Hotel Epinard Nasu

I have stayed here several times.This time, due to my Reservation, I had to change Rooms partway through my stay, but the staff kindly arranged everything to minimize any inconvenience. At the restaurant and in other situations as well, everyone was friendly and welcoming, so I had a very pleasant stay.There were also a pool, festival-style games, quizzes, and other events—my child was absolutely delighted.I also visited the rooftop for the first time this trip; the view was wonderful, and it made for a refreshing morning.Almost nothing to complain about! However,it would be even better if there were an ice machine on each floor.

This was our first time staying here.A summer vacation trip with our children and my parents. We didn’t want to compromise when choosing a Hotel, and this is the one we found. We were looking for a place where the kids could have fun on-site, while my parents and we could relax with delicious meals and an Onsen—and this Hotel was exactly that. It turned out to be the perfect choice!The kids played a lot around the grounds, and the farm feeding experience was great. There was so much to do—trekking, the pool, the Onsen, fireworks at night, and a night safari. My parents also seemed able to unwind in nature with blueberry picking, great food, and the Onsen.At dinner at Nasu no (the restaurant), the staff kindly accommodated a celebration plate I had requested in advance. They also took photos for us, making it a wonderful memory we won’t forget. Thank you very much.The only minor issue was that there was only a small shower booth in the room, but since the Onsen was very spacious and relaxing, it wasn’t a problem. One thing I did notice was a bit of dust on the in-room phone and on some of the Facility brochures.That said, all of your staff provided excellent service, and we would definitely like to stay again. Thank you very much.