Hilton Yokohama 투숙객 리뷰 및 후기

(가나가와현/요코하마시) [전체 339개 객실]
종합 점수
4.56
훌륭하다 (456)
  • 객실 및 어메니티
    4.69
  • 시설・설비
    4.63
  • 접객・서비스
    4.51
  • 식사
    4.51
  • 온천・목욕
    4.51
  • 만족도
    4.53
  • 4.83
    tokyo-lover

    Anniversary and Concert Trip

    We stayed for two nights to celebrate an anniversary and attend a live concert, planning to relax. The staff were wonderful at check-in, and both my spouse and I were truly impressed. The Room still felt new, was very functional, and we were able to stay comfortably. The only downside was that the bidet nozzle in the toilet was dirty. When we attend a concert at K-Arena again, we would like to stay here again.

  • 5.00
    arugent

    It was conveniently located next to K-Arena.

    I attended a concert at K-Arena and stayed at Hilton Yokohama. Since it’s right next door, it was incredibly convenient, and I was glad I could quickly get in line for the merchandise sales starting at 10:00 the next day. I also had dinner at Ocean Milano in the Hotel. The food was excellent, and all of the staff were wonderful.

  • 4.83
    chocolat-e

    It was comfortable.

    This was my first stay for an event at K-Arena. The Room was spacious, and all the staff were kind and helpful, so I had a very comfortable stay. On the second day of the event, it was raining quite heavily, so being able to wait in my Room until just before it was time to enter the venue really made me appreciate the convenience of staying at a Hotel right next door. I rated the bath 4 stars not because there were any particular issues, but because I felt the shower water pressure was slightly weak. I used Shin-Takashima Station; it’s also close to the station, and I would definitely stay again next time. Thank you very much for your hospitality.

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  • 4.00
    きょ～こ♪

    I stayed here for a ...

    I stayed here for a live show at K-Arena. Having access to the parking lot meant I could relax before the show, and it was great to be able to return to my Room right away after it ended. The Room was clean, and the bed and bedding were comfortable—I slept very well. The breakfast selection felt a bit limited, and perhaps because the lighting was dim, it was hard to read things like the lettering on the toaster oven. Some of the younger staff seemed a little inexperienced, and there were a few things I only understood after asking questions myself. Since this is Hilton, I hope for improvements going forward.

  • 5.00
    一休だろう

    Birthday stay

    I stayed here for my birthday. They upgraded my Room, which made for a wonderful stay. If only there were a pool, it would be perfect.

  • 5.00
    まゆなおぱぱ

    Live music

    I stayed for a Multiple Night Stay during a live event. Everything, including the hospitality, is five-star, but I’m writing this intentionally in the hope you’ll aim even higher. You secured an accessible parking space for me, but this information didn’t seem to be fully shared with the bell staff, so I was asked, “May I have your name?” and “Are you staying here?” At Kahala, they welcome guests with “Welcome back, Mr./Ms. ○○.” Regarding the executive room buffet: since I use a wheelchair, I thought it would be helpful if a dedicated staff member could accompany me and assist with serving food—this is what they did at Kahala. As for amenities such as toothbrushes, Mandarin uses wooden items with sustainability (SDGs) in mind. I have high expectations.

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  • 4.83
    春さくら2025

    Among the best to date

    We stayed here to celebrate our 35th wedding anniversary. Check-in at the lounge was very smooth, and the staff’s attentive explanations and thoughtful service made us feel comfortable from the start. We were also upgraded to a Room with a great view and plenty of space. Above all, the Room was very clean, and we appreciated how well it was maintained. Breakfast in the lounge offered a wide variety of options and tasted great. We have stayed at many Hotels in Japan and abroad, and Hilton Yokohama ranked among the best in terms of overall satisfaction. We would definitely like to stay again. One small point: when leaving, we waited over 15 minutes for the automated parking system due to congestion. It would be even smoother if there were a way to request vehicle retrieval in advance from the lounge or similar areas. It became a wonderful 35th anniversary memory. Thank you very much.

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  • 4.67
    @_@///

    Conveniently located

    I stayed here to attend an event at K-Arena. Since it’s right next door, it was truly convenient. I used it for an overnight stay after the event, so even when I was tired I could rest in my Room right away. I was able to relax at a leisurely pace while savoring the afterglow of the music. It was a bit disappointing that the Room air conditioner seemed to automatically return to 25°C after a while, so my preferred temperature wouldn’t stay set, but otherwise the Room was clean, easy to use, and very satisfying. Breakfast was very delicious, and it was great that there were many unique dishes. I didn’t have much time and couldn’t try everything, so next time I’d like to make time to enjoy breakfast properly and try again. I would definitely like to stay here again when attending an event at K-Arena.

  • 4.17
    sanotaka

    We stayed on the Exe...

    We stayed on the Executive Floor. The staff were wonderful—the gentleman who guided us at the front desk, the lady who handled our check-in at the lounge, and the gentleman who served us in the lounge—making our stay very comfortable. Whenever we made a request, everyone cheerfully replied, “Of course!” which was lovely. Our Room was also upgraded, and having a separate bath and toilet was very convenient. We would love to stay again if we have the chance. Thank you very much.

  • 4.83
    やまグル296

    Relax and unwind while enjoying the night view from your Room window.

    This was my first stay while traveling with my elderly mother. We were assigned a Room near the elevator, and when I requested a shower chair, it was delivered promptly, which was very helpful. I was also happy to receive a Room upgrade. The lounge was crowded even on a weekday, and during cocktail time it felt like we finally managed to find seats. Compared with other Hilton properties, the snacks felt somewhat limited. However, the live piano performance at the bar was wonderful, and we could enjoy complimentary drinks from the in-room refrigerator, so we were able to relax while taking in the night view from the window and were very satisfied. All of the staff were kind as well—this has become a Hotel I would like to stay at again.

  • 4.83
    あ＆り

    It was my first time using this service.

    This was my first stay. Thank you for preparing a higher-floor Room than the one I reserved. The Room was spacious enough, and the amenities were well stocked. The bath salts in particular were excellent. For dinner, I ordered in-room dining; it was great to be able to check the menu on the TV screen, but it would have been even better if there had been information shown on how to place an order and who to contact. The phone menu was also a bit hard to understand (and with presbyopia...), so I felt slightly confused. However, the night view from the Room was beautiful, so dinner was very satisfying overall. Because of the location next to K-Arena, there was an event on the day I stayed, and I was a little surprised to see many people sitting around outside the Hotel. At breakfast as well, I was seated by the window, but since event staff and setup work were in view, I felt it would have been more relaxing not to sit by the window.

  • 4.83
    k-waiwai

    Relaxing time

    This time, we were able to use the club floor. The timing of our Reservation was perfect, and we stayed at a very reasonable price. My friend who came with me was also very satisfied. Even after check-out, the staff kindly offered to let us spend time on the floor, so we didn’t have to rush after checking out. I would definitely like to stay again.<br> Thank you very much to all the staff for your kind and attentive service.

  • 5.00
    水戸黄門へいさん

    Minato Mirai Stay

    I have stayed at all the city hotels in Minato Mirai, and this one is the best in terms of access by car and Room amenities. The lounge-access Plan also offers great value for the price, and I think the breakfast selection is excellent. The staff service was also very good—just what you would expect from Hilton. I would like to stay here again.

  • 4.83
    nyaowanko

    A luxurious space

    I stayed here to attend a concert at K-Arena Yokohama. Since I booked a Room with lounge access, I was able to relax until the concert started. Having access to the Music Terrace where K-Arena Yokohama is located via the guest-only priority walkway was very convenient. The Room was very clean and spacious, and I had a wonderful stay; I was also happy that the drinks in the refrigerator were complimentary. I would like to stay here again, whether or not there is a concert at K-Arena.

  • 4.00
    宿泊者のひとりごと

    The location and breakfast were great, which made the final incident all the more disappointing.

    I stayed here to attend a live event. The location was excellent, and the Room was comfortable. The breakfast buffet was delicious, and I also enjoyed the omelet made right in front of me. However, near the end of breakfast, I left my seat to get more food after placing an “In Use” sign on the table. When I returned, the table had been cleared and even my belongings had been moved. My bag contained my room key, so I panicked, thinking it might have been lost. I reported what happened to the Hotel afterward, but it was disappointing that there was no initial coordination between departments and that I did not receive an adequate response at first. When I contacted the Hotel again later, they acknowledged human error and a lack of communication and provided a careful explanation of the cause and measures to prevent recurrence. In the end, they also refunded my breakfast fee, for which I am grateful for their sincere handling through to the end. The Hotel itself has a great location and tasty breakfast, which made this incident all the more disappointing. I hope they will become a Hotel where even guests dining alone can enjoy the breakfast buffet with peace of mind.

  • 4.17
    長崎次郎

    We stayed in two Roo...

    We stayed in two Rooms with my daughter’s and son’s families, including our grandchildren. Everyone was impressed by how clean the Rooms were and by the wide variety of amenities. We truly enjoyed the breakfast buffet. Since we wanted to leave the Hotel at 9:00, we got up early and went to the breakfast venue at 7:00. Thanks to that, there was no waiting time, and we were able to fully enjoy a wonderful breakfast.

  • 4.67
    ゆんゆんころ

    Beautiful

    It was still new and clean, with a great view, and very comfortable.

  • 5.00
    tokinosaku

    Sophisticated guest rooms and an exclusive lounge

    We stayed in a Premium Executive King Room on a high floor (39 m²). Thanks to the spacious Room and comfortable, high-quality bedding, our stay in the guest room was extremely pleasant and relaxing. In addition, at the exclusive Executive Lounge on the 5th floor, we were able to spend each time period—breakfast, tea time, and cocktail time—calmly and at ease, which left us feeling refreshed. Thank you for a wonderful stay.

  • 3.67
    mmai12

    Satisfied with the Facility and service; hoping for improvements to the lounge service.

    I was satisfied with the Facility and the staff’s service, and I was able to spend my time comfortably. However, when checking out at the executive lounge, I mentioned that I wanted to visit a museum exhibition currently being held. Since it was recommended to me, I headed there right away—only to find that it was closed that day. I had assumed the Hotel would naturally be familiar with its location and nearby attractions, so it was very disappointing not to have been informed in advance. Also, regarding the food in the executive lounge, I felt that both the variety and overall selection were somewhat lacking. As I stayed specifically looking forward to using the lounge, I think my satisfaction would have been higher if it had been more substantial. Because I had a positive impression of both the Facility and the service, I feel this would be an even more pleasant Hotel to stay at if these points were improved.

  • 4.83
    さとなおし

    A Sense of Superiority

    I stayed at Hilton Yokohama for a concert at K-Arena, and the access was unbeatable. In the middle of the huge crowds, it was such a relief not to have to travel home, and when I arrived smoothly at the Hilton entrance, I honestly felt almost guilty about how privileged it felt. The view from my high-floor Room was wonderful, the Room was very clean, and the shower had excellent water pressure. I really appreciated being upgraded and being able to enjoy the high-floor view, but it was a little disappointing that my Room changed from a twin to a double. The buckwheat galette and egg sandwich at the breakfast buffet were very delicious.

  • 3.67
    つばさは

    The Facility is clean and comfortable.

    I stayed at Hilton Yokohama this time. As it was a quiet day, I was offered an upgrade from a 39 m² Room to a higher-grade 46 m² Room for an additional JPY 2,400. It was more than spacious enough for one person and very comfortable. Since the Hotel opened in 2023, the Facilities—including the guest Rooms and plumbing—are all very new and spotless. The vanity area and shower room feel luxurious, and the bathroom has glass walls that create an open, airy atmosphere. Everything was clean down to the smallest details, making for a very pleasant stay. Because it was extremely hot during my visit, I skipped going out to eat and ordered unaju (grilled eel over rice) via room service for dinner. Being able to enjoy it slowly in my Room felt like a special kind of luxury unique to a Hotel stay. Breakfast was a buffet with Japanese, Western, and Chinese options and plenty of variety. At the live kitchen, they prepare omelets fresh to order. There were also salads and fruit; ham and salmon; grilled fish; bread; French toast; pancakes; and more—everything I tried was delicious. There is a Lawson convenience store on the first floor of the Hotel, so it’s easy to pick up small essentials. K-Arena Yokohama is right next door as well, making it very convenient for concerts or events. There’s also an OK Supermarket within walking distance, which was handy for buying drinks or souvenirs. This trip was meant as a relaxing stay spent mostly in my Room, but thanks to the comfort of such a new Hotel, its well-equipped Facilities, and great food, it turned into two very satisfying days. I’d love to stay again if I have another chance.

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  • 5.00
    ak!ko

    We had a very comfortable stay.

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  • 4.67
    blue sunshine

    Last-minute stay for a live concert

    I’ve stayed at Hilton properties in various locations, and overall Hilton Yokohama was the best. All of the staff were kind and attentive, and the building and Room facilities were clean. The amenities and supplies also included everything I needed in the Room. This time I decided to go from Kansai on short notice after winning tickets to a live show at K-Arena right before the event, and since it was next door to the venue, staying here was absolutely the right choice. I’d like to apply for another live show in Yokohama next time just so I can stay at Hilton Yokohama again. As mentioned in other Review(s), taking time for check-in and check-out seems unavoidable during event days. However, when I ordered room service, I was asked about allergies. Although I don’t have any allergies, I told them about an ingredient I dislike, but that ingredient was placed on top of my dish. The food itself tasted excellent, but its smell transferred to the dish, which left me disappointed. Since I had heard room service was very busy, I didn’t contact anyone at the time; however, some guests may have allergies as well, so I would appreciate it if extra care could be taken. If I win tickets again, I will definitely stay here.

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  • 4.83
    あべのべあー

    We’re glad you had a safe and pleasant stay—it was a very nice Hotel.

    The Hotel was excellent, although it was busy with guests attending a live concert and visiting the Anpanman Museum. It was very helpful that we were able to park even though we arrived in the morning to avoid the typhoon’s impact. When we requested check-in around 2:00 p.m., they kindly accommodated us, and we were able to pick up our key card after 3:00 p.m. without waiting in line. We would like to stay again if we have the opportunity.

  • 5.00
    novem1120

    Yokohama in the Night Mist

    This was my first stay. I drove, and the parking lot is on the first floor, which makes it very convenient. The Hotel still feels quite new, giving a luxurious and clean impression. The staff’s hospitality was also extremely pleasant. Of course, the Room cleaning was flawless. I also ordered room service using IKYU benefits, and it was delicious as well. My Room was on a mid-level floor on the south side, so it wasn’t quite a full panoramic bay view; if you prioritize the view, choosing a north-side Room may be better. It happened to be a day when there was a major artist’s concert in the hall next door, but after 9:00 p.m. there were fewer people around. When I stepped out briefly at night, the view from around the second-floor entrance toward Bay Quarter felt like a scene from a movie—combined with light rain and misty air, it looked very stylish and distinctly Yokohama. I was highly satisfied and would stay again.

  • 3.50
    めぐりんーぱくぱく

    Perfect for visiting the Anpanman Museum!

    We chose the nearest Hilton to visit the Anpanman Museum. Overall, our stay was comfortable and enjoyable, but since it was also our grandchild’s birthday, we tried to contact the Hotel about small details such as a restaurant Reservation, and we could not get through at all. We called again and again at different dates and times, but each time an announcement said the lines were busy and then the call abruptly disconnected—I can’t count how many times we redialed. It made us wonder what is going on as a Hotel. At checkout, there was no itemized statement or receipt for the final additional charges; I have never experienced that even at a Business Hotel, so I was surprised. It felt like a Hotel that exists only for the Anpanman Museum or K-Arena.

  • 5.00
    すずしろちゃん

    I stayed for one night to attend a live concert.

    It still feels new, and it was clean, so we felt comfortable staying here. There is also an Anpanman Museum nearby, making it perfect for children, so we stayed as three generations. Since we had a toddler with us, we really appreciate your consideration regarding the Room. After the LIVE show, we also used the BAR to enjoy the afterglow. It was crowded, but the staff were so quick and attentive! The DJ played wonderful music connected to the LIVE show, which made it a very memorable experience. Thank you very much.

  • 5.00
    @13

    The atmosphere and service were both excellent.

  • 5.00
    ROM11

    Thank you very much.

    The Hotel was very clean and well maintained, and I had a very comfortable stay. The breakfast buffet was also delicious. All of the staff were very kind. It’s a Hotel I would like to stay at again. Thank you very much.

  • 4.60
    Tomo39

    We had a wonderful stay.

    During this trip back to Japan, we stayed a total of 12 nights. Our previous stay at the Hyatt Yokohama during our return two years ago was very disappointing (a promised complimentary upgrade agreed at the time of Reservation was suddenly withdrawn, a mysterious gold folding screen with an unclear “fine if damaged,” and constant ambulance and fire-engine sirens day and night from the fire station across the road, etc.), so I wasn’t enthusiastic about staying at the Hilton Yokohama, which is owned by the same owner. However, due to my wife’s strong preference, we made a Reservation anyway. As described below, our stay at the Hilton Yokohama turned out to be excellent. We requested a high-floor Room when making our Reservation, and you arranged a Room on the 20th floor with a wonderful view. The windows were well soundproofed, and unlike our experience at the Hyatt, we were never woken up by outside noise during sleep. When we mentioned concerns about the bathroom fixtures on the first and second days, your team responded quickly both times. In addition, an English letter explaining what had been done was left in our Room each day—an impressive example of thoughtful Hotel management in responding to guest requests. The location is also nearly ideal for us: within walking distance of Yokohama Station and Minato Mirai, and best of all, only about a five-minute walk to OK Supermarket. If I had to mention any negatives: the hair dryer felt quite cheap (I’ll omit the brand name) and didn’t match the Hotel’s standard; and neither my wife nor I liked the scent of the shampoo/body wash—it reminded us of old-fashioned cologne. It was interesting in contrast that Hotel Mets Makuhari (where we stayed briefly during this trip for visiting family graves) had a Dyson hair dryer (and even a ReFa shower head). We also appreciated how front-desk staff maintained just the right level of attentiveness—present when needed without being intrusive. For anyone staying long-term in Yokohama—and depending on Reservation timing—the Hilton Yokohama offers excellent value for money. We would definitely like to stay again on our next trip back to Japan.

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