รีวิวและความประทับใจจากผู้เข้าพักที่ Luxury Mountain Retreat Kaze no Mori

Standard Plan: Enjoy Seasonal Japanese Kaiseki Cuisine

I stayed at the accommodation to inspect it for my mother, who has difficulty walking. The meals were delightful, with a great balance of Japanese and Western-style dishes. The seafood sauce in the Western course was particularly delicious, though the saltiness of the Spanish mackerel was overpowering and did not pair well with the sauce. However, when enjoyed with naan bread, it was very tasty! For the private open-air bath, a reservation was required, and I used it at the end of the day. Unfortunately, there was an excessive amount of scum floating in the water, which made it uncomfortable to bathe. Upon informing the ryokan staff about this issue, they immediately checked and apologized sincerely. While no reservation fee was charged for this experience, what stood out more to me was their prompt response and heartfelt apology—it truly reflected their excellent customer service and hospitality. Initially, I thought I might not stay here again; however, their warm response left such a positive impression that I decided to bring my mother here next time. In today's world, accommodations need not only good facilities but also genuine hospitality and attentive service towards guests. This ryokan demonstrated these qualities wonderfully. Thank you very much! I look forward to staying again in the future!