รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Hiroshima - 2หน้า

(จังหวัดฮิโรชิม่า/เมืองฮิโรชิมะ) [ทั้งหมด 420 ห้อง]
คะแนนรวม
4.08
(81)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.99
  • สิ่งอำนวยความสะดวก
    4.31
  • การบริการลูกค้า
    4.10
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.09
  • ความพึงพอใจ
    3.95
  • 4.50
    広島お好み焼きみっちゃん

    A small misunderstanding

    My daughter's family stayed for 3 nights during their visit. They were very satisfied with the room, meals, and pool, and seemed to enjoy their stay. However, there was a misunderstanding, and we were a bit confused with the procedures. I made the reservation through IKYU for 2 adults, 1 elementary school child, and 1 infant. At the breakfast venue, we were told there was no reservation for the elementary school child, and we were charged for the breakfast. At the final checkout, we were also told that the reservation was only for 2 adults, which caused confusion. I went and presented the reservation details from IKYU, had the reservation details corrected, and the breakfast charge adjusted, but this misunderstanding was troublesome. I didn't receive a detailed explanation as I was in a hurry, but wasn't there a discrepancy in the reservation details from IKYU to the hotel? During a stay, there can be various situations where one might feel troubled or uncomfortable. As this is essential information that forms the basis of service, I believe it is necessary to ensure there are no mistakes and to prevent recurrence.

  • 4.00
    T.d21

    It is unacceptable to keep guests waiting for more than 30 minutes.

    Due to having a lot of heavy luggage, we requested assistance to have our luggage picked up from the Room at checkout. After 20 minutes, no one came, so we called again via the intercom and were told someone would be sent immediately, so we waited in the Room. However, even after more than 10 minutes, no one arrived. In the end, we had to carry the heavy luggage ourselves and encountered a staff member with a cart in front of the entrance elevator. We fully understand the staffing issues and the busyness of the year-end, but it is unacceptable for a Hotel service to keep guests waiting for over 30 minutes. Please make improvements.

  • 4.00
    まりりんりん1

    The Hotel was wonderful.

    This is my second stay here. The service during check-in and check-out was truly befitting of a first-class hotel! The room was very clean, with large windows, and lying on the bed while looking at the sky was a very soothing experience. I injured myself outside, and they kindly brought me antiseptic and bandages, which was very helpful. Upon arrival, I received a message asking, "Is there anything we can assist you with?" so I immediately made a request. Since I couldn't walk due to the injury, I asked to change the breakfast buffet to room service. Regarding the cost, I had to request room service anew, so there was an additional charge. I was looking forward to the room service breakfast in the morning. However, various dishes were placed haphazardly on the tray, not individually served, and there was no setting provided, which was disappointing. The content was also a bit disappointing! Therefore, next time, I will choose an executive room and have breakfast in the lounge. I look forward to the next time.

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  • 3.33
    ハーメス

    New and clean

    I have stayed at various hotels, and as someone who is particular about cleanliness, especially in the bathroom area, I believe that the newness of a property contributes more to satisfaction than its class. Based on this theory, I stayed here for the first time when returning home. Positive Points - The greetings from the hotel staff were pleasant. - As expected, the facility was new and clean. - The shower room in the pool area was clean and had a reasonable number of showers. - The hairdryer in the pool's changing room was a Dyson, and the amenities were more satisfying than those in the room. - The pool was equipped with kickboards and float rings for children. Points for Improvement - The amenities were too few, making it feel as if it was assumed only men would stay. - The hairdryer in the room was too shabby, giving the impression of a high-end business hotel. - The restaurant's allergy response was inadequate. When I asked the staff, they only said, "I don't know," and did not provide appropriate assistance, which was confusing. Since severe allergies can be life-threatening, I insisted strongly, and another staff member kindly explained, but I was surprised why this response couldn't be provided by all staff from the beginning. It was also disappointing that the plates were not cleared even when they were empty, and they piled up on the small table.

  • 3.67
    くすくう

    About the Club Lounge

    The cost is more reasonable compared to within the city, which is good, but I thought the limited selection of drinks during cocktail time and the fact that the only carbohydrate option was bread were somewhat lacking. It was crowded due to the year-end, and with the one-hour limit, I couldn't relax comfortably. The staff were pleasant, so I hope they can improve the quality a bit more.

  • 4.00
    上下

    Affordable Plan

    This was my third stay. This time, I booked a very affordable accommodation plan. At check-in, I noticed that I was asked to fill in my address and provide a deposit. Additionally, they requested my email address, but I declined as I did not want to receive any notifications. Since this was not my first stay but rather multiple stays, it felt unnecessary to fill in the address again. In general hotels, the information is already recorded and only a signature is required for confirmation. As for the room, it was the same type as before but located on a lower floor. However, the layout of the room was identical and spacious enough for one person to stay comfortably. That said, I had trouble figuring out how to adjust the air conditioning (humidity), which caused some throat discomfort. Previously, I had suggested that information about where ice machines are located be included in guidance provided at reception; this has been improved now—thank you very much!

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  • 4.50
    猿股大名人

    Beyond expectations

    Stayed for 2 nights with my wife on weekdays in December (Deluxe Twin). Although it is a bit away from Hiroshima Station and the downtown area, we experienced a luxurious time that outweighed that inconvenience. The scent when entering the lobby and the fragrance of the in-room amenities (hand soap, shampoos) made us feel as if we were overseas. I think it's because there are many Western guests due to the location, but there seemed to be relatively calm guests, which was good for both me and my wife to relax. The breakfast buffet was particularly luxurious, as expected from Hilton, and it conveyed a delicacy that considered guests from various countries and utilized local ingredients, which was very satisfying in terms of taste as well. I would definitely like to stay again during my next visit to Hiroshima.

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  • 5.00
    kimidorin

    It was a wonderful family gathering.

    We used this place for the first time to celebrate my mother's 77th birthday with our family of five. Since we had a separate reservation for dinner, we spent some time in the lounge beforehand. When asked, "Are you with your family? Is it a celebration?" and answered honestly, we were surprised with a Happy Birthday plate as a gift! Thanks to this thoughtful gesture, our one-night stay nearby turned into a wonderful celebration. Thank you very much!

  • 5.00
    ホテルソムリエ2号

    There is probably no more beyond this.

    As the title suggests, if you are not satisfied here, there is no place in Japan where you can stay overnight. Everything was perfect.

  • 4.33
    アルパカ子

    Things I Was Disappointed About

    We made a reservation early and were able to use it reasonably during the holiday. The front desk staff were kind, and the festive Christmas lobby was lovely. The breakfast restaurant was crowded due to full occupancy, but I think that's understandable. The most disappointing thing was that Wi-Fi was not available unless you were a Hilton member. I was surprised that such a hotel exists these days. I hope this will be improved.

  • 4.60
    Kio_Take

    Room, spacious bed, was able to relax.

    As expected from an international Hotel, the spacious Room and bed were very relaxing. The new furnishings and the availability of cable TV were also nice. During check-in, the front desk was a bit crowded, and we waited leisurely. It's understandable that it takes time for foreigners. When departing the next day, there were no taxis, but the staff was present and arranged one for us.

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  • 4.33
    ツージ

    Thank you very much!

    Recently stayed with family and parents! Very satisfied with the breakfast! The amenities were a bit disappointing, but overall, we were very satisfied! I would like to use it again when I visit Hiroshima. Thank you very much!

  • 4.50
    saburo0107

    Suddenly, window cleaning started.

    I was startled when window cleaning suddenly started while I was relaxing in bed after opening the curtains past 10 AM. I think other hotels usually inform guests about the window cleaning schedule, so I was surprised. It's a good hotel with free access to the pool and gym, which made it even more surprising. I hope this can be improved.

  • 2.83
    瀬戸内海の文さん

    At the very least, we would appreciate having bathrobes available.

  • 4.00
    なのさん

    The view is magnificent.

    It was a one-night stay, but thank you for preparing the Room as requested. The city view from the 18th floor was amazing, with the sea visible in the distance during the day and a wonderful night view. The breakfast had a variety of dishes, all of which were delicious. Regarding the Room amenities, I thought it would have been nice to have cleansing oil and facial wash available. I would definitely like to stay again when I visit Hiroshima.

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  • 2.17
    おかしらイイネー

    Before check-in, I w...

    Before check-in, I was told that my luggage would be "placed in the room," but when I entered the room after checking in, the luggage was not there. I was in a hurry, so I called to confirm, but it took a long time for them to bring it. I waited so long that I thought it might have been lost. As a result, I was late for my scheduled time. The room, despite being aligned with SDGs, lacks amenities. The hairdryer is too worn out. All the pillows smelled of sweat and age. The club lounge was too noisy, the seating was cramped, and it was uncomfortable. The menu had few items. Why are children making noise during cocktail time? The breakfast restaurant was also cluttered, making it an environment where I couldn't enjoy a meal in peace.

  • 4.17
    広島お好み焼きみっちゃん

    Everything was satisfactory, with insurance for the service.

    I use this place when my daughter and her husband return to Hiroshima. I am satisfied with the breakfast, room, and accommodation services, but I have one complaint about the service. When we ordered drinks while waiting in the lounge on the first floor, I thought there might not be enough seats for everyone, so I asked for an additional chair. I was told, "The lounge is fully booked, so we cannot add any chairs." At around 11 o'clock, there was only one other group of customers in the lounge. Even when we left the hotel after our meeting, there were only a few groups of customers, and there were dozens of empty seats. I was puzzled as to what the female staff member was being cautious about. I was surprised to receive such a response at a hotel or restaurant. I only wanted an extra chair for a short time, so it was disappointing. My daughter and her husband will return again at the beginning of the year. I hope this doesn't happen again then.

  • 5.00
    ハリモグラ

    Lovely holiday

    The service was very polite and wonderful. The breakfast buffet had a great selection, from Hiroshima specialties to classic dishes, ensuring satisfaction for people of all ages. The parking guidance was also very courteous! We enjoyed having omelets made right in front of us, and had a fantastic time with the jacuzzi, pool, and sauna.

  • 4.17
    可愛いばぁば

    Holiday with my grandchild

    We stayed with a total of 7 people, including my daughter and grandchildren who live in Hiroshima, to enjoy the Mozaik sweets buffet and birthday party. The front desk staff were friendly with smiles and made a good impression, and the Mozaik and lounge staff were also kind in dealing with the children, providing excellent service. The room had a Japanese feel, was simple, clean, and relaxing. We were able to enjoy a leisurely bath with my grandchildren. This is a hotel I would like to use again when staying in Hiroshima.

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