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- Hakone Gora Karaku (ORIX Hotels & Resorts)
- Hakone Gora Karaku (ORIX Hotels & Resorts) รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hakone Gora Karaku (ORIX Hotels & Resorts)
- ห้องพักและสิ่งอำนวยความสะดวก4.48
- สิ่งอำนวยความสะดวก4.59
- การบริการลูกค้า4.43
- อาหาร4.47
- น้ำพุร้อน・อ่างอาบน้ำ4.65
- ความพึงพอใจ4.39
- 4.67こここ71วันที่โพสต์: 25/10/2026
The service was excellent, and I had a very relaxing stay.
We had a little trouble finding our way to and from the hotel, but the property was well maintained and the service was attentive. We were pleased with both the in-room bath and the large communal bath. It was a very relaxing stay and a lovely way to celebrate our special occasion.
- 5.00ペン之介วันที่โพสต์: 23/10/2026
I was satisfied with my stay.
Thank you for accommodating our dietary needs. The room and open-air bath were spacious and clean, which we really appreciated. The lounge offered a wide variety of delicious, high-quality appetizers, sweets, and drinks. All the staff were kind, and we had a wonderful stay. Despite the rainy weather, we thoroughly enjoyed our trip to Hakone. We would love to stay again!
- 4.50jackspooวันที่โพสต์: 4/10/2026
We had a great trip thanks to the reviews.
We chose the “Karakku Room” and the teppanyaki course for my husband’s retirement trip after much deliberation. This plan allowed us to check in one hour early and check out one hour late, so even though about 80% of the guests were from overseas, we were able to enjoy the lounge and the rooftop open-air bath at times when they were almost empty. The lounge offerings in particular were excellent: the light meals were original and changed between morning and afternoon, and the outdoor terrace seating next to the lounge had a breathtaking view—it was such a wonderful spot that we could have stayed there forever. Both breakfast and dinner felt less like “local specialties” and more like a concept of serving delicious dishes made with high-quality ingredients. For us as a couple in our 60s, both the content and portion sizes were just right. As it was their 6th anniversary, they had started offering matcha tea and sweets from the proprietress in each room, and it was especially moving that we were served Japanese sweets from Kameya (Kawagoe City), my husband’s hometown—even though we were in Hakone. One thing that concerned me was the card-key security at both the accommodation building entrance and at the entrance to the terrace next to the lounge. I’m not sure if this is intended for inbound tourism considerations, but I wondered whether it really needed to be taken that far. That said, with the spectacular view from our room and a spacious hot spring bath fed directly from its source, I was able to take off my mask for once in a long time and breathe deeply. It is an inn we would love to visit again if we have another opportunity.
- 5.00huku35619วันที่โพสต์: 4/10/2026
Cleanliness
This was my third stay. Although it was your 6th anniversary, the entire facility felt very clean—especially the changing room, which was spotless. It was sparkling and very pleasant. The meals were also extremely delicious. Last time I borrowed a magnifying mirror and a hair iron, and this time they had already been prepared for me in advance—I was truly impressed by such attentive service. Next time, I would love to stay again and bring my daughter’s family as well.
- 3.17暇人爺さんวันที่โพสต์: 4/10/2026
One more.
At check-in, we were kept waiting in the lobby for over 10 minutes while our room was being prepared. It was around 30°C on the day we stayed, but the air conditioning in the room wasn’t on. Assuming it would already be running, I set the temperature to the lowest setting, but it never cooled down, so I eventually called the front desk. When a staff member came up, we found that the A/C power switch hadn’t been turned on. It felt pointless that we had been enduring the heat thinking it just wasn’t working well. Is this something guests are expected to switch on themselves? The switch was also difficult to find. Also, almost all of the built-in furniture compartments (including where the refrigerator is) had dust built up in the finger grooves used to open them, which made me hesitate to touch them. Dinner was delicious.
- 4.67ルイボスレモンวันที่โพสต์: 3/10/2026
A Safe and Comfortable Stay for Solo Female Travelers
I wanted to unwind with a late summer staycation, so I stayed solo for three nights using both direct booking and Ikkyu. I usually stay at the Izusan property, and this was my second time in Gora. Returning to Hakone Gora KARAKU after a year, I noticed many changes. The best improvement was the lounge—especially the sweets—which were much better than before. In the past, it felt slightly inferior to Izusan, but this time I was completely satisfied. The desserts were outstanding. On the other hand, I was a bit disappointed with breakfast and dinner. At Mutsuki in particular, while the ingredients seemed carefully selected, it no longer felt like “this is Hakone Gora KARAKU.” The Western-style galette I had been looking forward to had also changed into a set meal that felt like something you could find at a family restaurant. Since the lounge has improved so much, I hope Mutsuki will be upgraded again as well. That said, everything else—the cleanliness of the facilities, the in-room open-air bath and view, the public bath, and above all the staff’s hospitality—made for a wonderful stay. As a woman traveling alone, I had everything I needed to feel safe and truly relax. Thank you very much for your thoughtful care. I debated for quite some time between here and Izusan, but choosing this property was absolutely the right decision. If possible, I would also love to see rooms in the East Wing included in solo traveler plans—the layout there is more convenient. No matter where I went on site it was clean and comfortable with great views, and it turned into an excellent stay overall. I’d love to come back again next year for another staycation.
- 4.00ikotyanวันที่โพสต์: 30/9/2026
The in-house slippers are flimsy and uncomfortable to walk in.
The socks had non-slip grips, but for me,
- 4.00aym50manวันที่โพสต์: 23/9/2026
Thank you very much.
Thank you very much for assisting us while the typhoon was approaching the other day. Taking into account the following issues with the room cleaning, we have provided our evaluation: 1. There was trash on the floor beside the bed. 2. The faucet in the washroom was left detached. On the other hand, we truly appreciated the service from your staff and also the chef’s service at dinner. Other points we noticed were: 1. It would be nice if the souvenir shop had a wider selection. 2. It would be nice if the lounge menu—especially food items—were more extensive. 3. We would appreciate quicker replies to emails.
- 4.00うさ吉@@@วันที่โพสต์: 20/9/2026
The lounge has been renovated.
The sweets served in the lounge are now even more delicious. We hear they have been made by a pastry chef since this year.
- 4.67熱海花子วันที่โพสต์: 19/9/2026
I was delighted by the change in the Room’s atmosphere.
This was my sixth stay, including Atami. I stayed in the Karaku Room again, and I was surprised at how different the atmosphere of the Room in Gora felt. The chairs had been replaced with a sofa, and it was very comfortable, which made me happy. However, one disappointing point was that the toilet was manual. I have stayed many times, but this was the first time. Another improvement I would like is for breakfast rice to be served in an ohitsu (wooden rice tub). In Atami, it is served that way. For the return Shuttle Service bus, I would like you to add more departures in the 12 o’clock hour. Even so, this is an Accommodation I want to visit again.
- 3.17ナイスチョットだねวันที่โพสต์: 17/9/2026
Hmm...?
We had high expectations because Atami Izusan Karaku was wonderful, but we were surprised by the difference in service and found it very impersonal. The meals were very delicious. We understand that each Facility has its own way of doing things, but when we left, we felt as if we were being treated coldly, and it didn’t feel like a good fit for us.
- 4.50ゲストวันที่โพสต์: 14/9/2026
Clean and comfortable
Thanks to the cleanliness of the facilities and the courteous service, I had a very comfortable stay. The lounge was also pleasant and I enjoyed it. The room was compact but well designed and had a relaxing atmosphere. If I had to mention one thing, the meals (teppanyaki dinner and Japanese breakfast) were slightly below my expectations. While the overall standard and quality were certainly above average, the meat was quite fatty, and overall it didn’t feel particularly impactful in terms of presentation or impression. Also, I would appreciate it if you could introduce the menu details on your website in advance, as some other inns and hotels do. In addition, while the staff were polite and pleasant, it would be even better with a bit more proactive attentiveness and friendliness—especially around the front desk. Overall, it was comfortable, relaxing, highly satisfying, and just as reputed—a very welcoming place to stay. Thank you very much for your hospitality.
- 4.83箱根～ゼวันที่โพสต์: 14/9/2026
The food is simply delicious.
Lately we’ve been staying only at inns in Hakone, and Karaku stands out for its outstanding meals—the ingredients and portions are perfect for us as a couple. The large public bath and the in-room open-air bath are both wonderful, and we were very satisfied with the lounge service as well, with high-quality food and drinks. We hope you’ll continue to refine things so it remains a place where adults can truly relax and enjoy a peaceful moment. In any case, our satisfaction level is very high, and we’d love to visit again next year.
- 5.00Barney.วันที่โพสต์: 11/9/2026
Celebrating My Mother’s Birthday
From central Tokyo, we took an express bus to Gotemba Premium Outlets, then a local bus to Gora Station, and on to Karaku. After lots of walking and feeling tired, we rested in the room for a while and then went to the large public bath. We had it all to ourselves, so we could soak and relax completely. Both dinner and breakfast were excellent and a real feast for the eyes as well—beautiful tableware, thoughtful presentation, and vibrant seasonal dishes that made for a wonderful time. There was also a thoughtful touch in the in-room shower booth for my mother (a bath chair was provided). The open-air bath in the room was surrounded by greenery; in the morning we could hear birds, and at night insects—perfect for clearing your mind and truly refreshing. Everything was taken care of down to the smallest detail. My mother loved everything too, and said she would like to come again “while I can still walk.” When my mother used the shower booth amenities, she especially liked Amenity Set ① (toner/lotion) and ② (serum/moisturizing cream), so we planned to buy them at checkout... but were told that ① and ② are not sold. She was very disappointed. Other amenities (body soap/body cream/body mist, etc.) were available for purchase. Sets ① and ② had a natural aroma; they felt deeply moisturizing without being sticky, leaving skin hydrated, plump, and smooth with refined texture—my mother was delighted that her makeup applied beautifully afterward.
- 5.00なごみ鶏卵วันที่โพสต์: 10/9/2026
Thank you for the wonderful memories.
We stayed here to celebrate my aunt’s 91st birthday. Just as the reviews said, not only was the staff’s hospitality outstanding, but every aspect of the facilities and services was truly top-class. For my aunt, who has difficulty walking, the barrier-free design made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the hotel even once—we simply relaxed and took our time inside—and both my aunt and I were extremely satisfied. It was such a wonderful hotel that we’d love to return and would also recommend it to friends. Thank you very much to all the staff!
- 4.67bebi journeyวันที่โพสต์: 2/9/2026
A Favorite Space
Staying in the Karaku Room, the wonderful view from the Room and the open-air bath offered an exceptional sense of openness. The Room is compact, but its design is functional and free of waste. Above all, the scenery from the terrace was incredibly soothing, and it was a truly relaxing time. What impressed me most was the staff’s refined hospitality. The male staff member who assisted us at check-in created a perfect start to our trip with attentive care and a warm smile. Even though he was busy, he brought his own footwear to step out onto the terrace and took various photos for us, which became a wonderful keepsake. The training is thorough, and we enjoyed an excellent stay where we could relax with complete peace of mind. This Accommodation offers some of the highest service in Hakone. We will definitely return.
- 4.67あやわん216วันที่โพสต์: 1/9/2026
The lounge was excellent.
We checked in early and used the lounge. There was a great variety of drinks and hors d’oeuvres, and since it was a weekday it wasn’t very crowded, so we were able to relax there comfortably. The Room was very clean and compact, but well designed. The open-air bath was easy to use, so we enjoyed it many times. One disappointment was that there were no towels prepared by the open-air bath, so we had to bring them from the washroom. Since we also used the shower room, going back and forth between both felt a bit inconvenient. All of the meals were delicious, beautifully presented, and enjoyable. The flavors were gentle and the portions were just right. Because our dinner time was early at 5:00 p.m., they kindly made rice balls from the remaining mixed rice for a late-night snack, which we appreciated. Points deducted for amenities: there were no pajamas provided; I later realized that requests for items such as additional mirrors had to be made via a QR code (which I didn’t notice); and for some reason there was no pillow (I noticed before bed and asked for one). It was also nice to have lovely spots like the Water Terrace and the Wood Terrace. It was unfortunate that the weather wasn’t very good. We would like to visit again.
- 4.83Kona1227วันที่โพสต์: 1/9/2026
Thank you for your continued support.
I’ve stayed here many times since you opened during the COVID-19 pandemic. This year, I visited Izusan for the first time as well. The ocean view is very refreshing! I prefer the atmosphere in Gora. The meals are delicious and consistently excellent.
- 4.83gigifufuวันที่โพสต์: 30/8/2026
After having a wonde...
After having a wonderful stay at Gora Kadan Atami Izusan in June, I decided to visit the Hakone property as well. The Shuttle Service bus from Odawara was very convenient, making both the trip there and back extremely easy. In addition, there are bus services available before check-in and after check-out, so even though it was only a one-night stay, I was able to relax at a leisurely pace by using the IKYU benefit of early check-in and paying an additional fee for late check-out. Since the open-air bath in the Room is excellent, I highly recommend late check-out so you can spend your final hours relaxing in your Room until the very end. I don’t drink alcohol, but just like Izusan, there is a comfortable lounge where I could unwind with delicious coffee and sweets. While Atami’s sea views are lovely, I also really enjoyed Hakone’s fresh greenery—it was beautiful and quickly became a favorite.
- 5.00Kz2วันที่โพสต์: 30/8/2026
Hospitality Beyond Your Imagination
It was my first stay. I knew it had great reviews, but I was truly moved and soothed by the hospitality and thoughtful care that exceeded my expectations. The meals were outstanding, and I especially appreciated the kindness of turning the leftover seasoned rice into rice balls. I thoroughly enjoyed the bath in the Room as well, but the open-air bath in the large public bath was set at a slightly lower temperature, so I could soak for a long time and relieve my everyday fatigue. The lounge was excellent too! Many guests were relaxing in their own way—it really reflects your wonderful hospitality. My wife was very satisfied as well. We will definitely return!
- 5.00じぇじゅこวันที่โพสต์: 29/8/2026
Couples’ Trip
This was my first visit in four years. I chose Karakusan because I wanted to relax. The Onsen in summer was wonderful as well—I could soak slowly at a slightly lower temperature while listening to the cicadas, which was truly enjoyable. This time I chose teppanyaki, and it was very delicious, but I feel the Japanese kaiseki course is more visually delightful and ultimately more satisfying. Thank you for seeing me off until my car was out of sight on my way home. I was truly moved. I will visit again next year.
- 4.83お昼さんぽวันที่โพสต์: 29/8/2026
We had a wonderful time.
From the guidance upon arrival, explanations of the dishes during meals and small interactions, to the support at checkout, the staff’s consistently courteous and smooth service was truly a pleasure, and we had a wonderful time. The well-appointed lounge, the delicious food, and the breathtaking view from the Onsen in our Room—every highly praised plus point exceeded our already high expectations. It felt like outstanding value for money, and it became a memorable one-night stay that is hard to come by. Thank you very much. One small note: in the morning before checkout, I relaxed while soaking in the bath in my Room. I also enjoy watching MLB broadcasts during that time, but seeing a message on the BS channels about receiver installation was slightly disappointing. Of course, it’s not enough to be considered a negative point.
- 5.00hanaohanaoวันที่โพสต์: 28/8/2026
I was able to relax while enjoying the mountain view.
From the terrace connected to the lounge, I felt truly happy spending time relaxing and enjoying lounge drinks and sweets while taking in the mountain views. The view from the bath was also very relaxing. The meals were perfectly portioned, beautifully presented, and delicious. I would love to visit again.
- 5.00こぱどวันที่โพสต์: 27/8/2026
The service is excellent.
As we were traveling with my elderly parents, we chose this Accommodation because it offers a Shuttle Service from Odawara and a bath in the Room—and it was absolutely the right choice. When my mother was getting off the bus, the staff noticed her movements and prepared a wheelchair even before we asked, so we felt warmly welcomed from the moment we arrived. Since you have to walk down a long corridor to reach the dining area and the large public bath, it can be tough for older guests. This support truly helped us. The dining staff explained each dish clearly and served us with wit, allowing us to enjoy our meal in great comfort. Not only that, but the international staff member who handled our check-in, the staff member who guided us to our Room, and every staff member we passed in the hallway were all courteous—I felt they are this Accommodation’s greatest asset. Because there were four of us, I wondered if the Room might feel small; however, my parents were moved by the mountain views from the window and the scenery overlooking Miyanoshita, as well as watching the moon and gourd-shaped illuminations while soaking in the bath. They are already saying they want to visit again soon. It was a wonderful trip—thank you very much.
- 4.50パリのバルザックวันที่โพสต์: 25/8/2026
Guests walking around in bathrobes
I have stayed at this Hotel several times, and it is one of my top ten favorites in Japan. This time, however, a middle-aged foreign woman walked to the 5th-floor open-air bath wearing a bathrobe. She also did the same thing the night before in the lounge on the 2nd floor, and even at 8:30 a.m. she was openly relaxing there with her legs crossed. It was unpleasant to see, so I went to the front desk to say that they should caution her or at least give her some guidance. Of the two male staff members at the front desk who were not Japanese, the shorter man looked troubled and held his head as if to say, “Oh no,” but I was astonished that the taller man did nothing but grin. After that, no one said anything in the morning lounge either, and she continued sitting there with her legs crossed in a bright white bathrobe that really stood out. At the open-air bath as well, I saw foreigners entering wearing swimsuits. I am very concerned that this Hotel is being disrupted by foreign guests and that its appeal is steadily declining due to foreign staff whose ability and motivation seem to be deteriorating.
- 4.83ちぃＧＧＧวันที่โพสต์: 23/8/2026
An Accommodation You’ll Want to Visit Again
The staff were very helpful, and the view was wonderful—we could enjoy a comfortable stay with a panoramic view of Sagami Bay. However, it was a bit too hot to relax comfortably on the balcony, so we would like to visit again when it is cooler. The meals were just the right portion size, and we appreciated the slightly lighter seasoning. A few minor points: we would have liked a footlight by the bed, and we later noticed that there was no clock in the room even though one should have been provided.
- 4.67blueblue0330วันที่โพสต์: 17/8/2026
I visited both Atami and Hakone!
Atami had great views and I was satisfied overall, but even with the upper-floor Plan, we couldn’t see Sagami Bay from the 5th floor. Would it have been visible from the 6th floor? 1) About the meals For dinner (seasonal full-course) at the main dining “Mutsuki,” both the greenling (served like a soup) and the splendid alfonsino had a strange taste, and I didn’t find them delicious. The two pieces of beef and two additional pieces of meat served afterward were also cold, and it felt like they were trying to cover it up by adding ketchup, which made me question it as a course meal. Also, the dishes didn’t come out smoothly and we often had to wait with nothing to do. That said, thank you very much for your thoughtful consideration toward me during pregnancy. At breakfast, while the croissant was delicious, another bread was cut in half and didn’t taste very good. Even if I wanted another croissant, I wasn’t sure whether refills were allowed since no one offered or explained anything—so that was disappointing. There was also no explanation about the jams; I only noticed them because my family used them. The salad was chopped into small pieces and didn’t feel fresh. As for the smoothie, when I asked after being told it was blueberry, I learned it also contained pineapple—so it’s more of a blueberry mix. The Gotemba ham tasted excellent, but mayonnaise or Dijon mustard would have been nice to have. The omelet was too simple and disappointing. 2) About the Room The coffee cups were oddly shaped like teacups used for hot water; they got very hot and were hard to hold, and the saucers were also inconvenient to use. I requested an iron and ironing board by phone; only an iron was brought. When I called again to ask about the board, I was told there isn’t one because it’s a steam iron. The staff member who delivered it could have explained that at delivery. 3) About the lounge It’s a shame there weren’t snacks such as cheese that would pair well with wine. Also, it seems drinks become paid after 9:00 p.m., but this wasn’t explained at check-in. 4) Open-air bath It was lukewarm and uncomfortable.
- 5.00HereIamวันที่โพสต์: 17/8/2026
Thank you very much.
Thank you very much. We look forward to welcoming you again.
- 5.00Kentaくんวันที่โพสต์: 17/8/2026
Wonderful Accommodation
We stayed for two nights on a family trip with my parents. The location was excellent, and the views were wonderful. The Room was spacious and very clean. From the open-air bath on the balcony, we could enjoy a panoramic view of the mountains of Hakone, and even see the sea in the distance—it was incredibly relaxing. All of the staff were kind and pleasant, and the food was also very delicious.
- 5.00一人旅も二人旅も大好きวันที่โพสต์: 16/8/2026
We were extremely satisfied! We’ll definitely be back!
This was my third stay in a while. It felt like the lounge free-flow selection had improved compared to before. Since I stayed during the Obon holiday period, it seemed quite busy overall, but the large public bath wasn’t overcrowded, and meal service wasn’t delayed, so there were no issues. The Room amenities also felt more well stocked than before (though I may just be forgetting). I enjoyed the Onsen in my Room and used the steamer as well! The food was very delicious—reliably comforting as always. And the explanations of each dish were perfect—excellent. These days, many Ryokan and Hotels have more international staff and younger staff providing service (which is not a problem at all), but I imagine explaining the dishes is one of the most challenging parts. Before my stay, I saw quite a few harsh Reviews recently and worried that the service level might have declined, but there were no problems at all. There were many international guests as well, but everyone was very considerate. This is an Accommodation you can visit with peace of mind. I’ll be back!
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