รีวิวและความประทับใจจากผู้เข้าพักที่ Okuhita Onsen Umehibiki

(จังหวัดโออิตะ/Okuhita) [ทั้งหมด 32 ห้อง]
คะแนนรวม
4.67
ยอดเยี่ยม (100)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.68
  • การบริการลูกค้า
    4.70
  • อาหาร
    4.64
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.60
  • ความพึงพอใจ
    4.63
1.50
ktkt___

It was truly a disappointing Hotel.

I had reserved the Bettei Oushuku Suite Room. Upon entering the room, there was an overwhelming ammonia smell. I immediately opened all the windows and set the air purifier to MAX, but after waiting for a few minutes, I started feeling unwell and nauseous, so I contacted staff. Unfortunately, no other suites were available, so I had to move to a standard room. We waited about 40 minutes in the lobby while they prepared the new room. The new room had no strange odors and was normal. During dinner, when the general manager came to apologize, I asked if that smell was normal and was told it was "as usual." I decided to leave this review as feedback for improvement seems unlikely and hope it helps others considering staying here. While waiting in the lobby with my one-year-old child who became fussy, a staff member commented that my child seemed "unpleasant," which shocked me... While it may be inexpensive accommodation, this hotel left a very negative impression on me overall.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1
  • 16/12/2025～
  • 3 คน 1 ห้อง
  • [Onsen Open-Air Bath Suite - Separate Annex Japanese-Western Room] [Non-Smoking]
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Okuhita Onsen Umehibiki and for sharing your review with us. We sincerely apologize for the inconvenience caused despite our efforts to prepare your room after thorough cleaning and inspection prior to your arrival. Additionally, we regret that we could not provide the Bettei Oushuku Suite, as there is only one such room available, and had to change your accommodation to a Deluxe Room. We also apologize for the waiting time incurred while preparing an alternative room. Regarding the odor issue you mentioned, we have since conducted a detailed inspection of potential causes. We will continue to ensure thorough checks during cleaning and room inspections, addressing any abnormalities immediately so that all guests can enjoy a comfortable stay with us. Furthermore, we are committed to enhancing training opportunities for our staff, including guidance on proper guest service by our General Manager, in order to create an accommodation experience that exceeds expectations. The valuable feedback you provided has been shared among all staff members as an opportunity to reassess our daily room management and guest service practices. We will use this insight to improve future operations. Thank you once again for taking the time to share your thoughts with us. Okuhita Onsen Umehibiki President & CEO: Tsuchihashi

ดูรีวิวทั้งหมดของOkuhita Onsen Umehibiki