รีวิวและความประทับใจจากผู้เข้าพักที่ Southwest Grand Hotel

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for your stay and for taking the time to share your valuable feedback. First, we sincerely apologize for not meeting your expectations regarding cleanliness and customer service. We deeply regret that our staff gave the impression of being preoccupied with tasks and failed to make proper eye contact, causing discomfort during your stay. We reflect on this lack of attentiveness and recognize the importance of providing considerate service in all situations. Additionally, we apologize for the unclean curtains in your room, which were not properly cleaned or inspected, resulting in an uncomfortable experience. Upon checking the curtains in the room you stayed in, we found visible stains and are currently working on their removal. Moving forward, we will promptly review our cleaning procedures and final inspections to prevent such issues from recurring. We also appreciate your candid feedback regarding our club lounge not meeting expectations. We will consider improvements to enhance both the space and services offered so that they provide greater satisfaction. Amidst these concerns, we are truly honored by your kind words about Teppanyaki "Matsuo," where you enjoyed both the cuisine and service. Knowing that you had a pleasant time is a great encouragement to all our staff. We are grateful for your comment about wanting to "visit again" despite these challenges. We will continue striving to improve so that we can offer an even more satisfying stay during your next visit. Thank you once again for staying with us.