รีวิวและความประทับใจจากผู้เข้าพักที่ Fufu Nara

(จังหวัดนารา/เมืองนารา) [ทั้งหมด 30 ห้อง]
คะแนนรวม
4.65
ยอดเยี่ยม (171)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.77
  • สิ่งอำนวยความสะดวก
    4.62
  • การบริการลูกค้า
    4.51
  • อาหาร
    4.66
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.73
  • ความพึงพอใจ
    4.60
2.83
しかたろうまる

There were many disappointing aspects to the meals.

I stayed here while 8 months pregnant on a trip with a friend. The spacious guest room and refined, stylish design were even better than the photos—wonderful. However, there were several disappointing points, so I’m leaving this Review. Before making the Reservation, I informed you that because I was pregnant I needed to avoid cheese, alcohol, and cured ham; that meat should be well done; and that I would like sashimi only if it was fresh. The disappointing points are as follows: - At dinner, sashimi was served as requested, but at breakfast I was not served tuna sashimi. Instead, it was replaced with inexpensive konjac “sashimi,” which made me very sad. Because I had already made several requests due to my pregnancy and didn’t want to be difficult, I gave up and didn’t say anything—but I was upset that the information wasn’t properly shared and that the substitute was clearly not equivalent in value. I also felt sorry for making my friend uncomfortable. You should reconsider who would be pleased to receive konjac “sashimi” instead of tuna sashimi. - At breakfast, we were told to flip the chicken once it cooked in the kashiwa suki-ni dish, but no extra chopsticks were provided for handling raw chicken. Using the same chopsticks for eating and touching raw meat is not hygienic. Only after we asked did you bring additional chopsticks (and it didn’t seem like an oversight). For a high-priced Accommodation, this level of attention was extremely disappointing and made me worry about hygiene standards. - At dinner, an ancient cheese called “Asuka no So” was served. I would have appreciated guidance on whether it is safe for pregnant guests to eat. I ended up checking via ChatGPT. - At dinner, the staff member who guided us from the entrance to our seats kept smirking throughout. They covered their earpiece/microphone with their hand while grinning and continued smiling in a way that suggested something amusing had happened between staff members—but from our side it simply felt unpleasant. Guests notice these things more than you might expect, so please be mindful. We had a great time relaxing in the spacious room together, but considering the high price point of this Accommodation, these issues left me feeling unsettled—so although I don’t usually write Reviews, I decided to share this feedback.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2
  • 10/5/2026~
  • 2 คน 1 ห้อง
  • Precious Suite
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing our Accommodation among many options for your important trip with friends, and for visiting us. We also sincerely appreciate you taking the time to share your feedback. However, we deeply apologize for causing you discomfort with our service and meals. In particular, although you had shared your requests regarding the meals in advance, we failed to reflect them in a way that met your wishes, resulting in a response that greatly disappointed your expectations. We are truly sorry. We take it very seriously that we made you feel this way when we should have provided an experience that exceeded your expectations. We will share your comments with all staff and, as “Fufu,” will work wholeheartedly on improvements to provide sincere hospitality and create Facilities that are safe and secure so that guests can be fully satisfied. Fufu Nara General Manager

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ดูรีวิวทั้งหมดของFufu Nara