รีวิวและความประทับใจจากผู้เข้าพักที่ Atagawa Ocean Resort - 3หน้า

(จังหวัดชิซูโอกะ/อำเภอคาโม จังหวัดชิซูโอกะ) [ทั้งหมด 75 ห้อง]
คะแนนรวม
4.31
ดี (198)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.32
  • การบริการลูกค้า
    4.47
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.96
  • ความพึงพอใจ
    4.38
  • 2.33
    デスペ

    Unfortunately

    This was my second stay. Unfortunately, I couldn't use the open-air bath due to the low hot spring water supply. The toilet's bidet function was not working, which was disappointing. The futon cover had a brown stain that looked like spilled tea, so I called the front desk to have it replaced. I will not be returning.

  • 2.67
    mika*08

    Onsen is...

    I stayed on February 7th. I had high expectations, but it turned out to be a disappointing stay. What was particularly disappointing was that the bath temperature was low. Even when soaking in the tub, my body didn't warm up enough, and I couldn't get the satisfaction of being at an onsen. Since I was spending time in the indoor wear, the dinner venue was also chilly, and it wasn't an environment where I could enjoy my meal comfortably. At check-in, I was informed that "the open-air bath cannot be used in the morning," but there was no information about the low water temperature. If it was this lukewarm, shouldn't it have been communicated in advance? I was really looking forward to the onsen, so it's very disappointing. In such a situation, I cannot consider revisiting.

  • 4.83
    こんこくだい

    The hospitality of the Nepalese waitress in the dining hall is excellent.

    The room hasn't been long since it was renovated, and it's chic and beautiful. From the room, you can see Oshima and the vast expanse of Sagami Bay. I didn't have high expectations for the restaurant buffet, as they are usually not very tasty, but the food here was a cut above the rest. While it doesn't quite reach the level of a city hotel's buffet (due to price differences), the enthusiasm is comparable. The seafood and other dishes were satisfying. The hospitality of the foreign staff, including Nepalese, was excellent. The service was a step beyond the formality of a city hotel, offering a more relaxed and friendly experience, which reflects the open-mindedness of the management staff. It was my first stay, but I found nothing to be dissatisfied with, and I think it's a wonderful property with great cost performance. I would like to use it again and recommend it to others.

  • 4.83
    ボンタノコネ

    Good view

    The service provided by the staff at the 4th-floor café and the dining venue was excellent. I would like to visit again. If I had to mention something, it would be nice to have disposable slippers.

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  • 4.67
    ちゅん?ちゅん

    I was able to refresh.

    Stayed with my sister There was a problem with the onsen water not coming out, but the hotel's response was excellent, and we were able to use the onsen at the adjacent hotel (the quality of the spring was good). For dinner, we had reserved a course meal with a selection of Japanese sake, and to our surprise, we received a whole bottle (we chose a 750ml bottle of Dassai). The food and the staff's service were truly excellent, and our room was upgraded to a very spacious and comfortable room on a high floor. The view of the sea right in front of us was also great, and we had a wonderful time. Thank you for taking care of us.

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  • 4.00
    銀のエース

    Overall, it was good, but the bath was a bit disappointing.

  • 3.17
    forestgreen.m.k

    I chose this Hotel b...

    I chose this Hotel because it was said to offer great value for money. All the Hotel staff were very pleasant. However, one disappointing aspect... Although the Hotel has been renovated and appears clean at first glance, the air conditioning in the lobby and the air conditioner in the Room were heavily soiled with mold and dust. The air purifier in the Room also had significant water stains. I felt it would have been better if there was more meticulous attention to less visible areas. I understand there may be staffing shortages these days, but I am cheering for you from afar. Thank you for taking care of us during our stay.

  • 4.00
    ひろヒロ

    Ocean view is the best.

    Overall, it was good, but there were some points where the cleaning was not thorough, and the smell in the Room was concerning, and the toilet was disappointing. However, the layout of the Room was very good, and the ocean view was absolutely fantastic.

  • 4.00
    June&May

    The sound of waves earns high points.

    We enjoy Onsen with our family once a month. We go to the mountains or the sea... Places near the sea have the sound of waves as their greatest asset! Even if it's cold in the Room, we open the window and relax, and the sound of the waves from the open-air bath was soothing. We also enjoyed the welcome drink service, and everything in the Room was new and clean. It felt very clean. We made a Reservation through IKYU, and since we are Diamond members, we received a 3000 yen shopping voucher for use within the facility! This is very helpful for buying souvenirs or eating and drinking at the CAFFE!! The restaurant staff were impressively hospitable, engaging in pleasant conversations with the guests at the tables. I felt a great sense of service and hospitality, truly valuing the customers. Wonderful. There were four disappointing points. ① Food It was a buffet, but empty plates were noticeable. As a result, we couldn't eat what we wanted, and despite it being a buffet, there were many things we couldn't eat, and we ended up eating the same things. Also, personally, my son has likes and dislikes, and since the dinner was mainly seafood and vegetables with little meat, he only ate potatoes, shumai, takoyaki, and shrimp tempura, which was a pity. Moreover, when he went to get more, the plates were often empty, and he seemed to have given up. ② Drinks at the Onsen I think the number one enjoyment after coming out of the Onsen is the drinks. Like coffee milk or milk... There was only a water server in the changing room. ③ In-house wear Our family is all large-bodied, so the LL size in-house wear was small for me and my son, and the pants were tight. My wife also wore the men's? blue one. It would be better if they were provided or mentioned at the front desk. ④ Dessert Regarding the dessert ice cream, there was only one ice cream scooper for various flavors. So, even though we were scooping vanilla, it was coated with matcha. My son doesn't like matcha, so he took vanilla, but it was green, so he ate it trying not to leave it. I thought that couldn't be right... and when I went to check, the cup with water for the scooper was covered in ice cream, in a terrible state. It would be better to change the water regularly. Or have a scooper for each ice cream flavor.

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  • 4.67
    大阪ベイマックス

    I used it for my daughter's birthday.

    The room was clean and the view was great. We enjoyed a course meal with detailed explanations, which was nice. The service was also good, and we were satisfied.

  • 5.00
    tabisurulexus

    We informed them in ...

    We informed them in advance that we had elderly people with us, and they were considerate in preparing the room location, dining seats, and wagon cart. The hospitality of all the staff was excellent, making our stay very comfortable. (Thank you for taking the trouble to apologize for the issue with the hot water in the room.) The Onsen, scenery, and meals were all very delicious. Also, as it is a pet-friendly Hotel, I was a bit concerned because I am not good with animals, but there was no problem at all. I would definitely like to use it again.

  • 5.00
    DeepI

    Sunrise

    New Year's trip The sunrise from the Room was wonderfully moving. The meals were also varied and very satisfying.

  • 4.67
    chiebuzz

    Used during the New Year

    I stayed with a plan that allows staying with dogs. There was a separate area for dogs, so I could stay without any worries. Before entering the room after a walk on the beach, there were warm showers, blowers, and towels available, which was very helpful. It was great to stay with my dog at a place with an onsen and open-air bath, as such places are rare, but it was unfortunate that the mat at the entrance of the bath was a bit slippery. The meals were buffet-style, with a wide variety of delicious dishes. I would definitely like to use it again.

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  • 4.67
    みちもと

    I will visit again soon!

    I always stay in Izu Kogen at the end of the year, and since my husband and children liked it after staying here a few times, we decided to stay here for a four-night Multiple Night Stay this time. It was a great decision. Every time we visit, we find the service to be pleasant, and everyone is polite no matter how busy they are. It was also nice to reunite with familiar staff. We had many opportunities to talk with the foreign staff, who were involved in making balloons and bracelets for the children and providing service at the restaurant. They spoke with smiles about how much they love their work here and feel fortunate, which left a strong impression on us. We were also impressed by how the property values people, as seen in their employee satisfaction. This time, we enjoyed the free flow for the first time, relaxing with drinks and nuts while playing board games. Of course, the quality of the Atagawa Onsen is excellent, but we also appreciated the cleaning wipers in the changing room and the availability of ReFa and Dyson dryers, which made us want to visit the onsen whenever we had the chance (laughs). If I had to say, the buffet and the menu at the third-floor restaurant were almost the same as last time, so it would be nice if there were some innovations for repeat guests. However, the use of local ingredients made the meals very delicious. Of course, there are many other good Stays, but for us, this place is our absolute favorite for its homey atmosphere, family-friendliness, and great value for money. The corner Japanese-Western room we stayed in for the first time was also very comfortable, so we will be back again. Thank you very much.

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  • 4.33
    みきみず

    Room is wonderful and you can enjoy the first sunrise at the Hotel.

    We stayed as a family. All rooms have an ocean view, and you can hear the sound of the waves, which is very relaxing. We were able to enjoy the first sunrise of 2025 from the room, making it a wonderful start to the year. The room was spacious and clean, and we would like to stay again. The buffet offers a wide variety of dishes, but it would be more enjoyable for those on a Multiple Night Stay if there were more changes between the first and second nights. The sashimi corner is in a difficult-to-reach corner, so we would appreciate it if it could be placed in a more accessible location. There were only two carts for the elderly, which was not enough, so we would like to see more provided. The drink service at the café for guests was good (though the disposal of plastic containers is a bit concerning). The New Year's Eve soba service was also nice. The staff's attentiveness was wonderful, and we had a pleasant stay. It would be nice if the morning bath time started at 5 a.m.

  • 2.00
    YUKIpoyo

    Although it was ment...

    Although it was mentioned that the onsen was free-flowing and there was an indoor bath, there was a strong chlorine smell. Amenities were not in the room but in the lobby, and it was self-service. The corridors on the second and third floors, which we used to move from the pet building to the bath and dining area, smelled like sewage, which was unpleasant every time. It seems that this property once ranked second in the Pet Stays Grand Prix, but I wonder what was evaluated... Perhaps the quality of service dropped during the New Year holidays, but it was not a room with an onsen, and the breakfast and dinner were ordinary buffets, costing 180,000 yen for three people and a pet. It was a property where the price and service did not match.

  • 5.00
    なおみゆらら

    I stayed for one nig...

    I stayed for one night with my Maltese. There was a dedicated elevator, so we could stay without worrying about others. The room was ocean view, and both the scenery and the room were lovely. It was great to have a dog cage, diaper sheets, and dishes provided. The surrounding area was an abandoned hotel, so we could walk without worrying about cars. Our dog wasn't fond of the dog run, but since there were no other dogs, it seemed like he could explore. Meals were buffets for both breakfast and dinner, with a wide variety including local and specialty dishes. We couldn't try everything, but we were very satisfied. The bath was clean, and the open-air bath was incredibly relaxing while listening to the sound of the waves. The fact that the hairdryer was a Refa was a high point. We arrived late due to traffic, so there were events for the hotel and children, but it was a shame we couldn't fully enjoy them.

  • 3.83
    KHTパパ

    The onsen is somewhat crowded.

    The staff were all smiling and made our stay pleasant. The Onsen seemed unable to make the most of its abundant hot water, as the bath, washing area, and changing room were narrow, which was a bit disappointing. It's a shame for Atagawa Onsen. I was a bit disappointed that the Onsen couldn't be designed to be more fulfilling.

  • 3.83
    ごーごーりょこう

    Happiness surrounded by the sound of waves

    Stayed for one night at the end of the year. Good points: A triple bedroom that is a delight for three guests (rare to find) Despite being Southeast Asian, the staff provided pleasant service Above all, the sound of the waves from Sagami Bay and the 180-degree open ocean view when you open the window Not so good points: The shop is underwhelming, a convenience store run is necessary before check-in (no convenience store nearby) The buffet meals have long out-of-stock times, the desserts are mediocre, and it would be nice to have decaf available

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  • 5.00
    panpy

    Satisfied with hospitality

    We stayed with three generations plus a dog to celebrate my father's 90th birthday. We were used to dog-first hotels, so it was a bit disappointing that we couldn't dine together, the cage was small, and the dog run started at 9 o'clock, but everything else exceeded our expectations. We would like to visit again during the off-season. The service and responses on the course were full of humor, allowing us to celebrate slowly and enjoyably. The foreign staff were very pleasant, and the quality and volume of the food were more than satisfactory. The hospitality was excellent. It was also nice that they used a lot of ingredients from Izu for breakfast as well. The room was new and clean, with no complaints, and since we didn't use the room bath, its small size was not an issue. The quality of the Onsen in the large public bath was wonderful, and it was very effective for dry winter skin. Using the Onsen water for the final rinse further enhanced the effect. The basket used to go to the bath was convenient and lovely, and the room wear was easy to wear in terms of design and fabric. It was also nice to be able to go to the restaurant in room wear. We also liked the dog food menu. These are not available at other hotels, and the attention to detail is impressive. The discount benefits for IKYU Diamond members were very helpful.

  • 4.50
    ハピカピ

    Impressed by the staff's thoughtfulness

    We stayed at the property for a short trip to celebrate my husband's birthday. The lobby inside the property is not spacious but bright, and the room was ocean view, very spacious, and relaxing. The most impressive part was the poolside cafe. With the best scenery and atmosphere, there was an event called "free flow" with a T-shirt purchase, and my husband, who loves alcohol, enjoyed it to the fullest. The highlight was the staff's surprise birthday gelato. The dinner at night was French, not too heavy. As expected, the golden eye snapper was perfect. The onsen felt lukewarm, perhaps because we are used to hot public baths, but it left our skin feeling moist and nice. Overall, it was a wonderful stay. Thank you very much.

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  • 4.67
    きみえみきみ

    Near perfect

    The room on the top floor was spacious and clean. However, we had to bring the room's bath towel and face towel to the large public bath, but there was only one face towel in the room, so I wondered about the towel for washing my face in the morning. It would be nice to have the usual thin towels as amenities. The café on the 4th floor was nice. It would have been helpful to have a menu or something in the room. The gelato was delicious. I would like to use it again.

  • 4.83
    Lia277

    Although it was just...

    Although it was just a one-night stay, I was able to fully enjoy and have a very relaxing time. The room was clean, spacious, and comfortable, and being on the top floor, it offered a great view where I could see the sunrise over the horizon. The onsen was not too crowded, allowing me to enjoy it at a leisurely pace. The changing room felt a bit cramped, so it seemed like it might be difficult to use the hairdryers if it got crowded. At the café, I enjoyed a 90-minute all-you-can-drink sparkling wine offer. Everything was delicious. There were several groups of about four people who had purchased T-shirts, and it was a bit noisy. I was impressed by the service at the café and the hospitality of the young female staff. Despite the last-minute request for the shuttle service reservation, they responded kindly, and overall, I think it was a wonderful hotel. Thank you very much.

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  • 5.00
    まりりん55go

    Highly recommended!

    It was a property chosen for a reunion trip with classmates we hadn't seen in 30 years, featuring an onsen and a room for six, conveniently located for members coming from both the Kanto and Kansai regions. With a view of the sea and a beach nearby, we enjoyed delicious meals and everyone was completely satisfied! We asked for a photo during the meal, and despite being busy, the staff kindly assisted us. We are grateful to the staff. We will visit again.

  • 3.17
    LC500_traveler

    I have used it several times and have the same impression each time.

    【Good Points】 - Close to the sea 【Bad Points】 - Lacks elegance, possibly due to accommodating groups of Chinese tourists and elderly groups - Some guests grab food with bare hands at the buffet - Elderly Japanese guests engage in bothersome interactions with female staff - Chinese tour groups eat noisily and hold large gatherings in the hallways - Elevators are rarely available during the day as staff use them for cleaning - Generally inflexible (understandable as it's not a first-class Hotel, but it's too rigid) - Swimming competitions in the large public bath

  • 4.67
    みちもと

    Good value for money

    I stayed for a multiple night stay. It had been a while since my last visit, but I was able to enjoy a pleasant time with the same spirit of service as always. The staff provided truly warm hospitality. The meals were focused on local ingredients and were very delicious, and the onsen was very pleasant. Thank you very much. Here are some suggestions with high expectations: - The welcome drink service used to be only hot coffee, but now there are more variations, which is great. One more push, I would love to see iced coffee included! - During the buffet, some Chinese guests were coughing and sneezing towards the buffet table, and after that, I completely lost my appetite. Could you please provide a warning in Chinese as well? The space is very cramped with many people, and the sense of hygiene is diminishing, so I would like you to address this once again. - This was something that surprised my husband greatly, but there were no towels provided for the child sharing existing bedding, and when we asked at the front desk, we were simply told that there are no towels for children. What is happening with the Kamenoi Group? I thought it was kid-friendly, but to not even lend a single towel... This is the first time we've been refused. Is it the same for families with babies? If you can freely lend out yukata and amenities, you should increase the number of bath towels. Since this was a multiple night stay, we skimped on adult towels and saved them for the child to reuse. I think this is something that should be improved immediately. Other than this, the hotel becomes more and more attractive with each visit, and the cost performance is very good, so I plan to stay here again at the end of the year instead of at Kamenoi Hotel. I look forward to your continued service.

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  • 2.83
    クニー

    Dinner was disappoin...

    Dinner was disappointing. The taste was impeccable, but the portion was small. I would have liked some bread to be included. The golden eye snapper was served whole with the head, but there was hardly any edible part. Despite the unsatisfactory dinner, breakfast was scheduled after 9 AM, which was poorly organized. In all the hotels I have stayed at before, meals were finished by 9 AM at the latest, allowing guests to rest in their rooms. It was disappointing that this hotel started breakfast after 9 AM.

  • 4.33
    keras810

    It is designed as a full-fledged property for stays with pets.

    I stayed with my pet. The three rooms on the left side of the building (on each floor) are designated for guests with pets, with separate entrances and elevators. Although the elevator is separate, the hallway connects to the regular room zone on the same floor. The ocean view from these three pet-friendly rooms is slightly limited compared to other rooms. The design and amenities of the room for staying with a pet are satisfactory. There is no issue with the cleanliness of the room. There are not many places where you can enjoy an onsen, meals, and an ocean view with your pet, but this place meets those criteria. This hotel is located in a hotel district along the coast, but other hotels are run-down, giving the area a shabby feel. Amidst the dilapidated town, only this ocean resort is bustling. The exterior and interior of the building are also clean. Perhaps it's a difference in management skills. The meals were good. The service is not problematic, but it tends to be somewhat straightforward. In the dining hall, technical trainees who seemed to be from Southeast Asia were working hard. Let's watch over them warmly. The parking lot is along the coast, so the windows become white with salt. You should wash your car after returning home (including the underside). There was no hair styling product (for men) in the bathroom, room, amenity area (next to the front desk), or shop. If you want to wash your hair, you need to bring your own. It's not the hotel's fault, but the shabby surroundings dampen the resort atmosphere.

  • 3.67
    ヨシババ

    The staff always gre...

    The staff always greeted us with a smile. The buffet venue was small, making it difficult to get food. Also, the Onsen was nice, but there were few washing areas, so several people had to wait for an open spot, which was inconvenient. I hope for improvements. Thank you for your hospitality.

  • 3.83
    hitomit

    Free flow of sparkling wine with the sound of waves and a starry sky

    Since the heatwave lasted so long, I wanted to relax by looking at the sea and soaking in a hot spring, so I booked a solo trip to an onsen with a view of the sea. I was worried about the noise and the crowded baths during peak season based on reviews, but on Friday night, it was moderately lively, and there were no moments where the noise or crowding bothered me. The hotel staff were all smiling and their service was excellent. Especially at the café, they kindly recommended registering for LINE to get a discount, and even though the coupon had expired and I wasn't planning to use it, they went out of their way to contact the front desk to renew and apply it, which was very kind. I learned about the free-flow plan at the poolside café from reviews, and it really enhanced the holiday mood, allowing me to fully enjoy it. There were various types of beer, but I gave up as I started to feel tipsy. The snacks, like cheese and nuts, were just right. I read that the pool was still available due to an extended period, so I brought my swimsuit. Although I originally intended to indulge in reading while listening to the sound of the sea, I ended up spending most of my time at the pool (and café). The poolside was lively, but since there were hardly any serious swimmers, I could enjoy it as if I had it all to myself. The onsen was spacious, allowing me to relax and relieve my fatigue. Since it was a solo trip, I was a bit worried about what kind of room I would get, but I was given a room on the top floor with an amazing view, which lifted my spirits. The weather was starting to turn, but I could enjoy the starry sky from the balcony. After gazing at the stars for a long time, mosquitoes managed to reach the 10th floor, so caution is needed there. (Stink bugs also come.) The only slight disappointment was dinner. I chose a course meal instead of a buffet, so it was nice to eat calmly, but it felt a bit lonely as there were no dishes served piping hot. Each dish was delicious (the names of the dishes were also enticing), but the appetizers were very thin and small slices, and although the spaghetti and main meat or fish were served in Staub cocottes, the cocottes were cool enough to touch by hand, and the dishes were lukewarm. I tend to overeat at buffets, and since I chose the course meal, I could enjoy the café's free flow, but if the dishes are going to be lukewarm, maybe a buffet would be better. Breakfast was a buffet, with a variety of delicious options. Especially the fried horse mackerel.

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