รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Nagasaki
- ห้องพักและสิ่งอำนวยความสะดวก4.60
- สิ่งอำนวยความสะดวก4.68
- การบริการลูกค้า4.65
- อาหาร4.51
- น้ำพุร้อน・อ่างอาบน้ำ4.34
- ความพึงพอใจ4.58
The level is very high, but the software aspect is lacking.
The facilities were at the Hilton level globally, and the kind service was reassuringly at the Japanese level, but there were moments where I thought, "Huh?" in terms of handling specific situations. (Using hotels of the same level in Tokyo as a standard) Indeed, when gathering such a large number of employees at once in a regional area, it might take some time for the soft aspects to mature. Also, it might have been a coincidence and not necessarily a bad thing, but there seemed to be many young and beautiful employees, which made me feel that lookism might be emphasized in hiring, which was a bit concerning. This is because such hotel men/women might be a bit nervous but are doing their best (so as a guest, we should watch over them warmly), which can honestly be tiring if it continues. It might be more calming if the ratio of older employees were a bit higher. It was disappointing that the public bath was only open until 10 PM, and when I went to the lounge to eat cake at 9:30 PM, it was already over. Especially for the public bath, it could be open a bit later. I deliberately wrote only the negative aspects, but it was a very enjoyable stay.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ4
- 16/11/2024~
- 2 คน 1 ห้อง
- Deluxe Room Double Twin
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Hilton Nagasaki. We are delighted to hear that you had an enjoyable stay. However, we sincerely take your valuable feedback to heart and will strive to improve our services so that we can offer even better hospitality that meets your expectations the next time you visit. We would like to express our gratitude for your feedback once again and look forward to your continued support. Lastly, thank you for taking the time to provide us with your valuable feedback.