รีวิวและความประทับใจจากผู้เข้าพักที่ Hakone Gora Karaku (ORIX Hotels & Resorts)

(จังหวัดคานากาว่า/น้ำพุร้อนโกะระ) [ทั้งหมด 70 ห้อง]
คะแนนรวม
4.50
ยอดเยี่ยม (356)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.48
  • สิ่งอำนวยความสะดวก
    4.60
  • การบริการลูกค้า
    4.43
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.65
  • ความพึงพอใจ
    4.39
  • 4.83
    gigifufu

    After having a wonde...

    After having a wonderful stay at Gora Kadan Atami Izusan in June, I decided to visit Hakone as well. The Shuttle Service bus from Odawara was very convenient, making both the outbound and return trips easy and comfortable. Since there are buses available before check-in and after check-out, even though it was only a one-night stay, I was able to relax at a leisurely pace by using the IKYU benefit of early check-in and adding late check-out for an additional fee. The open-air bath in the Room is excellent, so I highly recommend late check-out—it’s great to be able to spend the entire time relaxing in your Room until the very end. I don’t drink alcohol, but just like Izusan, there is a cozy lounge where I could unwind with delicious coffee and sweets. While Atami’s sea views are lovely, I also really enjoyed Hakone’s fresh greenery—it was beautiful and quickly became a favorite.

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  • 5.00
    Kz2

    Hospitality Beyond Your Imagination

    It was my first stay. I knew it had high ratings, but I was truly moved and relaxed by the hospitality and thoughtful care that exceeded my expectations. The meals were outstanding, and I especially appreciated the kindness of turning the leftover seasoned rice into rice balls. I thoroughly enjoyed the in-Room bath as well, but the open-air bath in the large public bath was set to a slightly lower temperature, so I could soak for a long time and relieve my everyday fatigue. The lounge was excellent too! Many guests were relaxing there in their own way—proof of your wonderful hospitality. My wife was very satisfied as well. We will definitely visit again!

  • 5.00
    じぇじゅこ

    Couples’ Trip

    This was my first visit in four years. I chose Karakusan because I wanted to relax. The summer Onsen was wonderful as well—I could soak slowly at a slightly lower temperature while listening to the cicadas, which was truly enjoyable. This time I chose the teppanyaki, and it was very delicious, but I feel the Japanese kaiseki course is more visually delightful and ultimately more satisfying. Thank you for seeing us off until our car was out of sight. I was truly moved. We will visit again next year.

  • 4.83
    お昼さんぽ

    We had a wonderful time.

    From the guidance on arrival, the explanations of each dish and small interactions during meals, to the support at checkout, every member of staff was consistently courteous and efficient. It felt truly pleasant, and we had a wonderful stay. The well-appointed lounge, the delicious cuisine, and the breathtaking view from the Onsen in our Room—all of these highly praised highlights exceeded even our expectations. We felt it was outstanding value for money, and it became a memorable one-night stay that’s hard to come by. Thank you very much. One small note: in the morning before checkout, I relaxed while soaking in the bath in my Room. I also enjoy watching MLB broadcasts at that time, but a message about receiver installation appeared on the BS channels. It wasn’t a major issue—certainly not enough to be a negative point—but it did leave me slightly disappointed.

  • 5.00
    hanaohanao

    I was able to relax while enjoying the mountain view.

    From the terrace connected to the lounge, I felt truly happy spending time slowly taking in the mountain views while enjoying lounge drinks and sweets. The view from the bath was also very relaxing. The meals were perfectly portioned, beautifully presented, and delicious. I would definitely like to visit again.

  • 5.00
    こぱど

    The service was excellent.

    We were traveling with our elderly parents, so we chose this Accommodation because it offers a Shuttle Service from Odawara and an in-room bath—and it was absolutely the right choice. When my mother was getting off the bus, the staff noticed her movements and prepared a wheelchair even before we asked, so we felt warmly welcomed from the moment we arrived. Since you have to walk down a long corridor to reach the dining area and the large public bath, it can be tough for older guests. This support truly helped us. The dining staff explained each dish clearly and served us with wit and kindness, allowing us to enjoy our meal comfortably. In addition, the international staff member who handled our check-in, the staff member who guided us to our Room, and every staff member we passed in the hallway were all consistently courteous—I felt they are this Accommodation’s greatest asset. As there were four of us, I worried that the Room might feel small, but my parents were delighted by the mountain views from the window overlooking Miyanoshita, as well as watching the moon and gourd-shaped illuminations while soaking in the bath. They are already saying they want to come back soon. It was a wonderful trip—thank you very much.

  • 4.50
    パリのバルザック

    Guests walking around in bathrobes are not allowed.

    I’ve stayed at this Hotel several times, and it’s one of my top 10 favorites in Japan. This time, however, a middle-aged foreign woman walked to the 5th-floor open-air bath wearing a bathrobe. She also sat in the lounge on the 2nd floor—just like the night before—and even at 8:30 a.m. she was openly relaxing with her legs crossed. It was very noticeable, so I went to the front desk to suggest they should warn her or at least give some guidance. Of the two non-Japanese men at the front desk, the shorter one looked troubled and said something like “Oh…,” but I was shocked that the taller one just stood there grinning. After that, no one said anything in the morning lounge either, and she continued sitting there with her legs crossed in a bright white bathrobe that really stood out. At the open-air bath as well, I saw foreigners entering wearing swimsuits. I’m very concerned that this Hotel is being disrupted by foreign guests and that its appeal is steadily declining due to foreign staff who seem to have lost both ability and motivation.

  • 4.83
    ちぃＧＧＧ

    An Accommodation You’ll Want to Visit Again

    The staff were very helpful, and the view was wonderful—we could enjoy a comfortable stay with a panoramic view of Sagami Bay. However, it was a bit too hot to relax comfortably on the balcony, so we would like to visit again when it is cooler. The meals were just the right portion size, and we appreciated the slightly lighter seasoning. A couple of minor points: we would have liked a footlight by the bed, and we later noticed that the clock that should have been provided was missing.

  • 4.67
    blueblue0330

    I visited both Atami and Hakone!

    Atami had great views and I was satisfied overall, but even with the upper-floor Plan, we couldn’t see Sagami Bay from the 5th floor. Would it have been visible from the 6th floor? 1) About the meals For dinner, we had the seasonal full-course meal at the main dining “Mutsuki,” but both the main soup-like greenling dish and the splendid alfonsino had a strange taste, and I didn’t find them delicious. The two pieces of beef and two additional pieces of meat that followed were also served cold, and it felt like they were trying to cover it up by adding ketchup, which made me question whether this was appropriate for a course meal. Also, service did not progress smoothly and we often had to wait with nothing to do. That said, thank you very much for your thoughtful consideration toward me as a pregnant guest. At breakfast, although the croissant was tasty, another bread item was cut in half and didn’t taste very good. Even if I wanted another croissant, I wasn’t sure whether guests are allowed to request more bread freely—there was no offer or guidance. It was disappointing not to know even that level of service. There was also no explanation about the jams; I only noticed them because my family used them. The salad was chopped into small pieces and didn’t feel fresh. As for the smoothie, when I asked about it after being told it was blueberry, I learned it also contained pineapple—so it’s really more of a blueberry mix. The Gotemba ham tasted excellent, but mayonnaise or Dijon mustard would have been nice to have. The omelet was too simple and disappointing. 2) About the Room The coffee cups were oddly shaped like teacups used for Japanese tea; they got hot and were hard to hold, and the saucers were also inconvenient. I requested an iron and ironing board by phone. Only an iron was delivered; when I called again to ask about the board, I was told there isn’t one because it’s a steam iron. The staff member who brought it could have explained that at delivery. 3) About the lounge It would have been nice to have snacks such as cheese that pair well with wine—unfortunately there weren’t any. Also, it seems there is a charge after 9:00 p.m., but this wasn’t explained at check-in. 4) Open-air bath The water temperature was lukewarm and caused trouble for us.

  • 5.00
    HereIam

    Thank you very much.

    Thank you very much. We look forward to welcoming you again.

  • 5.00
    Kentaくん

    Wonderful accommodation

    We stayed for two nights on a family trip with my parents. The location was excellent, and the views were stunning. The Room was spacious and very clean. From the open-air bath on the balcony, we could take in panoramic views of the Hakone mountains, and even see the ocean in the distance—it was incredibly relaxing. All of the staff were kind and welcoming, and the food was delicious.

  • 5.00
    一人旅も二人旅も大好き

    We were extremely satisfied! We’ll be back!

    This was my third stay after a while. It felt like the lounge free-flow selection had improved compared to before. Since we stayed during the Obon holiday period, it seemed quite busy overall, but the large public bath wasn’t overcrowded, and meal service wasn’t delayed, so there were no issues. The in-room amenities also seemed more well stocked than before (though I may just be forgetting). I enjoyed the Onsen in the Room and used the steamer! The food was very delicious—reliably comforting as always. And the dish explanations were perfect—excellent. These days, many Ryokan and Hotels have more international and younger staff (which is not a problem at all), but I imagine explaining each dish is one of the most challenging parts. Before staying, I read some recent Reviews that were quite harsh, so I was worried the service level might have dropped—but there were no problems at all. There were many international guests as well, but everyone was respectful, and this is an Accommodation you can visit with peace of mind. I’ll be back!

  • 5.00
    tobe nuts

    I felt truly relaxed thanks to the spa and lounge.

    We stayed for one night and two days in between our children’s busy schedules. We had planned a quiet stay with almost no plans or sightseeing so our tired kids could rest, but we ended up truly relaxing—enjoying the free-flow lounge and spa treatments as a couple. The spa treatments were especially outstanding—so skilled that all of our fatigue melted away, and it was genuinely moving to experience that level of quality again after so long. The food was also delicious.

  • 4.00
    GORI

    Impressions from Your Stay

    The staff were very good (including the international staff!). 1. I made my Reservation through IKYU, but I could not book the Shuttle Service on the IKYU website and had to access the Accommodation’s website separately to make that Reservation. I would like Shuttle Service Reservations to be available via IKYU and other booking sites as well. 2. I believe there are issues with how meals are served. With Japanese cuisine, dishes are generally placed on the table at once, allowing guests the freedom to choose what to eat and in what order. However, even though there was a menu, serving courses one by one like Western cuisine felt strange because it removes that freedom of choice. In addition, items that I do not normally eat (for example, beef) were also served. By chance I was traveling with someone who ate them, so everything was finished, but if I had been alone I think some food would have been left uneaten. (I also worry that international staff might mistakenly think this is standard Japanese cuisine.) It felt as though Japanese traditions were being disregarded. As mentioned at the beginning, it was disappointing because the staff—including their attentiveness—were excellent overall.

  • 5.00
    はやぶさ08

    It was wonderful.

    We stayed here to celebrate my girlfriend’s birthday, and everything—from the building and location to the service and meals—was outstanding. They took photos for her birthday celebration and later gave us the developed prints, which I had never experienced elsewhere and felt was an especially thoughtful service. I love traveling and have stayed at many Hotels, including luxury properties such as The Ritz-Carlton, Hoshinoya, and Hotel The Mitsui Kyoto, but this was so wonderful that it ranks in my personal top five. I would love to return again someday. Thank you very much.

  • 4.50
    chibi茶色

    I was able to relax.

    The Shuttle Service from Odawara, check-in, and the restaurant—all were wonderful, hospitality-filled services that made for a relaxing stay. The free-flow lounge was crowded with guests from overseas, but the offerings were plentiful. The meals were fairly ordinary for this price range, but we enjoyed ourselves thanks to the spacious setting and the pleasant service from the staff. Next time, I’d like to try the teppanyaki as well. The Room was clean and had everything we needed—nothing more, nothing less. If there were a bit more counter space around the sink area, it would be perfect. Overall, it was a very satisfying stay. Thank you very much.

  • 5.00
    まきすみおやこさん

    We stayed using the ...

    We stayed using the Diamond Member early check-in benefit. We made great use of the complimentary drinks and food, enjoyed both the open-air bath in our Room and the large public bath, and my companion—an Onsen lover—was especially delighted. Dinner at Mutsukiyo was, just as others have written, a truly luxurious meal that satisfied all five senses as well as tasting wonderful. Many international guests stay here, and the staff greeted them with smiles and assisted in English. They also answered our questions carefully, and we felt their high level of hospitality. The property is very spacious, and even walking around to different areas was enjoyable—we were extremely satisfied with our stay. As an aside, we loved the flavorful dashi served during our stay so much that we bought the same one on our way home at a local Odawara shop and enjoyed it again at home.

  • 4.83
    Kumi Kumi

    We stayed here to celebrate my niece’s birthday.

    My niece loves Atami KoraKuen, so we chose Hakone KoraKuen for her birthday this time. The lounge at check-in was even better than last time, and the premium tea was delicious. She really liked the Room, both terraces, and the lounge, and I was happy that I brought her here. This time, we tried teppanyaki for the first time, and both the atmosphere and the view were wonderful. The lounge offerings were even more extensive. It was a shame that there were fewer types of plum wine, but the morning orange juice and sweets were truly delicious—I ate too much from early in the morning. The hospitality from the staff was also excellent. (I was disappointed that I couldn’t see a staff member I usually chat with.) Atami and Hakone each have their own unique charm, and I love them both. (It’s great that Hakone offers a Western-style breakfast option.) We will visit again after the New Year, so thank you in advance.

  • 5.00
    かーべ

    Both Atami and Hakone were wonderful!

    After staying at Karaku Atami, we left a day in between and then stayed at Karaku Hakone. We were worried the meals might be similar, but they were different, and both were absolutely delicious. In Hakone, the dashi was outstanding, and perhaps because of that, even the side dishes surprised us with how much better they were than any Japanese cuisine we’d had before. The dining here is truly delicious and offers a fresh sense of discovery. The staff were also very pleasant, making our stay truly enjoyable. We choose Karaku because we love the lounge, and the Hakone lounge had its own charm that was different from Atami’s—we enjoyed it both before and after dinner. At other Accommodation properties, once dinner is over the next highlight is breakfast the next morning, but here we found ourselves thinking, “We still have time to enjoy coffee and dessert in the lounge after dinner!” It felt like a real bonus. My daughter also loved the cute yukata—we were very satisfied. There was excellent tea at the front desk; it would be even nicer if it were available at AWAI so it could be enjoyed with Japanese sweets. Also, thanks to the Shuttle Service from Odawara Station, it was easy to visit even for women who aren’t comfortable driving. This is an Accommodation we’d love to stay at again.

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  • 4.83
    こぺんぬ

    Exceptional Hospitality

    We stayed in the Karaku Room (Japanese-style) for my girlfriend’s birthday. From the moment we arrived, every staff member we met provided wonderfully pleasant service, and they kindly took care of even the smallest details. When arranging a balloon surprise, the Hotel carefully explained all precautions and conditions, making it a truly memorable stay. The view from the Room was even more impressive than in the photos. Since it’s a large Hotel with many Rooms, we often saw other guests in the lounge and corridors, but thanks to the Karaku Room’s early check-in and late check-out, it never felt crowded in the lobby and we were able to stay comfortable. We also enjoyed our meals in a private room at Muttsuki, which was both relaxing and delicious. That said, it was a bit difficult to understand the building layout at first, and we ended up taking the wrong elevator. Also, the shower head in our Room didn’t have very strong water pressure; considering its heavy design, it felt somewhat hard to use. Even though it’s a large-scale Hotel, it somehow feels naturally welcoming and comfortable—truly worthy of being a Michelin Key Hotel. We would love to stay again.

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  • 3.33
    ピンドット

    Once you stay here

    Hakone, Gora – Gora Kadan First stay with high expectations. Check-in No welcome drink, I see. I assumed there would be one… My expectations dropped by about 20%. Room Great view. Facilities and amenities: - The cups for hot drinks are stylish, but not very practical. - All the in-room loungewear was size S. Why? I could have called to ask, but based on past experience I expected M or free size to be provided. - I noticed some dark staining around the drains at the washbasin and the toilet hand-washing sink. Dinner (Grill) We were two women, and the portion size was just right. It was delicious. Lounge: It was nice enough. Large public bath: Very good. Breakfast Japanese set: a bit lightly seasoned? Western set: I forgot to ask for impressions. The male staff member who guided us to our Room after check-in left a very positive impression. The staff at breakfast also left a positive impression. Overall, I would have been happier if staff had checked in with us first—asking if we needed anything or making a bit of small talk—before we had to ask ourselves. Honestly, my satisfaction didn’t match what I paid this time.

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  • 4.83
    Jhymr

    It was my first time staying here.

    I am currently living on a pension, but I worked for many years at a major travel agency and have stayed at hundreds of Accommodations in Japan and abroad. I was truly impressed by “Karaku.” As it is a relatively new Accommodation, it was understandable that the Facilities and amenities were all of the highest standard, but what moved me most was the consistently outstanding hospitality shown by every member of staff from arrival to departure. From the courteous welcome after we arrived to being seen off after checkout—with staff waving until our car disappeared from view—my companion was genuinely delighted as well. It far exceeded expectations for the price.

  • 4.67
    ex_backpacker

    A renowned modern Ryokan you can enjoy even at night—perfect for special anniversaries!

    We stayed for 2 nights and 3 days to celebrate her birthday and an important life milestone. In the past, at high-end Ryokan, we sometimes found there was little to do at night beyond the spa, and that shopping nearby was inconvenient—but this place was different. The lounge is open until 10:00 p.m., and the large public bath until midnight, which made our evenings especially satisfying. We enjoyed drinks in the lounge while talking at length, returned to our Room when we pleasantly started to feel sleepy, then quickly soaked in the in-room open-air bath. We also enjoyed the sauna in the large public bath. Even this nighttime routine alone felt worth the trip. The view from the in-room open-air bath was lovely, and the sound of the river was soothing. The interior has a modern style unlike a traditional long-established Ryokan, and it felt very comfortable. We also appreciated the thoughtful selection of appliances in the Room—it was fun to use them. There were even a speaker and a steam facial device, and our satisfaction with every detail was high. The private bath was spacious as well and felt wonderfully luxurious (the summer sun was strong, so we gave up on lying outside). The dining experience was excellent too. We tried both dinner options—the grill restaurant and the main dining room—and both had delicious food and drinks. Breakfast can be chosen from Japanese or Western styles, so it’s easy to recommend for anyone. We also appreciated that they accommodated our request to change part of the Western breakfast to fish. The layout that lets you relax in the lounge before and after meals worked very well. One disappointment was arranging a surprise bouquet. I specified an exact placement by phone in advance, but on the day it was placed somewhere else; I broke into a cold sweat because it almost ruined the surprise. In the end she didn’t notice and everything turned out fine, but since it mattered so much for us, I hope requests like this will be shared clearly among staff going forward. Also, when we walked past after lounge hours ended, we could hear staff chatting loudly from inside, which concerned us slightly. That said, each staff member’s service was attentive and warm overall, making our stay truly comfortable and wonderful from start to finish. I think this is an Accommodation worthy of special anniversaries. Thank you very much.

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  • 5.00
    青空三休

    Thoughtful hospitality.

    After my wife used the hot spring, she panicked because she thought she had left her makeup pouch behind. During dinner, we asked SH, the dining hall staff member in charge, and they kindly provided a mask for her. Fortunately, when we returned to our Room, the makeup pouch was sitting in the corner of the sink (it seems she had taken it out of her bag and set it down as soon as we arrived, then forgot). Everything worked out in the end. Thank you very much to SH, who also assists at the front desk and even gave us their business card.

  • 4.50
    Watako

    This was the best Ac...

    This was the best Accommodation I have ever stayed at. Before dinner, I was able to relax in the lounge and enjoy my favorite drinks, stylish snacks, and a leisurely time. After dinner, after using the large public bath, I went back to the lounge again and was able to spend a wonderful time. Thank you very much. I will visit again next year.

  • 5.00
    カルミアありがとう

    The comfort here is exceptional.

    This was my first return in about four years. I made a Reservation based only on my good memories from last time, and it was just as wonderful again. The staff were friendly and attentive, and their hospitality left me very satisfied. My favorite part was the lounge—there were various alcoholic drinks and snacks, plus juice, sweets, and coffee, and I found myself stopping by for a bite or sip every time I passed. For dinner we had teppanyaki; the Kobe beef course is on the smaller side in portion, but it’s all about quality over quantity—the flavors were outstanding. That said, I felt the garlic rice could be included as standard. It was so delicious that everyone should try it, and it really showcased the chef’s skill. I visit Hakone not so much for sightseeing but as a personal treat to relax, and this place was perfect for that kind of stay.

  • 4.83
    JJザウルス

    Just one thing...

    We made another Reservation so we could relax in the Onsen with my daughter’s family as two families. The Room, meals, Onsen, service—everything was extremely satisfying. Thank you very much. The only disappointing point was the in-house slippers. They were too large and a bit worn out. The footwear for my 7-year-old grandchild was not child-sized either (though they seemed to like it), and their toes were sticking out of the front while wearing them. All of the staff provided attentive service down to the smallest details with warm smiles, making this a trip we will remember fondly. Thank you sincerely.

  • 5.00
    もっちー5

    Warm hospitality and attentive service

    The attentive hospitality was exceptional, and I was thoroughly satisfied with my stay from start to finish. What especially stood out were the two guest-only lounges—one by the front desk and another in the main lounge area. Each had its own distinct atmosphere, and I was able to relax and enjoy a refined, unhurried time in a truly luxurious setting. Sipping free-flow drinks and enjoying small sweets while taking in Hakone’s nature was simply the best. For dinner, I dined at the main restaurant “Mutsuki,” where every dish was delicate, beautifully presented, and a delight for both the eyes and palate. I also opted for the sake pairing this time, which turned out to be an excellent choice. The selections perfectly enhanced the umami and flavors of each course, bringing new discoveries and excitement with every sip. The harmony between the food and sake was outstanding, making it a truly indulgent dinner experience. The staff’s warm hospitality and attentive service were equally wonderful. This is an Accommodation where you can fully enjoy an extraordinary sense of luxury—I would love to return again in a different season.

  • 4.83
    yokomanamama

    The Best Accommodation

    The hospitality was outstanding from the moment we entered the lobby. In the lounge, there were snacks and drinks such as tea, coffee, and black tea; the iced tea in particular was delicious. The Room was fairly compact, but the open-air bath was great. You can also enjoy alcohol and light snacks in the lounge before and after meals. There was a wide variety of sweets, and I ended up feeling very full. The open-air bath in the Room is wonderful, but I highly recommend trying the spacious public bath as well—it’s excellent. We chose teppanyaki for dinner, but it felt a bit lacking in portion size. Breakfast was also slightly disappointing, but because the location, Onsen, and all of the staff were fantastic, I’m giving it 5 stars.

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  • 4.00
    ーはれー

    In-room Onsen

    This was my first stay at Gora Karaku. During the autumn foliage season, I think you can enjoy an amazing view from the open-air bath in your Room. The lounge at Izusan Karaku feels more upscale. The Onsen in the Room feels like Hakone, and the lounge feels like Atami. That’s how I felt.

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