รีวิวและความประทับใจจากผู้เข้าพักที่ KANAYA RESORT HAKONE

• 5.00

  まゆ蜜

  วันที่โพสต์: 1/11/2026

  The meal was wonderful.

  We stayed here to escape the bustle of daily life and simply relax. The view through the large windows was like a painting. The hot spring bath warmed us thoroughly. We also appreciated the well-timed wine service and explanations during our meal. We usually stay at the Kanaya Hotel in Kinugawa, but this had a different atmosphere—an inn for grown-ups, you might say. It was a wonderfully peaceful, comfortable place to stay. Thank you.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 30/10/2026～
  • 2 คน 1 ห้อง
  • Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We are delighted that you chose our inn for a relaxing escape from your busy daily life. We were especially pleased that you described the view from the large windows as being like a painting and that you enjoyed warming up and unwinding in the hot springs. It is also wonderful to hear that you enjoyed the wine service and explanations during your meal. Your kind words are a great encouragement to the staff involved. Thank you, too, for describing us as “a retreat for adults.” Providing a peaceful setting where guests can forget their daily routines and enjoy time to themselves is one of our core values. We will continue to welcome our guests with the same comfort and thoughtful, unobtrusive hospitality. Please visit us again whenever you need a restful break. All of us look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  ももいちご27

  วันที่โพสต์: 21/10/2026

  Thank you very much!

  Thank you for all your thoughtful care during our stay. All the staff treated us so well, and we were unusually lucky with the weather, making this trip even more enjoyable than usual. As always, both dinner and breakfast were a delight for all the senses, and we savored every bite with excitement. Above all, breakfast on our second morning was almost unbearably delicious (though the chef might scold me for putting it that way), and I would love to have it again. Unfortunately, we won’t be able to stay for consecutive nights this winter, but we hope to do so again around this time next year and enjoy that second-morning breakfast.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/10/2026～
  • 1 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for your continued patronage. We were delighted to read that you enjoyed your trip and had lovely weather during your stay. We also sincerely appreciate your kind words about our staff. Knowing that both dinner and breakfast delighted all your senses is especially encouraging for our chefs. Your description of breakfast on your second morning as “so delicious it was almost unbearable” brought a smile to our faces. We understand that a multi-night stay will be difficult this winter, but we are already looking forward to welcoming you back around this time next year. We will continue to offer warm hospitality to make your next visit just as memorable. Thank you once again for sharing such wonderful feedback.

  ดูทั้งหมด
• 5.00

  カツ丼天丼鰻丼

  วันที่โพสต์: 14/10/2026

  Thoughtful hospitality that makes you feel welcome

  I appreciated the genuinely respectful service—never intrusive, always subtle and natural. Above all, the food is outstanding. These days, I often encounter creative French cuisine with Japanese influences, but the approach here, described as “honoring Japanese traditions and celebrating Western cuisine,” is in a league of its own. Built on a foundation of umami, harmonious flavors and textures unfold gently in layers, one after another, like delicate sparklers. The beautiful presentation and thorough explanations made me so eager to dig in that I only photographed one appetizer. Sorry about that! The room’s spacious layout and calm atmosphere also made it easy to relax. The website described the hot spring water as cloudy, though I wasn’t quite sure that was the case. Still, the pleasant sulfur scent soothed both body and mind. I came because of the excellent reviews on Ikyu, and the experience exceeded my expectations.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 12/10/2026～
  • 2 คน 1 ห้อง
  • Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback. We were delighted to read your kind words about our hospitality. Above all, our chefs and the entire team are grateful for the care with which you savored and described our dishes. Thank you also for appreciating the presentation and our explanations of the food. Hearing that you started eating before remembering to take photos brought smiles to our faces as well. We are glad you were able to relax in your room and that the hot springs, with their sulfur aroma, helped soothe both body and mind. We apologize if the cloudiness of the spring water did not fully meet your expectations. We look forward to welcoming you back with the same relaxed, genuine hospitality and memorable cuisine. All of us sincerely hope to see you again.

  ดูทั้งหมด

  
• 4.17

  まいこにゃー

  วันที่โพสต์: 13/10/2026

  The food is delicious.

  The food was very good. The downside was that the bed and pillows were too soft, making it hard to fall asleep. It would have been nice to at least have a choice of pillows.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 11/10/2026～
  • 2 คน 1 ห้อง
  • Wa Superior (Japanese-Style Superior)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We are delighted to hear that you enjoyed the food. However, we sincerely apologize that the bed and pillows were too soft for your comfort and that you were unable to rest well. We had pillows of different firmness levels available, but we deeply regret not informing you of these options. We should have offered them during your stay to help you sleep comfortably. We will share your feedback with our staff and work to improve our service by offering guidance tailored to each guest’s needs. Thank you for your valuable feedback. We all look forward to welcoming you again.

  ดูทั้งหมด
• 4.50

  あ、そうそうそうそう

  วันที่โพสต์: 9/10/2026

  I visited for the fi...

  I visited for the first time with high expectations for the dining. Dinner was beautifully presented and fun, yet not overly gimmicky, with a reassuring sense of consistency—overall, the balance was excellent. Everything was delicious and very satisfying. The service was also attentive and wonderful. I chose a Standard room, but the table was small and I sometimes struggled to find space to set down late-night snacks. I thought it would be nice to have a bit more room to relax in the room. There was only one chair on the terrace, so ideally I would have liked two chairs plus a table. It had been a while since my last hot spring trip, and I enjoyed it many times. The amenities were also from a brand I love, which was very helpful. If I could ask for one more thing, it would be nice to have something like a roll-up screen for privacy between the bath area and the room. Next time, I’d like to stay in a different room as well. Thank you for your friendly service.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 7/10/2026～
  • 2 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing to stay with us for the first time. We were delighted to read that you visited with high expectations for our dining, and we sincerely appreciate your kind words about our staff’s service as well. Thank you also for sharing your valuable feedback regarding the room, including the table size, space to relax, and the terrace seating and table arrangement. We will also take your suggestion about adding a privacy screen between the bath and the room into consideration as a reference for improving guest comfort in the future. We are pleased to hear that you were able to enjoy the hot springs many times after a long while, and that you liked our amenities. We are truly grateful for your comment that you would like to stay in a different room next time. When you visit again, our entire team will welcome you wholeheartedly so that your stay will offer new charms different from this time. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  潮騒バカボン

  วันที่โพสต์: 29/9/2026

  A Relaxing Retreat

  This was my second visit this year, and it’s soothing no matter when I come. The service strikes just the right balance of attentiveness and privacy, the rooms are spacious, and the meals keep evolving—overall, it’s a place with an exceptionally high level of satisfaction. 　This time in particular, the breakfast—renewed since this spring—was outstanding. In contrast to the gorgeous French dinner, it’s a simple Japanese-style meal, but each dish is truly delicious. They’ve also changed how they cook the rice, and the finishing bowl topped with dashi was superb. 　I’m already looking forward to being impressed again on my next visit.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 25/9/2026～
  • 3 คน 1 ห้อง
  • John Kanaya Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for your continued patronage. We were truly delighted to read your kind words that you feel relaxed whenever you stay with us. We are very pleased to know that you were satisfied with our service—offering a comfortable sense of distance—along with the spaciousness of the room and our meals. In particular, your “best-in-class” praise for our breakfast, which was renewed this spring, is a great encouragement to our entire culinary team. We are relieved to hear that you enjoyed the deep, delicate flavors unique to Japanese cuisine—from each individual dish to the way we cook the rice, and even finishing with ochazuke topped with dashi broth. We will continue striving to be an inn that offers new discoveries and memorable moments every time you visit, without ever becoming complacent. As you look forward to your next stay, we will welcome you wholeheartedly and do our utmost to meet your expectations.

  ดูทั้งหมด

  
  
  
  
  
  
  
  
  
  
  
  ดูทั้งหมด
• 5.00

  moimoi109

  วันที่โพสต์: 28/9/2026

  Adults-only resort

  Although we visited during a stretch of very hot days, Hakone was much cooler than where we live and felt like a different world, allowing us to truly refresh ourselves. Both dinner and breakfast were wonderful, and we enjoyed them with our eyes as well. The service was polished yet never stiff, and the hospitality was impeccable. This has become one of the places we would love to visit again. Thank you very much for taking such great care of us.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 1/8/2026～
  • 2 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We were delighted to hear that, even during the continued heat, you were able to refresh both body and mind in Hakone’s cool climate. We are also pleased that you enjoyed both dinner and breakfast. Thank you as well for your kind words about our staff; we truly appreciate hearing that you had a comfortable stay. Your comment that we are “one of the places you would like to visit again” is a great encouragement to us. We will continue striving to provide a relaxing space and memorable hospitality for every guest. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.67

  Hakone master 2

  วันที่โพสต์: 26/9/2026

  Mr. John Kanaya

  This was my first stay at a Kanaya Group Hotel. In a word: it was excellent. The Hotel’s style and atmosphere, the service, and the sense of timing were all very refined. The meals were truly delicious—I almost forgot I was in Hakone. The hot spring water was also wonderful, and I was very satisfied. However, I thought it might have been even more enjoyable if there had been a complimentary lounge. One thing I noticed: after leaving a silver accessory under the Room’s air conditioner, it seemed to tarnish slightly. Is it possible that sulfur could be coming from the air conditioning?

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 12/7/2026～
  • 2 คน 1 ห้อง
  • Wa Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Accommodation from among the many options available, and for taking the time to share your feedback. We were delighted to hear your kind words about the atmosphere in the Hotel, our staff’s service, the meals, and the Onsen. Thank you also for your valuable comments regarding the lounge. We will take them into consideration as we plan future services so that guests can enjoy an even more relaxing stay at the Hotel. We apologize for any concern caused regarding your silver accessories. Silver may discolor when it reacts with components such as sulfur. As we are located in an Onsen area, it is possible that Onsen-related components had an effect; however, we cannot definitively state that sulfur components were emitted from the air conditioning. Thank you again for sharing your valuable feedback. If you have another opportunity to spend a relaxing time in Hakone, we would be honored to welcome you back, and all of our staff look forward to seeing you again.

  ดูทั้งหมด
• 4.83

  Yejioj

  วันที่โพสต์: 26/9/2026

  Consistently high quality, no matter when you visit.

  I stayed again for the first time in a year and a half. As always, we enjoyed the comfortable, perfectly attentive service, along with a light French dinner made with seasonal ingredients and a wholesome Japanese breakfast. The quality is consistently excellent no matter when we visit—this is one of our favorite places, and I’m torn between wanting to brag about it to everyone and wanting to keep it a secret.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 24/9/2026～
  • 1 คน 1 ห้อง
  • Panorama Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for visiting us again after a year and a half. We were truly delighted to welcome you back and to receive your kind words that everything is “just as always.” Your comment, “Consistently high quality no matter when I come,” means a great deal to us and encourages us to continue maintaining the same standard of service. And your wonderful remark—“Half of me wants to brag about it to everyone, and the other half doesn’t want to tell anyone”—brought smiles to our entire team. We will keep striving to ensure that no matter how many times you stay with us, you’ll feel, “This is still my favorite place.” We sincerely look forward to seeing you again in another season.

  ดูทั้งหมด

  
  
  
  
  
  
  
• 5.00

  buunya

  วันที่โพสต์: 25/9/2026

  An Extraordinary Luxury Escape

  From the pick-up upon arrival onward, everyone who took care of us was wonderfully attentive, and their perfectly balanced hospitality made our stay extremely comfortable. The meals we had been looking forward to were filled with delightful surprises—more beautiful, delicious, and luxurious than we imagined—and left us completely satisfied. The Room and the Onsen bath were both clean and pleasant; the three of us relaxed together, enjoyed the Onsen many times, and even noticed our skin felt better. Spending time among the trees in the quiet forest completely Clear-ed away our everyday fatigue and stress—it was a wonderful Hotel that left us feeling refreshed and ready to work hard again. Thank you very much for everything.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 23/9/2026～
  • 2 คน 1 ห้อง
  • Terrace Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your heartwarming feedback. We are truly delighted to hear that you found everything “perfectly balanced” and had such a comfortable stay. We are also very pleased that you felt the meals were “more beautiful, delicious, and luxurious than imagined,” and our chefs and entire staff greatly appreciate your kind words. It is wonderful to know that the three of you were able to relax in your Room, enjoy the Onsen bath at your leisure, and return to the Onsen many times. We are glad that, surrounded by the quiet forest, you were able to forget daily fatigue and stress even a little and feel refreshed both physically and mentally. Your comment that this is “a wonderful Hotel that gives me energy to work hard again” means a great deal to all of us. We will continue striving as a team to provide every guest with a truly relaxing stay—one that helps you recharge before returning to everyday life. Thank you again for your lovely review, and we sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  おんぷく

  วันที่โพสต์: 25/9/2026

  Room with Panoramic View

  Hearing “Welcome back” during the check-in process made me very happy. The Room has large windows, and the property is very quiet. The pillows and bed were comfortable for a good night’s sleep, and the quality of the Onsen water was excellent. The next morning, sunlight appeared through the mist, creating a truly magical atmosphere. Dinner and breakfast were as delicious as ever, and thank you to all the staff for your thoughtful care.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/9/2026～
  • 2 คน 1 ห้อง
  • Panorama Superior
  • รวมอาหารเช้าและเย็น

  ดูทั้งหมด
• 5.00

  りかさん大好き

  วันที่โพสต์: 24/9/2026

  A calm, adults-only accommodation.

  I stayed again. This time, we were blessed with good weather on the first day, and I even got to see a young deer in the garden. The staff had fully noted everything I mentioned last time, so check-in was smooth without needing to request anything again. The Room was comfortable, the food was excellent, and once again I was able to spend a relaxing, elegant, and peaceful time. Thank you very much. I’d love to buy the assorted biscuits I fell in love with last time as a souvenir again. (I’m sorry for causing you trouble at the end.)

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/9/2026～
  • 2 คน 1 ห้อง
  • Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for visiting us again and for sharing your heartwarming feedback. We are delighted to hear that you enjoyed pleasant weather this time and even had the chance to see deer visiting the garden, making for a wonderful stay. Your comment that check-in was smooth truly means a lot and is very encouraging for our staff. We are also pleased that you were satisfied once again with your Room and our cuisine, and that you were able to spend a relaxing, elegant, and peaceful time. Thank you as well for enjoying our assorted biscuits again, following your previous visit. We will continue to welcome you with heartfelt hospitality so that each time you return, you feel glad you came back. All of us look forward to seeing you again soon. Thank you very much once again.

  ดูทั้งหมด
• 4.83

  -@@@-

  วันที่โพสต์: 24/9/2026

  The open-air bath in...

  The open-air bath in the Room would be more relaxing if the tub were a bit larger (for one person?). The shower room was spacious, and the shower was ReFa. The bed was very comfortable and I slept well. Both dinner and breakfast were excellent, and the tea, herbal tea, etc. were also very delicious. We ordered the wine pairing, and instead of it being served one-sidedly, they asked about our preferences first and paired accordingly, which we were very satisfied with.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 22/9/2026～
  • 2 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We are delighted to hear that you were satisfied with the shower room, the ReFa shower, and the comfort of the bed. We are also truly pleased to receive your wonderful comments that both dinner and breakfast were “excellent,” and our entire team, including our chefs, is grateful. Regarding the wine pairing, we value listening to each guest’s preferences and making recommendations to match the dishes, so your words “very satisfied” mean a great deal to us. We will continue striving to be an Accommodation where you can enjoy not only our meals but also relaxing time in your Room and attentive service throughout your stay. All of us look forward to welcoming you again. Thank you once again.

  ดูทั้งหมด
• 4.83

  旅に行こう会

  วันที่โพสต์: 24/9/2026

  We had a relaxing stay.

  I was satisfied with everything. I’ve been staying at Japanese-style Ryokan a lot recently, so it had been a while since I enjoyed French cuisine—both the flavors and overall experience were excellent. The fried conger eel, in particular, was delicious. I was able to relax in the Room, so my goal was achieved.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 22/9/2026～
  • 2 คน 1 ห้อง
  • Corner Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your kind words. We were delighted to hear that you enjoyed French cuisine again after some time, especially the conger eel beignet appetizer. Thank you also for your comments that you were able to relax in your Room and fully achieve the purpose of your stay. We will continue striving to provide both memorable dining and a comfortable space where you can unwind away from everyday life. All of our staff sincerely look forward to welcoming you again. Thank you very much once again.

  ดูทั้งหมด
• 4.33

  mi5555

  วันที่โพสต์: 21/9/2026

  This is my second stay.

  Both last time and this time, we couldn’t go for a walk because of the typhoon, but we still enjoyed our stay very much. The dinner was delicious last time as well, so we came back mainly for the food. They kindly accommodated ingredients I don’t like, which made it a very satisfying experience. The staff were also helpful without being overly intrusive. Two points that would make it even better: - The air in the Room smelled a bit unpleasant right after entering—maybe it felt stuffy? I’d appreciate better ventilation. If there were a nicer overall scent, it would enhance the special getaway feeling. - It would be nice to have a basket in the bath changing area to place clothes after taking them off. We will come again. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 7/9/2026～
  • 2 คน 1 ห้อง
  • Panorama Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us again, and for your kind words and valuable feedback once more. Your comment, “I returned for the meals,” is the greatest compliment to our head chef and all of our staff. We are also pleased that we were able to prepare a meal you enjoyed, even with ingredients you do not prefer. On the other hand, thank you for sharing your thoughts regarding the air and scent in the Room, as well as the baskets in the changing area. We sincerely apologize for any discomfort upon entering your Room. We will review ventilation and the indoor environment again and consider improvements so you can enjoy an even more comfortable stay. We will also use your feedback about the baskets in the changing area as a reference for future improvements. Encouraged by your words, “I’ll come again,” we hope that next time you will have better weather and can also enjoy exploring the surrounding area. All of us look forward to welcoming you again soon. Thank you very much once again.

  ดูทั้งหมด
• 4.83

  えがおふわり

  วันที่โพสต์: 20/9/2026

  An Accommodation with outstanding meals and complete satisfaction.

  The meals were simply outstanding. That alone would have been more than enough, but the staff were both professional and friendly, which made the stay even more comfortable. On the day we went out it was pouring rain, and we even received a thoughtful call from the Hotel. I believe we had one of the smaller Rooms in the Hotel, but it was more than sufficient for two people. The open-air bath in the Room had a gentle sulfur scent and left our skin feeling smooth. The welcome herbal tea was also delicious. We were told the menu changes with each season, and everything was truly beautiful and delicious—especially the ayu dish, which was exceptional. The wine pairing was great as well. Every late-night snack was delicious too. Breakfast was flawless—one of the best meals we’ve ever had. We were completely satisfied in every way, so we made a Reservation for a Multiple Night Stay in December. We’re looking forward to the winter dishes as well. The chocolates and cookies we bought as souvenirs were all delicious too.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 7/9/2026～
  • 2 คน 1 ห้อง
  • Wa Superior (Japanese-Style Superior)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your kind and heartfelt comments. We are truly delighted to hear that you enjoyed your time with us—from the meals and our staff’s service to the open-air bath in your Room and the welcome drink. Although the weather was unfortunately not at its best during your visit, we were relieved that you arrived safely. We are especially honored by your remark that our cuisine was “among the best you’ve ever had,” which is a great encouragement to our chefs and all of our staff. We are pleased that you enjoyed the ayu dishes, wine pairings, late-night snack, and breakfast as well. We would also like to sincerely thank you for making a Reservation for a Multiple Night Stay in December. As the season changes, we hope you will enjoy winter-only dishes, scenery, and the unique atmosphere of our Onsen. We will welcome you again with heartfelt hospitality so that your next stay will leave you thinking, “I’m glad I came.” All of us look forward to seeing you again soon. Thank you once again.

  ดูทั้งหมด

  
  
  
  
  
  
  
  
  
  
  
• 5.00

  p50

  วันที่โพสต์: 19/9/2026

  Wonderful staff and atmosphere

  This was my first stay at Kanaya. Every action and response from the staff felt pleasant and thoughtful. With only a small number of staff, the atmosphere throughout the property was calm and relaxing. I was also surprised to be greeted by a deer by chance. Unfortunately, it was rainy, so I couldn’t go for a walk, which was disappointing.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 15/9/2026～
  • 2 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We truly appreciate your kind words about our staff and the atmosphere of the property. All of us will continue striving to ensure every guest enjoys a comfortable stay. We are sorry to hear that the weather prevented you from enjoying a walk this time, but we hope you will visit again and enjoy seasonal scenery and a stroll in nature. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.50

  こゆたか

  วันที่โพสต์: 7/9/2026

  In any case, both di...

  In any case, both dinner and breakfast were absolutely delicious, and we were impressed by the refined service. The caviar, champagne, and more in the Room were also wonderful. The bedroom interior is not as impressive as the living area, but it was very clean and comfortable—this is a Hotel we would love to visit again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 26/8/2026～
  • 4 คน 1 ห้อง
  • John Kanaya Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your heartfelt feedback. We were delighted to read your kind words and are truly pleased to hear that you enjoyed our service, as well as both dinner and breakfast. We are also glad that you enjoyed the caviar and champagne provided as suite Room privileges, and that you were able to relax and spend a luxurious time in your Room—this means a great deal to all of our staff. At the same time, thank you for your valuable comments regarding the bedroom interior. We will make good use of your feedback as we continue working to create an even better stay experience. Your words, “a Hotel I would like to visit again,” are the greatest encouragement for us. We will strive even further so that your next visit will be just as comfortable and memorable. All of our staff sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  PEkyoko

  วันที่โพสต์: 1/9/2026

  Everything was perfect—we were completely satisfied!

  The bath, the Room, the food, and all the staff were excellent. The forest wrapped in mist was magical, and I would definitely like to visit again in another season.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 30/8/2026～
  • 2 คน 1 ห้อง
  • Terrace Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We truly appreciate your kind words about our bath, Room, cuisine, and staff, and we were delighted to read your feedback. As the seasons change, the surrounding scenery changes as well, and we hope you will enjoy a different seasonal dining experience on your next visit. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  ムギーラ

  วันที่โพสต์: 1/9/2026

  Thank you very much for your kind support.

  I visited Hakone for the first time in a while, as I had been hesitant about inbound tourism. Since childhood, I have stayed at various Accommodations in Hakone in search of Onsen, and this became my favorite of them all. The service was exceptionally high quality, and the atmosphere was so comfortable that I was able to relax fully. The dishes served with the five-wine pairing were elegant and wonderful in both presentation and taste. I also appreciated your flexibility at check-out. I would love to visit again when I have the chance.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/8/2026～
  • 2 คน 1 ห้อง
  • Corner Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We are truly honored that, among the many Accommodations you have stayed at, you described ours as your “number one favorite.” We were delighted to hear that you were satisfied with our service and the comfort of our facilities, and that you were able to relax and unwind. We are also pleased we could accommodate your requests at check-out. We will continue striving to be an Accommodation where every guest feels they want to “come back again,” offering a comfortable and memorable stay. All of us look forward to welcoming you again.

  ดูทั้งหมด

  
  
• 4.33

  サトエリ1966

  วันที่โพสต์: 30/8/2026

  Relaxing Time

  In an IKYU promotion, I read about the attention to the sheets, and since I’m someone who cares not only about the bed but also how the sheets feel against my skin when staying at a Hotel, I really wanted to stay here. And true to what was written, it was extremely comfortable to sleep in. If I had one luxury request, I’d be even happier if the duvet cover were made of a slightly softer material against the skin... The dining truly lived up to its “Wakei Yosan” concept—an array of elaborate dishes unlike anything I’d tried before. And every single one was delicious. The wine pairing you recommended was also wonderful; I really admire your professional knowledge and sensibility! At check-in, we asked for one person’s meal portion to be served as half portions. We were grateful for that—it felt great to be able to finish every plate beautifully. That said, it would be nice if there were a “delicious small-portion” course available from the start. While strolling around the garden, we even came across deer. Despite being close to central Tokyo, we could feel nature all around us, and soaking in water with a faint sulfur scent was incredibly soothing—an exceptionally relaxing holiday getaway.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 28/8/2026～
  • 2 คน 1 ห้อง
  • Corner Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We were delighted to hear that you chose to visit with an interest in our carefully selected sheets, and even more pleased that you were satisfied with the comfort during your stay. Thank you also for your valuable feedback regarding the feel of the duvet cover. We will take it into consideration as we continue working to make your rest even more comfortable. Regarding meal portions, we appreciate your kind words that we were able to prepare half portions to suit your preferences and that you enjoyed everything on your plate. We are also grateful for your suggestions, which we will keep in mind going forward. We are glad you encountered deer in the garden as well. Although we are located close to the city center, we are pleased that you enjoyed the seasonal nature, the Onsen, and a quiet moment of relaxation. We will continue striving to be an Accommodation that guests feel they want to return to again. All of us look forward to welcoming you back soon.

  ดูทั้งหมด

  
  
  
  
  
  
  
  
  
  
  
  ดูทั้งหมด
• 5.00

  sya23

  วันที่โพสต์: 24/8/2026

  A quiet accommodation for a relaxing stay

  The comfortable Onsen, the lush green view from the terrace, the delicious meals thoughtfully crafted one by one from appetizers to dessert, the attentive yet unobtrusive service, and the peaceful setting made for a wonderful stay. It is an Accommodation I would like to visit again in a different season.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/8/2026～
  • 3 คน 1 ห้อง
  • Grand Terrace Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at KANAYA RESORT HAKONE. We sincerely appreciate your kind words about the Onsen, the view from the terrace, the dining, and our staff’s hospitality. We are truly delighted to hear that you were able to step away from everyday life and relax in our peaceful surroundings. Hakone offers a different charm in every season, and we would be grateful if you visit again to enjoy a new landscape and atmosphere on your next stay. All of us look forward to welcoming you again. Thank you very much for your review.

  ดูทั้งหมด
• 5.00

  ゆきともたっくん

  วันที่โพสต์: 24/8/2026

  It was excellent.

  I was extremely satisfied, especially since I was able to book a great Room at a discounted rate. The food was also very creative and delicious.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/8/2026～
  • 3 คน 1 ห้อง
  • John Kanaya Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for taking the time to share your feedback despite your busy schedule. We were delighted to hear that you were satisfied with both the Room and the meals. We will continue to cherish seasonal flavors and prepare dishes that everyone can enjoy. All of our staff look forward to welcoming you again.

  ดูทั้งหมด
• 4.67

  魚魚っ

  วันที่โพสต์: 21/8/2026

  A Highly Satisfying 11th Anniversary Trip

  Soaking in the Onsen while watching deer, talking about the future, and enjoying drinks was the best!! The meal was also excellent, with perfect wine pairings. If you drink alcohol, I highly recommend the pairing.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/8/2026～
  • 2 คน 1 ห้อง
  • Terrace Standard
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your wonderful feedback. We are delighted to hear that you were able to enjoy a relaxing time. Thank you also for your kind words about our food and wine pairings. We carefully select wines each season so you can enjoy how they complement the dishes. We can also offer non-alcoholic pairings for guests who prefer not to drink alcohol. We will continue striving to make every stay a memorable one. We would be delighted to welcome you again in another season. All of our staff look forward to seeing you.

  ดูทั้งหมด
• 4.83

  カッツ

  วันที่โพสต์: 21/8/2026

  A quiet and relaxing Hotel

  The Onsen, the Room, and the overall setting are all excellent, but what I like most about this Hotel is the staff. In particular, their witty and charming conversation during meals is truly enjoyable and makes me want to visit again. The only issue was that there was nowhere to place clothes or a change of clothes while bathing.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/8/2026～
  • 2 คน 1 ห้อง
  • Deluxe
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us again and for taking the time to share your feedback. We were delighted to read your kind words not only about the Onsen, the Room, and the surrounding area, but also about our staff. We are especially pleased to hear that you enjoyed chatting with our team during your meal—this is truly encouraging for us. We are also sincerely grateful for your comment that this is “a place you want to visit again.” On the other hand, we apologize for any inconvenience regarding where to place your clothing and change of clothes while bathing. We will use your feedback as a reference in creating a more comfortable environment in the future. We will continue striving to remain an Accommodation that guests feel they want to return to. All of us look forward to welcoming you again.

  ดูทั้งหมด

  
  
  
• 5.00

  キース6299

  วันที่โพสต์: 20/8/2026

  An Escape from the Everyday World

  We were able to relax as part of our summer vacation. The hospitality of everyone at the Accommodation was wonderful, and combined with the meals and overall quality, it made for an excellent stay.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/8/2026～
  • 2 คน 1 ห้อง
  • Wa Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for your kind words. We are delighted to hear that you were able to relax and enjoy your summer holiday. Your compliments about our hospitality and meals are truly encouraging for all of our staff. We will continue striving to be an Accommodation where everyone can feel genuinely at ease. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.83

  りかさん大好き

  วันที่โพสต์: 14/8/2026

  This Accommodation offers a relaxing, spacious stay for adults.

  We stayed at this Hotel in Hakone for the first time in a while. Since it is part of the Kanaya Hotel lineage, we expected it to be good, but it exceeded our expectations—it was truly wonderful. The staff’s warm hospitality and the excellent cuisine deeply impressed us. We also enjoyed talking with the staff about the story in a book provided in our Room—about the relationship between the Kanaya family and Fujiya Hotel, and about Aiichiro Fujiyama, known as an entrepreneur from the Taisho and Showa eras and a politician praised for his integrity, and his connection with Senji Kanaya. My spouse and I had a delightful conversation. We could really feel the staff’s affection for this Hotel, along with their confidence and pride, which we greatly admired. We hope to return again in autumn, and we look forward to experiencing this wonderful feeling once more. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 13/8/2026～
  • 2 คน 1 ห้อง
  • Corner Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kanaya Resort Hakone and for sharing your kind words with us. We are truly honored that you chose our Hotel for your first visit to Hakone in some time, and that you found it “even better than expected.” We also sincerely appreciate your compliments regarding our staff and cuisine. We were delighted to read that a book placed in your Room sparked an enjoyable conversation with our staff about the history of the Kanaya family and the Fujiya Hotel, as well as the connection between Mr. Aiichiro Fujiyama and Mr. Senji Kanaya. It is a great pleasure for us to share the Hotel’s history and the thoughts behind it through conversations with our guests. Your comment that you felt our staff’s “affection, confidence, and pride” in this Hotel means more to us than we can express, and we will continue to cherish it. As the seasons change, Hakone’s scenery—and the atmosphere within our Hotel—takes on a different character each time. We sincerely look forward to welcoming you again and sharing another side of Hakone’s charm with you. Thank you once again for your wonderful feedback.

  ดูทั้งหมด
• 5.00

  ひでちゃんみ

  วันที่โพสต์: 13/8/2026

  All three of us were very satisfied.

  This was my repeat stay, and I didn’t have a single unpleasant experience. I’d love to come back again. Thank you in advance for next time as well. I can only imagine how much effort you put in behind the scenes in so many ways.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/8/2026～
  • 3 คน 1 ห้อง
  • Grand Terrace Suite
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing KANAYA RESORT HAKONE. We are truly grateful that you have visited us many times and shared your kind words: “I never had a single unpleasant experience.” Our entire team greatly appreciates your feedback. Knowing that you would like to “come back again” means the world to us and is a tremendous encouragement in operating our Hotel. We also sincerely thank you for your warm consideration of our daily efforts. Encouraged by your comments, we will continue to cherish each stay and strive to be a Hotel where you can spend an even more comfortable time. On your next visit, we will welcome you wholeheartedly so that we can provide another moment that makes you feel glad you came. We truly look forward to seeing you again. Thank you very much for taking the time to share your review.

  ดูทั้งหมด
• 5.00

  BOOK072

  วันที่โพสต์: 12/8/2026

  Delicious meals and time that flows gently

  This was our first stay here. Although we originally planned to come by car and had to switch to the train at short notice, you still picked us up at the scheduled time. The Room was just the right size for two people, and we also appreciated how clean it was. There were plenty of amenities and many complimentary drinks, so we were able to relax and take our time. Each dish was carefully prepared, and combined with dining in a private room, it felt truly luxurious. Everything tasted excellent. We enjoyed the chocolates served at the end of dinner during our morning coffee time. The late-night snack was also refined and delicious. The bath required adjusting the temperature, but that actually allowed us to set it exactly how we liked it, which was great. As it is a sulfur hot spring, there was a faint scent that lingered after bathing, but it wasn’t too strong—just enough to feel its benefits. Breakfast was also delicious: kamameshi cooked with dashi with slightly indulgent side dishes, all thoughtfully prepared. Overall, we were truly satisfied with our stay.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/8/2026～
  • 2 คน 1 ห้อง
  • Corner Superior
  • รวมอาหารเช้าและเย็น

  ดูทั้งหมด
• 5.00

  ぼるちもち

  วันที่โพสต์: 5/8/2026

  This is my first time using this service.

  I wanted a change from my usual Accommodation in Hakone, so I stayed here for the first time. I could really feel the care put into the meals. Nothing about the ingredients, pairings, or cooking methods felt ordinary—everything was surprising and delicious. I enjoyed every dish while thinking how much ongoing research and refinement must go into it. This has become an Accommodation I’d love to visit again. There was only one small thing I noticed: I wish there had been an ottoman in the Room. I wanted to stretch out my legs and relax. It was also my first time seeing deer in Hakone. It became a wonderful memory.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 3/8/2026～
  • 2 คน 1 ห้อง
  • Panorama Superior
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing KANAYA RESORT HAKONE among the many Accommodations in Hakone. We would also like to express our sincere gratitude for your kind and heartwarming message on the occasion of your first stay. We were truly delighted to read that you were pleasantly surprised by, and enjoyed, the combinations of ingredients and cooking methods in our cuisine. It means a great deal to us that you felt the chef’s dedication in each dish, and receiving your comment that this is an “Accommodation you would like to visit again” is the greatest encouragement for our team. Thank you as well for your valuable feedback regarding the ottoman in your Room. While it was not available in the Room you stayed in this time, some Room types do include one. We will continue working to improve our website so that it is clearer and easier to understand, including adding photos. We are also glad to hear that you saw deer in Hakone for the first time. We do not feed them, so they are truly wild deer. We imagine our terrace may feel comfortable even for them. If this became one of your fond travel memories, we would be very happy. We will continue striving to further refine both our cuisine and service so that each visit brings new surprises and enjoyment. Thank you very much again for taking the time to share your review.

  ดูทั้งหมด

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