รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Hiroshima

(จังหวัดฮิโรชิม่า/เมืองฮิโรชิมะ) [ทั้งหมด 420 ห้อง]
คะแนนรวม
4.07
(78)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.96
  • สิ่งอำนวยความสะดวก
    4.31
  • การบริการลูกค้า
    4.09
  • อาหาร
    4.06
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.06
  • ความพึงพอใจ
    3.94
4.00
まりりんりん1

The Hotel was wonderful.

This is my second stay here. The service during check-in and check-out was truly befitting of a first-class hotel! The room was very clean, with large windows, and lying on the bed while looking at the sky was a very soothing experience. I injured myself outside, and they kindly brought me antiseptic and bandages, which was very helpful. Upon arrival, I received a message asking, "Is there anything we can assist you with?" so I immediately made a request. Since I couldn't walk due to the injury, I asked to change the breakfast buffet to room service. Regarding the cost, I had to request room service anew, so there was an additional charge. I was looking forward to the room service breakfast in the morning. However, various dishes were placed haphazardly on the tray, not individually served, and there was no setting provided, which was disappointing. The content was also a bit disappointing! Therefore, next time, I will choose an executive room and have breakfast in the lounge. I look forward to the next time.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4
  • 2/1/2025~
  • 2 คน 1 ห้อง
  • Deluxe Twin (Non-smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Maririnrin1, Thank you very much for always choosing Hilton Hiroshima. We are delighted to hear that you found our service to be first-class during your check-in and check-out. We also appreciate your compliments on the comfort and relaxing atmosphere of the room. We are glad to have been able to assist you in any way after your injury. However, we sincerely apologize for not meeting your expectations regarding the room service breakfast. We will use your feedback on the delivery and setting for future improvements. We understand you are considering staying in an Executive Room next time, and we look forward to welcoming you. We are eagerly anticipating your next visit.

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ดูรีวิวทั้งหมดของHilton Hiroshima