รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Hiroshima

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Hilton Hiroshima among the many accommodations available. We sincerely apologize that you were unable to fully enjoy your breakfast during your stay. Providing consistent service to all our valued guests, even during busy periods, is of utmost importance to us. However, we deeply regret the inconvenience caused by delays in replenishing dishes and sincerely apologize for this shortcoming. Since our grand opening in October 2022, we have been committed to listening carefully to our guests' feedback and continuously improving our operations. Regarding the issue you pointed out, we will share it with all staff members of the relevant departments, including the management team, and review operational procedures during busy periods to implement corrective measures. We truly appreciate this opportunity to reflect on and improve our services. While we cannot undo the unpleasant experience you had this time, we sincerely hope for another chance to regain your trust and look forward to welcoming you back wholeheartedly.