รีวิวและความประทับใจจากผู้เข้าพักที่ Kinugawa Keisui

(จังหวัดโทะจิกิ/เมืองนิกโกะ) [ทั้งหมด 10 ห้อง]
คะแนนรวม
4.48
ดี (60)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.67
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.25
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.58
  • ความพึงพอใจ
    4.33
  • 5.00
    ビンぢ

    I didn’t realize it was a Harvest Club!

    Due to my carelessness, I hadn’t properly secured a Reservation at a Hotel in Nikko, so I quickly booked a nice-looking Hotel on the IKYU site and headed there straight from Nikko. Even though it was a last-minute booking, the staff took good care of us. The Room was well maintained and very clean. Dinner was stylish and absolutely delicious. My wife had been a bit down because we couldn’t stay at the Hotel we were looking forward to, but she cheered up and was very satisfied. The baths were pleasantly quiet, and we had the sauna all to ourselves. For breakfast, the black soybean natto and grilled fish were especially tasty. The view from the in-room bath was wonderful—I stayed in until just before check-out.

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  • 3.17
    yoshi35

    None

    None

  • 4.83
    ローレンバーガー

    Aside from the Room lighting switches being a bit hard to find, we had a comfortable stay and it was a very good Accommodation.

  • 4.83
    旅好きな温泉愛好者

    Repeat Stay

    This was a repeat stay. The staff strike the perfect balance—attentive yet unobtrusive—so you can truly relax. It can get busy, but since the Room has an open-air bath, it wasn’t an issue. As for the meals, tastes vary, but personally I would have liked a Japanese-style option for dinner—though that may be asking too much.

  • 5.00
    nar/

    A Hotel Recommended for Special Occasions

    We used Reserve for his birthday. The guest room and Facilities were very spacious and spotless. This Accommodation pays close attention to every detail, from the building itself to the furniture and small touches. It was exactly as imagined, with wonderful hospitality—we were completely satisfied! Breakfast was very luxurious; I chose the Japanese set meal, and there was also a salad and dessert buffet, so we were fully satisfied from the morning. The space was so comfortable that we didn’t want to leave. We would love to come again, and it’s an Accommodation I can confidently recommend to friends.

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  • 4.67
    AKMTYATU

    The best in Kinugawa

    There were a few moments when the service could have been a bit more attentive, but overall I was very satisfied. The view from the Room was the best I’ve ever had in the mountains, and both the large public bath and the in-room bath were excellent. The meals were beautifully presented with great creativity, and the seasoning and portions were perfect for me. I would definitely like to visit again.

  • 5.00
    雅美1119

    Wonderful Hotel

    Everything was excellent, and it is a wonderful Hotel. We look forward to staying again and appreciate your continued support.

  • 3.50
    しんちゃん22

    It may be difficult to understand some non-native staff members.

    It was hard to understand the meal explanations from the non-Japanese staff, so when making important choices, I would like assistance from Japanese staff. I was asked whether I wanted to try a steak tasting comparison, so I ordered it. I did not realize there would be an additional charge until checkout. It was written in small print on the menu, but that must have been it. There was no information about the hours for the large public bath on the 1st floor, towels, or the drinks in the refrigerator, so I had to call to confirm. It felt like a concept of keeping signage small.

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  • 5.00
    さくらメンバー

    This was our first w...

    This was our first well-deserved getaway with my mom friends, a group we’ve stayed close with for nearly 20 years. It was a short trip, but everything was wonderful, and we had an amazing time throughout.

  • 5.00
    PEACH―ＫＵＭＩ

    This is a lovely Hotel with stunning views.

    This was my first stay, and it was an even more wonderful Hotel than I expected. It is very close to the station, and there is also a Shuttle Service to Kinugawa Onsen Station, so traveling by train was not inconvenient at all. The view from the Room was beautiful, and I truly felt refreshed. Both the Facility and the Room were very clean, and I had a comfortable stay. I had both breakfast and dinner, and everything was delicious—I only regret that I couldn’t eat more. What impressed me most was that, unlike some so-called upscale hotels that line up store-bought frozen desserts just to increase variety (which is often disappointing), the breakfast desserts here seemed to be made in-house and were all excellent. I also appreciated that many local ingredients were incorporated. All of the front desk and restaurant staff were very kind and welcoming, for which I am grateful. Overall it felt nearly perfect, but I would like to mention a couple of disappointing points. The Room was very clean and well stocked with amenities; however, if possible, I would have appreciated having hand soap in the toilet area as well. Since there wasn’t any, I had to wash again at the sink each time. And this was truly unfortunate: on the morning of checkout, I purchased a foldable umbrella (for both sun and rain) at the shop inside the Hotel, but the staff member’s attitude at that time was shockingly poor—worse than anything I have experienced before. When I asked if it would be okay to open an umbrella to see what it looked like, they acted extremely bothered. Even though there were several types available, they did not ask which one I wanted to see; they chose one themselves and opened it without asking. It looked nice, but when I requested to see another one opened as well so that I could choose properly, they became visibly irritated and opened it in silence with obvious reluctance. When I still couldn’t decide and asked once more if they could open it again for me (to compare), they looked surprised and became even more displeased; since there was no response at all after that request, I declined their help and opened it myself to check. I did buy one umbrella; they said “Thank you,” but otherwise remained silent with an unhappy attitude throughout, which left me quite surprised. I assume this person may have been an exception among your team—and for service overall I still gave five stars—but because even one staff member can leave guests with a negative impression despite an otherwise excellent Hotel experience, I wanted to share this feedback in hopes of improvement.

  • 5.00
    kurokayo0918

    I really enjoyed my stay.

    We visited Nikko for our wedding anniversary trip for the first time in a while. We currently have a parent who needs nursing care, so this time it was just the two of us for the first time in ages, which made us very happy. As soon as we arrived, we relaxed in the open-air bath in our guest room. After bathing, we toasted with the juice in the Room and laughed as we praised each other for doing our best with caregiving. Dinner was a wonderful course meal, and the whole cake was delicious too! It was a season when insects are active, so at night when we turned on the lights, bugs gathered around the open-air bath. Next time, we decided to close the balcony door before it gets dark. It’s a Hotel we definitely want to visit again. Next time, we’d like to come during a cooler season. If I had to mention one thing, dinner started at 7:00 p.m., and after 8:30 p.m., preparations for breakfast began more and more quickly, which was a bit disappointing (though these days staffing shortages are understandable). Still, we really appreciated the thoughtful service from a young woman wearing a “new staff” badge—Korean?—and both the meat and everything else were delicious, so overall we were very satisfied. At check-out, we also received an anniversary gift from the Hotel, and thanks to their warm hospitality, we felt refreshed.

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  • 4.33
    きたくに

    I understand this was known before booking and may not be feasible, but for older guests, it would be appreciated if a Japanese kaiseki dinner option were available.

  • 5.00
    mako0812

    We had a wonderful, high-quality stay.

    We chose this Accommodation for a slightly early Golden Week getaway. Riding the long-admired Spacia X, we headed to Kinugawa Onsen with childlike excitement. It’s just a few minutes’ walk from the nearest World Square Station. Stepping out onto the terrace, we heard the cool flow of a clear stream and birdsong, with layers of green unfolding before our eyes—an outstanding location. At dinner, the menu clearly listed each ingredient’s place of origin, and the staff member’s stylish introduction—“Please enjoy seeing how these ingredients are transformed into dishes by our chef!”—made us eagerly await each course. Beyond their freshness, the cooking methods and seasoning that brought out each ingredient’s natural character were superb. We were reminded again of how abundant Tochigi’s local produce is. We’re already talking about returning in another season. Thank you very much for your hospitality.

  • 4.17
    おふろ05051119

    The Facility and meals were excellent.

    The Facility was very clean, and both the bath and the Room were spacious, which was great. The meals were delicious, and the restaurant staff treated us with great care. We brought our child, and we truly appreciated their thoughtfulness. However, although the price is high, we were disappointed with the front desk service. At Hotels in a similar price range, there is usually a welcome greeting along with help with luggage and the car, or a complimentary drink service. But even when we entered the front desk area, they seemed to be doing paperwork and did not look at us much, and there was little explanation about the property. When we left as well, there were no farewell words or send-off, which was disappointing. Despite how clean the Facility is and how good the food is, the front desk staff’s service felt so lacking that it made us wonder if they were part-time employees, which lowered our overall rating. It’s disappointing given how much we paid. The Facility, meals, and restaurant staff were excellent.

  • 4.33
    ありがとうございました@

    The Room was spaciou...

    The Room was spacious with a great view—excellent overall. A locomotive passes in front of the Hotel, and we could see the steam locomotive from the window next to the elevator; hearing its “poo” whistle was truly moving. (The platform at Tobu World Square Station is visible from the Hotel.) The open-air bath, indoor bath, and sauna were all spacious, clean, and satisfying, but it didn’t seem to be an Onsen. It was colorless and clear, with a lukewarm temperature and a smooth feel. I didn’t feel warmly heated afterward, and my runny nose wouldn’t stop (not due to allergies).

  • 5.00
    コロくんです！

    An exceptional space.

    We were able to relax and feel refreshed at this Hotel. The room was spacious, very warm, and impeccably clean. The approach to the Hotel entrance, the interior walls, and the in-room open-air bath all featured plenty of Tochigi stone, creating a calm and soothing atmosphere. The minibar was well stocked, and the amenities included L’OCCITANE products—even hair oil—which made my wife very happy. Every staff member we passed was kind and courteous, so we had a very pleasant stay. The meals were outstanding. For dinner, we also ordered an additional Tochigi beef tasting for the main course. It was seasoned with delicious salt scattered on a black plate—beautifully presented and just as delicious as it looked—and the tableware was lovely as well. The bread was excellent too; we asked for seconds. At breakfast, the salad, desserts, and drinks were served buffet-style. While we enjoyed salad and drinks first, a warm set meal was brought to our table; afterward we could take our time getting coffee at our leisure—an arrangement we found ideal. We were extremely satisfied. We arrived in the afternoon at a relaxed pace; it’s easy to access from our home, and since this Hotel is also close to the station, we could truly unwind. We would definitely like to visit again.

  • 4.83
    和田義盛

    The Room was clean and beautiful, and the Facility and amenities were excellent.

    The room was clean and well-maintained. Amenities were unified with L'Occitane products, and there was a wide variety of drinks, coffee, and tea available. The customer service was natural and pleasant. The private open-air bath in the room cooled quickly without adding hot water, but once I got the hang of it, it became a wonderfully hot bath. The public bath was excellent with features like a mist sauna, open-air baths, and massage chairs. Facilities such as the lounge and shops were also lovely. While the meals were generally delicious, they lacked distinctiveness; breakfast was served buffet-style and felt slightly rushed. Although rooms are separated from those on membership-only floors, the public baths and dining areas are shared spaces where many families with small children or seniors could be seen. The view from the room was great, and the scenery from the private open-air bath in the room was exceptional—overall very satisfying!

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  • 5.00
    リラクマー

    Overall, I was satisfied.

    It was a comfortable hotel. The access from the station was convenient, and there was a shuttle service to Kinugawa Onsen Station. - Guest Rooms The rooms were spacious with great views, making the stay very pleasant. - Meals Dinner featured creative French cuisine, while breakfast offered Japanese dishes. Dinner included unlimited bread refills, and breakfast had unlimited rice refills, ensuring satisfaction in both quantity and quality. - Public Bath The bath areas alternated between men and women in the morning and evening, allowing guests to enjoy two different views along with a dry sauna and mist sauna. The provided L'Occitane shampoo products were also a nice touch. - Private Onsen in Guest Room Even during winter, the water temperature was perfect, and it only took about 10 minutes to fill the tub, allowing for immediate relaxation. - Other Facilities Although access to the rooftop interior was restricted due to freezing conditions, there were outdoor seating areas with fire pits offering great views for enjoyment.

  • 3.50
    リン様

    It was a bit disappointing.

    The room was clean, with well-thought-out beds and interior design, and the amenities were excellent, including L'Occitane products and gifts. As for the Onsen, it was a bit inconvenient that you needed to add hot water each time to maintain the temperature after refilling. However, enjoying the private Onsen with mountain views and river sounds was very pleasant. The meals were disappointing. The appetizers were average, while both main meat dishes were overcooked and dry. The quality of breakfast was at a Business Hotel level, with hard bread being served. Regarding customer service, it felt minimal—just enough explanation without any additional hospitality or guidance. Upon arrival at the entrance, there was no one present to greet us; during checkout when we asked about directions back home, we only received a vague response like "the station is close to the hotel," without further details such as "cross the road and turn right" or "the entrance is from another path." It gave off an impression of wanting us to leave quickly, which felt unpleasant. While the room itself is wonderful, there are many areas for improvement before it becomes a place I would want to visit again!

  • 4.83
    renren12

    It was a wonderful s...

    It was a wonderful stay, perfect for a relaxing year-end Onsen trip. I had been wanting to visit for about six months and came with high expectations. The atmosphere, Onsen, sauna, and breakfast were fantastic, and I’m delighted to have found another place I’d love to visit repeatedly. The staff were very kind, and my child also had an enjoyable time. For dinner, as it was our first visit, we chose the standard course. However, considering the price range of this stay, the portion felt slightly small. Additionally, the main pork dish had some hard parts that made a crunching sound when bitten into—this is why I gave it a 4-star rating. Overall though, the meal presentation was beautiful; it was delicious and allowed us to enjoy local flavors. Since we don’t drink alcohol, we requested changes to the Room beverages; having non-alcoholic sparkling options would make it even better!

  • 4.83
    非日常を感じたい。

    It was an excellent Hotel worth every penny.

    Everything was nearly perfect. There seemed to be a slight misunderstanding regarding the breakfast time, but I visited to celebrate her birthday, and she was satisfied. I also enjoyed an extraordinary experience and had a truly happy moment.

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  • 1.50
    アッシユくん

    It was disappointing as I had been looking forward to it.

    My husband has asthma, and I use a cane. We were looking for a Hotel with an open-air bath and meals that were not buffet-style. Based on the Reviews, we were looking forward to our stay. However, when we filled the bath with water and tried to get in, it had already cooled down. There was no reheating function, so my husband couldn't use the public bath, which was unfortunate for him. I made my way to the public bath using my cane despite the long distance. The hot spring water itself was good.

  • 4.83
    ぴよサン

    For a sophisticated getaway.

    Delicious meals, beautiful rooms, relaxing views, and excellent amenities! I would love to stay again!

  • 4.50
    ky999

    The Onsen was amazing!

    We stayed as a group of three just before the autumn foliage season. While we were very satisfied with the onsen and cuisine, there were a few concerns we'd like to mention. At check-in, we were informed that there was a large number of stink bugs on the balcony. Although we borrowed insect repellents and dealt with them, some still managed to enter the room a few times, which was slightly disappointing (though we understand it is due to natural phenomena). After entering the room, we noticed the bed size and called to inform that we would use the sofa as it was without converting it into a bed. However, during turndown service, the sofa had been set up as a bed. Additionally, since our plan included meals, we dined at the restaurant. The food was incredibly delicious; however, there were long intervals between dishes being served, which made it take longer than expected to finish our meal. At checkout, there was an error in additional charges listed on our bill. While this issue was promptly resolved upon pointing it out, more attention in this area could have made for an even better stay. We were very pleased with both our room and the onsen overall and would love to visit again if given another opportunity!

  • 5.00
    pompom21

    Had the best time!

    A very comfortable and relaxing accommodation that combines the best of a luxury hotel and a high-end onsen accommodation. The staff were all pleasant, kind, and always greeted us with a smile, making our stay enjoyable. The building and rooms featured abundant use of stone, characteristic of Tochigi Prefecture, giving it a solid yet calming atmosphere. The room's open-air bath and shower booth were spacious and provided plenty of comfort. In the morning at the large public bath, the greenery reflected on the water surface of the open-air bath created a refreshing view that enhanced the overall experience. Both the dinner course meal and Western-style breakfast were prepared with delicious ingredients cooked to perfection with great care—absolutely outstanding. The restaurant's ambiance and interior design were also exceptional. Considering that many city hotels in Tokyo charge similar prices just for accommodation or with breakfast included, receiving even amenities like L'Occitane pouches made this stay incredibly satisfying. It was an ambitious trip taking my elderly mother who uses a wheelchair on an outing far from home, but it turned into an unforgettable memory thanks to this wonderful experience. Thank you very much for your hospitality!

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  • 3.17
    きょん***

    Upon arrival, there ...

    Upon arrival, there were two staff members at the front desk, but no greeting of "Welcome." Since I had a lot of luggage, I used a cart but carried it myself. I enjoy staying at various accommodations and was looking forward to this visit, but this was the first time I've experienced something like this. I felt disappointed from the moment I arrived. The room and facilities were clean and impressive. I appreciated being able to enjoy amenities and drinks in the room. The woman who served dinner was pleasant, making it an enjoyable dining experience.

  • 4.67
    ばるびん

    Preferences may vary...

    The facilities, amenities, and the abundance of drinks in the refrigerator are excellent. The view from the room is wonderful, and there are no issues with accessibility for wheelchair users. The meals are appropriately portioned for older guests and taste delicious. The large public bath and sauna are also well-equipped. With all these features being perfect, I believe this is a fantastic accommodation once you get accustomed to it. For this trip celebrating my father's birthday, we reserved three rooms and had quite a bit of luggage; however, there was no assistance provided to guide us to our rooms or help with carrying luggage. We used carts ourselves to transport our belongings, which were left in the hallway until the next day. While I was aware from reviews that there would be no welcome drink or send-off at checkout, it felt slightly unusual as my husband works in the service industry. That said, with L'Occitane amenities and a well-stocked refrigerator compensating for these aspects, it might be acceptable depending on personal preferences. It was slightly inconvenient that wearing loungewear within the facility was not allowed when visiting the souvenir shop on the lobby floor or going to restaurants.

  • 3.67
    hnjhtanaka

    The pace of meal ser...

    The pace of meal service did not match the dining pace of the guests, which was quite disappointing. While the food itself was very delicious, there were long and idle waiting times between dishes, leaving us feeling tired from waiting. It would have been appreciated if the meals were served in consideration of the guests' pace rather than solely based on the cooking schedule.

  • 3.17
    いーさん225

    I stayed for one nig...

    I stayed for one night. The meals were very delicious, and the restaurant staff provided excellent service. However, during my stay, a commercial shoot for the Hotel was taking place, and I couldn't fully use the Facility... It was puzzling that as a guest, I had to be considerate of such circumstances. It was far from a relaxing stay, which was disappointing.

  • 5.00
    温泉大好き太郎と花子

    The Best Ryokan

    I stayed on 2025/9/14. I chose this accommodation for its great atmosphere, and after staying, I felt it was even better. All the staff were polite and kind. I booked a room with a private open-air bath, and the view from the room was amazing! The food was also excellent! I would love to visit again during the autumn foliage season. Thank you very much!

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