รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Hiroshima

(จังหวัดฮิโรชิม่า/เมืองฮิโรชิมะ) [ทั้งหมด 420 ห้อง]
คะแนนรวม
4.09
(87)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.00
  • สิ่งอำนวยความสะดวก
    4.29
  • การบริการลูกค้า
    4.11
  • อาหาร
    4.08
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.08
  • ความพึงพอใจ
    3.97
  • 5.00
    t-hiko

    Truly wonderful.

    It was extremely hot on the day of our stay. There were many guests and we had to wait during check-in, but we appreciated the complimentary wet towels and barley tea. The Room was also clean. Breakfast was delicious, and we would like to stay again.

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  • 4.33
    5ami

    Perfect for sightseeing in Hiroshima!

    Thank you very much for your hospitality. This was our first stay, and we used it as an Accommodation for my daughter the night before her certification exam. [Room & Amenities] This time, we stayed in the “Premium Corner Twin Room.” As only about four years have passed since it opened, the Room was very clean. Being a corner Room, the view was wonderful. It happened to be on the day of a fireworks festival, so I would have preferred an ocean-side Room if possible. [Staff & Service] The front desk staff were excellent. However, it was a bit disappointing that the Hotel parking has limited spaces and we were asked to use a nearby municipal parking lot. [Onsen / Bath] The in-room bath had a separate washing area, which made it very convenient. It was also very clean since everything is still new. [Facility & Equipment] The Facility has a refined design with a consistent style throughout. We also used the pool and found it very relaxing. [Dining] We had planned to eat dinner outside the Hotel, but prioritized my daughter’s study time and ate at the Flora Lounge on the first floor instead. The portions and presentation were great, and everything tasted delicious. Breakfast was also excellent. [Overall Satisfaction] Overall, we were satisfied with our stay. We would like to stay here again next time we visit Hiroshima.

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  • 2.17
    ちぎょどん

    We’re sorry to hear you were disappointed.

    The parking attendant’s guidance was unclear, and we had to circle several times before finally parking. Even though there was surface parking available, we were directed to the mechanical parking system. At check-in, I asked whether guests on the Executive Floor could check in on that floor. I was told that everyone lines up in the long queue, so I waited—only to be told later by staff that check-in could indeed be done on the floor and that I should move there. Wi‑Fi also seemed to be available only to members; it required filling in personal details such as name, address, and email before it could be used. The Room had no amenities or bathrobe. The lounge offerings were also a bit disappointing. When leaving, there was no attendant at the parking area. As I was about to go to the front desk for help, an attendant suddenly appeared—but a different car came out first, and we were kept waiting. I have stayed on Executive Floors at many Hotels, but this stay was disappointing in several ways. I hope things will have improved by my next visit to Hiroshima.

  • 3.67
    Beigegray

    A hotel with great value rates, though the lounge is disappointing

    This Hotel has very well-trained staff, and the service was excellent. The weather was nice where we departed from, but it was raining here during our stay, so we arrived without an umbrella. We assumed there would usually be umbrellas prepared in the Room at most Hotels and that we could simply borrow one, but there were none available here. When we asked at the front desk, we were told, “All loaner umbrellas are currently checked out today...” We didn’t know how we would go sightseeing, but they somehow managed to prepare two umbrellas for us (they didn’t match). To ensure all guests can borrow umbrellas fairly, I think placing one umbrella in each Room would help prevent situations like this. Also, since our Room included lounge access, we were looking forward to it. However, the selection was limited and mostly consisted of inexpensive snacks we wouldn’t normally eat at home. Because the Accommodation rate was reasonable, I understood it might be unavoidable, but I still felt a bit disappointed. This time I made a Reservation through IKYU. For some reason only two Room categories appeared for any date on the site, so I assumed this Hotel only had small Rooms available. However, at check-in they informed us that a suite was available and that we could upgrade by paying an additional fee. We ended up staying in a suite and had a very comfortable stay.

  • 2.20
    shizuoka___

    APA Hotel is as follows.

    We arrived by rental car. Around 3:30 p.m., we pulled into the drop-off area to check in, but there were no staff members there. Even after parking and waiting for a while, no one came out. With no choice, we turned on the hazard lights, left the car, and went inside—but there were still no staff in sight. Only after walking further in did we finally find someone. When I asked, “What should I do with the car?”, they couldn’t give a clear answer and just said, “Please park in the flat parking area over there.” That was too vague to know exactly where to go, so I asked, “Will it be obvious once I get there?” They replied, “Yes, a staff member will guide you,” so I trusted them and drove over. However, there was no one in the parking lot either. While creeping along slowly, someone finally appeared and gave barely any guidance—just saying, “Not this way. Please back up.” I wondered if it was simply a quiet time by chance, but later that same day we went out and returned at night and it was the same situation. Not only was there no greeting on arrival—we again had to go inside to find staff just to figure out what to do with the car. Overall, it felt not just unwelcoming but actively negative. APA Hotel is clearer and feels more welcoming than this. It made me feel like I never want to use Hilton anywhere in The whole country again.

  • 3.33
    @satosogo

    Club Lounge

    It was disappointing that use of the club lounge was limited to one hour within the 17:00–19:00 time slot, and also disappointing that the food and drink selection was quite limited. I hope this will be improved by my next stay.

  • 4.50
    一休太郎のおとうと

    Thank you, as always, for your kind support.

    I had a relaxing stay. Thank you as always.

  • 4.00
    上下

    Front Desk Reception

    I had a comfortable stay in the Room. Thank you for your hospitality. At check-in, there was a line and I waited about 20 minutes. There were multiple front desk counters, but it seemed to take a long time with each guest. I wondered what was taking so long. First, I was asked to fill out a paper form with my address, name, phone number, and even my email address. Even though the travel agency should have already sent my information, there were too many items to complete. Also, my email address is complicated and I don’t have it memorized; when I handed it in without filling that part out, I was told they need it to contact me about lost items and that if it isn’t provided they would call instead of emailing. Since I have stayed multiple times, I thought you might already have my details on file—but perhaps not. Next, there was also the card verification that is common at foreign-owned Hotels. That also takes time. At other Hotels, the information is already entered on a tablet; you just confirm it’s correct and sign. Filling everything out each time is inconvenient, so if this can be improved, I would appreciate it very much.

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  • 4.33
    ふくちゃん７１５

    First time at Hilton Hiroshima.

    As residents of Hiroshima City, we rarely had the opportunity to visit, but since our son and his wife decided to stay at the Hilton, we took the plunge and stayed as well. The staff provided excellent service, making our stay very pleasant. The Room was spacious, the food was delicious, and we enjoyed live performances at the bar lounge (the Black singer's outfit, voice, and singing skills were absolutely top-notch!). According to my wife's rather critical comment, the amenities were somewhat lacking, and she felt that the shampoo left her hair feeling stiff after washing. Other than that, everything was perfect. As for my overall evaluation: I feel that the location is not ideal (though this can't be helped now). If I recall correctly, it was chosen because they could use a former police station site at a lower cost. However, I still think it would have been better if it faced Peace Boulevard or was closer to Peace Park.

  • 5.00
    gain

    Breakfast

    The breakfast offers a wide variety. I often stay at accommodations outside the prefecture once a month, but it has been a while since I experienced such a stylish and satisfying breakfast. Despite being a large group of 9 people from two families, we were promptly accommodated in a private room, showcasing the high level of hospitality at this hotel.

  • 3.67
    ららん2023

    The bed was too soft.

    The bed was too soft, and during the 3-night Multiple Night Stay, my back started to hurt. Other than that, I was satisfied with the service and meals.

  • 3.83
    ららん2023

    It doesn't feel like the same chain of Hotels.

    I stayed at Hilton Tokyo before, but the Facility felt outdated, and the service was pretentious, leaving me with not many good memories. On the other hand, Hilton Hiroshima had kind and friendly service that made me feel at home, and I would love to stay there again.

  • 4.67
    篝

    First-time Use

    This is my first time staying at Hilton Hiroshima. The 12:00 check-out time allowed for a more relaxed departure compared to other places. It felt like more than half of the guests were foreigners. There was a pool and jacuzzi on the 5th floor, and I noticed many foreign guests using them, though I did not use them myself. The Room was spacious and comfortable, with separate toilet and bath areas.

  • 3.33
    Datenana

    The meals were very ...

    The meals were very satisfying, but the air conditioning in the first room we were guided to was not functioning. Despite contacting the front desk and having an engineer check it, there was no improvement. We requested a room change, but since all rooms were fully booked that day, we were told that a change could only be made if there was a cancellation from an unarrived guest. Fortunately, we managed to switch rooms eventually, but imagining what it would have been like if we couldn't during this cold winter season feels unbearable. We chose to stay here expecting new facilities from Hilton's recently opened accommodation, so this experience was very disappointing. Additionally, it took about three hours to complete the room change process, which left us physically and mentally exhausted. It raises questions as to whether more optimal and prompt responses could have been provided in such situations.

  • 5.00
    弾丸広島旅行

    The pleasant scent a...

    The pleasant scent and the bed were amazing. This was my second stay, and I would love to stay at Hilton Hiroshima again when I visit Hiroshima.

  • 5.00
    ao-mii

    Would love to visit again.

    My children and husband used the pool and found it very comfortable, saying they wanted to swim again the next day. The morning buffet had a wide variety of options, making it convenient for families with children. We were delighted by Hiroshima specialties like lemon jelly and anago (conger eel) rice.

  • 5.00
    マロン大好き

    Breakfast is excellent!!

    I stayed with my daughter and her spouse. My husband and daughters seemed to enjoy the gym and pool, and they were very pleased. Above all, the quality of the breakfast was excellent!

  • 4.83
    ＠菜々子@

    Good.

    Stayed for the second time following last year. The staff's excellent service made my stay very pleasant. I would love to stay again.

  • 3.67
    リヴさん

    Stayed for 2 nights....

    Stayed for 2 nights. The Room was clean, functional, and comfortable. The scent of the provided amenities was very pleasant. Breakfast had a good variety; while not luxurious, it was cozy and sufficient for me. The front desk service was excellent, and I would definitely choose to stay here again when visiting Hiroshima. However, one disappointing aspect was the cleaning service. I left my suitcase open while going out, only to find a used rag from cleaning placed on top of my clothes inside the suitcase upon return—this shocked me! Additionally, the toilet's dustbin seemed unfinished with trash scattered on the floor. Please ensure final checks are conducted thoroughly!

  • 1.00
    ゲスト

    Too crowded.

    Breakfast was unavailable due to overcrowding, lack of staff and chefs, and no replenishment of food items. Very disappointing. I will not return again.

  • 5.00
    KOSHA

    As expected, it was an excellent Hotel.

  • 3.00
    ぽんちゃん1991

    I was disappointed because I had high expectations.

    There was an issue with the Room, but instead of resolving it, they only removed the problem and did not offer a room change. I was concerned about dust during cleanup, felt disappointed as I had high expectations for my stay, and couldn’t rest immediately despite being tired upon arrival. Eventually, I requested a room change myself and they accommodated it. At check-in, I was told that an upgrade was available for 3,500 yen but declined. However, during the trouble, they claimed no rooms of the same type were available for a swap—which turned out to be untrue as there were vacant rooms. The breakfast menu wasn’t particularly appealing. The Hotel itself wasn’t bad but was overcrowded with inbound tourists. The bathroom with a washing area and large bathtub was nice; having bath salts would have been even better. Being an international chain Hotel meant fewer amenities overall. The lobby had a lovely atmosphere; however, considering the price point wasn’t especially high, it might have been better to approach this stay as one at a Business Hotel.

  • 4.33
    mmmmm25

    This is my second st...

    This is my second stay. I am very satisfied overall, but there were some disappointments. The miso soup at breakfast was not hot enough and didn’t taste good. Also, I recall that bathrobes were provided during my previous stay, but the amenities now seem simpler overall.

  • 4.83
    立野マン

    Hiroshima

    Thank you for choosing Hilton Hiroshima for the first time. Everything was excellent, but above all, the service provided by everyone (reception, staff who brought luggage to the Room, parking staff, and those who assisted with the teppanyaki dinner) was outstanding. My wife was particularly impressed with the vegetarian course at the teppanyaki dinner.

  • 3.33
    ほーほー鳥

    The future feels uncertain.

    The location is a significant drawback. It seems only feasible for those traveling by car or using a taxi from Hiroshima Station. Walking from the nearest tram stop with luggage is not recommended. While there are restaurants nearby, they are in areas like Nagarekawa and Yagenbori, which are more nightlife-oriented and not ideal for families or couples seeking a relaxed dining experience. Opting for the hotel's restaurant instead, the prices clearly target inbound tourists, and despite being a weekend, it was not crowded—something to take note of. Service was standard with no exceptional hospitality felt. The guest room was spacious and comfortable with good beds; however, amenities were minimal, leaving a somewhat sparse impression. A positive point is that checkout at 12 PM is available even for non-elite members. However, notable highlights end there—charging non-Hilton Honors members for WiFi was quite surprising. The location remains the primary issue here. For tourism purposes, this location and price range seem unappealing; even for business use, it’s too far from Hiroshima Station. While there’s a pool available, there’s no Onsen facility on-site. Even foreign tourists who love Hilton might raise an eyebrow at these shortcomings—it raises some concern about their satisfaction levels here. I would not consider revisiting this property again.

  • 3.80
    イシワタクー

    Accommodation for the purpose of pool use

    I always stay at accommodations with a pool. The pool itself was spacious and enjoyable, but after taking a shower in the shower room and wrapping myself in a towel on the way back to the changing room, a man entered the hallway. Startled, I contacted reception from the changing room, and later received a report that it might have been an accidental entry. Having used various pools before, I had never experienced such an incident and felt concerned about safety measures.

  • 5.00
    やすいみつぐ

    Recently, I first check the Hilton Hotel Hiroshima when on a business trip to Hiroshima.

    It is a hotel with a calm atmosphere where you can relax. Recommended for both business and sightseeing, and the meals are delicious.

  • 4.50
    かばさんの口

    Sounds good.

    The Room and breakfast are perfect. The staff is kinder than at other Hilton Hotels, and I would like to visit again. The club lounge is quite crowded, which is a bit disappointing, but it passes.

  • 2.20
    チェリレッド

    Uncleaned guest room

    We were looking forward to staying at the new Hilton, but we were disappointed as the Room was not cleaned. When I thought of having tea, there was only one stained teabag and the paper napkin was crumpled. The amenities in the bathroom were not replenished either, with only one item available. We informed the staff and requested cleaning before we returned from going out, but in the end, there were just two teabags instead. It seems that our request wasn't properly communicated to those responsible, and it appears that regular training or final checks for cleaning staff are lacking. An apology letter and a token of apology were placed on the table; however, it was merely a printed template without details of what went wrong or a manager's signature—just an off-target message saying they apologize for any inconvenience caused. We even washed items like cups ourselves as we doubted if they had been properly cleaned. We would like to request more thorough cleaning of Rooms where guests stay.

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  • 4.50
    広島お好み焼きみっちゃん

    A small misunderstanding

    My daughter's family stayed for 3 nights during their visit. They were very satisfied with the room, meals, and pool, and seemed to enjoy their stay. However, there was a misunderstanding, and we were a bit confused with the procedures. I made the reservation through IKYU for 2 adults, 1 elementary school child, and 1 infant. At the breakfast venue, we were told there was no reservation for the elementary school child, and we were charged for the breakfast. At the final checkout, we were also told that the reservation was only for 2 adults, which caused confusion. I went and presented the reservation details from IKYU, had the reservation details corrected, and the breakfast charge adjusted, but this misunderstanding was troublesome. I didn't receive a detailed explanation as I was in a hurry, but wasn't there a discrepancy in the reservation details from IKYU to the hotel? During a stay, there can be various situations where one might feel troubled or uncomfortable. As this is essential information that forms the basis of service, I believe it is necessary to ensure there are no mistakes and to prevent recurrence.

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