, so I’m not sure if it was just that particular Room. It was very disappointing. Other than that, I was very satisfied and it was a great refresh. I look forward to staying again.

  • 5.00
    チボリコペンハーゲン

    A comfortable Hotel in a convenient location next to K-Arena

    The Hotel is right next to K-Arena, which was very convenient. The Room was clean and quiet, and the bed was comfortable for a good night’s sleep. Breakfast was excellent, with a wide variety of Japanese dishes, all of them delicious. The staff were kind and consistently attentive, which impressed me. I would like to stay here again when visiting Yokohama.

  • 4.67
    たーせんせい

    A Comfortable Hotel

    This was my first stay here. I walked from Shin-Takashima Station to the Hotel, and it took about 5–10 minutes. At night, the road leading to the Hotel was beautifully illuminated with blue lights, creating a very festive atmosphere. The Hotel still feels quite new, and it was clean, comfortable, and easy to relax in. Whenever I asked the staff questions, they answered politely and thoroughly, which I really appreciated. Above all, dinner at Ocean Milano was outstandingly delicious. I had the “CANTABILE,” and it looked luxurious yet elegant. I’ve eaten at many places over the years, but this was the best meal I’ve ever had. It made me curious about who creates such wonderful dishes. I gave the Facility 4 points because the door peephole was broken, so I couldn’t check the hallway side. When I visit Yokohama again, this is definitely a Hotel I’d like to stay at. Thank you very much.

  • 5.00
    ちばあ

    A comfortable Hotel!

    I stayed here after a concert at K-Arena. Every staff member at the front desk, bar, and restaurant greeted me with a smile, and I had a very pleasant stay. The amenities were well stocked, and the Room was clean, beautiful, and comfortable. There was no noise from either side, above or below, or from the hallway, so I slept soundly. The breakfast buffet offered a wide variety of delicious options. The layout was easy to navigate, and I really appreciated how the staff always checked with me before clearing plates when my table became empty. I would definitely like to stay here again whenever I visit K-Arena in the future. Thank you very much.

  • 5.00
    m.uffin

    It was a Hotel where we could relax without any tension and enjoy a special time.

    To celebrate Mother’s Day, I stayed with my aunt. Since we made a Reservation with a lounge-access Plan, we were able to take our time in the lounge for both check-in and check-out. We chose a king Room, and it was excellent! The Room was very clean, and the MOLTON BROWN amenities had a wonderful scent that felt truly relaxing. The CRABTREE bath items also smelled amazing. With complimentary drinks available and a machine in the Room, we could unwind and enjoy them while chatting together. In the lounge, we relaxed while enjoying Yokohama’s night view. Breakfast also exceeded expectations with a great variety of options even in the morning. (At night I loved the wine, and in the morning I became a fan of the fluffy omelet!) Everyone at the Hotel was kind and attentive—thank you very much. We felt relaxed from check-in to check-out. I’m so happy we could spend such a special day together. It was such a wonderful Hotel that we naturally found ourselves saying, “We want to stay again.” We’re already looking forward to our next visit. Thank you very much.

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