- หน้าแรก
- ทั่วประเทศญี่ปุ่น
- ภูมิภาคชูโกกุ
- ฮิโรชิมา
- เมืองฮิโรชิมา
- Hilton Hiroshima
- Hilton Hiroshima รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Hiroshima - 2หน้า
- ห้องพักและสิ่งอำนวยความสะดวก4.06
- สิ่งอำนวยความสะดวก4.35
- การบริการลูกค้า4.18
- อาหาร4.10
- น้ำพุร้อน・อ่างอาบน้ำ4.08
- ความพึงพอใจ3.99
- 4.50広島お好み焼きみっちゃんวันที่โพสต์: 5/1/2025
A small misunderstanding
My daughter's family stayed for 3 nights during their visit. They were very satisfied with the room, meals, and pool, and seemed to enjoy their stay. However, there was a misunderstanding, and we were a bit confused with the procedures. I made the reservation through IKYU for 2 adults, 1 elementary school child, and 1 infant. At the breakfast venue, we were told there was no reservation for the elementary school child, and we were charged for the breakfast. At the final checkout, we were also told that the reservation was only for 2 adults, which caused confusion. I went and presented the reservation details from IKYU, had the reservation details corrected, and the breakfast charge adjusted, but this misunderstanding was troublesome. I didn't receive a detailed explanation as I was in a hurry, but wasn't there a discrepancy in the reservation details from IKYU to the hotel? During a stay, there can be various situations where one might feel troubled or uncomfortable. As this is essential information that forms the basis of service, I believe it is necessary to ensure there are no mistakes and to prevent recurrence.
- 4.00T.d21วันที่โพสต์: 5/1/2025
It is unacceptable to keep guests waiting for more than 30 minutes.
Due to having a lot of heavy luggage, we requested assistance to have our luggage picked up from the Room at checkout. After 20 minutes, no one came, so we called again via the intercom and were told someone would be sent immediately, so we waited in the Room. However, even after more than 10 minutes, no one arrived. In the end, we had to carry the heavy luggage ourselves and encountered a staff member with a cart in front of the entrance elevator. We fully understand the staffing issues and the busyness of the year-end, but it is unacceptable for a Hotel service to keep guests waiting for over 30 minutes. Please make improvements.
- 4.00まりりんりん1วันที่โพสต์: 5/1/2025
The Hotel was wonderful.
This is my second stay here. The service during check-in and check-out was truly befitting of a first-class hotel! The room was very clean, with large windows, and lying on the bed while looking at the sky was a very soothing experience. I injured myself outside, and they kindly brought me antiseptic and bandages, which was very helpful. Upon arrival, I received a message asking, "Is there anything we can assist you with?" so I immediately made a request. Since I couldn't walk due to the injury, I asked to change the breakfast buffet to room service. Regarding the cost, I had to request room service anew, so there was an additional charge. I was looking forward to the room service breakfast in the morning. However, various dishes were placed haphazardly on the tray, not individually served, and there was no setting provided, which was disappointing. The content was also a bit disappointing! Therefore, next time, I will choose an executive room and have breakfast in the lounge. I look forward to the next time.
- 3.33ハーメスวันที่โพสต์: 3/1/2025
New and clean
I have stayed at various hotels, and as someone who is particular about cleanliness, especially in the bathroom area, I believe that the newness of a property contributes more to satisfaction than its class. Based on this theory, I stayed here for the first time when returning home. Positive Points - The greetings from the hotel staff were pleasant. - As expected, the facility was new and clean. - The shower room in the pool area was clean and had a reasonable number of showers. - The hairdryer in the pool's changing room was a Dyson, and the amenities were more satisfying than those in the room. - The pool was equipped with kickboards and float rings for children. Points for Improvement - The amenities were too few, making it feel as if it was assumed only men would stay. - The hairdryer in the room was too shabby, giving the impression of a high-end business hotel. - The restaurant's allergy response was inadequate. When I asked the staff, they only said, "I don't know," and did not provide appropriate assistance, which was confusing. Since severe allergies can be life-threatening, I insisted strongly, and another staff member kindly explained, but I was surprised why this response couldn't be provided by all staff from the beginning. It was also disappointing that the plates were not cleared even when they were empty, and they piled up on the small table.
- 3.67くすくうวันที่โพสต์: 1/1/2025
About the Club Lounge
The cost is more reasonable compared to within the city, which is good, but I thought the limited selection of drinks during cocktail time and the fact that the only carbohydrate option was bread were somewhat lacking. It was crowded due to the year-end, and with the one-hour limit, I couldn't relax comfortably. The staff were pleasant, so I hope they can improve the quality a bit more.
- 4.00上下วันที่โพสต์: 19/12/2024
Affordable Plan
This was my third stay. This time, I booked a very affordable accommodation plan. At check-in, I noticed that I was asked to fill in my address and provide a deposit. Additionally, they requested my email address, but I declined as I did not want to receive any notifications. Since this was not my first stay but rather multiple stays, it felt unnecessary to fill in the address again. In general hotels, the information is already recorded and only a signature is required for confirmation. As for the room, it was the same type as before but located on a lower floor. However, the layout of the room was identical and spacious enough for one person to stay comfortably. That said, I had trouble figuring out how to adjust the air conditioning (humidity), which caused some throat discomfort. Previously, I had suggested that information about where ice machines are located be included in guidance provided at reception; this has been improved now—thank you very much!
- 4.50猿股大名人วันที่โพสต์: 15/12/2024
Beyond expectations
Stayed for 2 nights with my wife on weekdays in December (Deluxe Twin). Although it is a bit away from Hiroshima Station and the downtown area, we experienced a luxurious time that outweighed that inconvenience. The scent when entering the lobby and the fragrance of the in-room amenities (hand soap, shampoos) made us feel as if we were overseas. I think it's because there are many Western guests due to the location, but there seemed to be relatively calm guests, which was good for both me and my wife to relax. The breakfast buffet was particularly luxurious, as expected from Hilton, and it conveyed a delicacy that considered guests from various countries and utilized local ingredients, which was very satisfying in terms of taste as well. I would definitely like to stay again during my next visit to Hiroshima.
- 5.00kimidorinวันที่โพสต์: 7/12/2024
It was a wonderful family gathering.
We used this place for the first time to celebrate my mother's 77th birthday with our family of five. Since we had a separate reservation for dinner, we spent some time in the lounge beforehand. When asked, "Are you with your family? Is it a celebration?" and answered honestly, we were surprised with a Happy Birthday plate as a gift! Thanks to this thoughtful gesture, our one-night stay nearby turned into a wonderful celebration. Thank you very much!
- 5.00ホテルソムリエ2号วันที่โพสต์: 3/12/2024
There is probably no more beyond this.
As the title suggests, if you are not satisfied here, there is no place in Japan where you can stay overnight. Everything was perfect.
- 4.33アルパカ子วันที่โพสต์: 25/11/2024
Things I Was Disappointed About
We made a reservation early and were able to use it reasonably during the holiday. The front desk staff were kind, and the festive Christmas lobby was lovely. The breakfast restaurant was crowded due to full occupancy, but I think that's understandable. The most disappointing thing was that Wi-Fi was not available unless you were a Hilton member. I was surprised that such a hotel exists these days. I hope this will be improved.
- 4.60Kio_Takeวันที่โพสต์: 24/11/2024
Room, spacious bed, was able to relax.
As expected from an international Hotel, the spacious Room and bed were very relaxing. The new furnishings and the availability of cable TV were also nice. During check-in, the front desk was a bit crowded, and we waited leisurely. It's understandable that it takes time for foreigners. When departing the next day, there were no taxis, but the staff was present and arranged one for us.
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