รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Epinard Nasu

(จังหวัดโทะจิกิ/ที่ราบสูงนาสุ・น้ำพุร้อนนาสุ) [ทั้งหมด 314 ห้อง]
คะแนนรวม
4.43
ดี (327)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.36
  • สิ่งอำนวยความสะดวก
    4.35
  • การบริการลูกค้า
    4.52
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.46
  • ความพึงพอใจ
    4.43
  • 4.67
    rorie

    It was a wonderful family trip.

    This was our first time staying here. A summer vacation trip with our children and my parents. We didn’t want to compromise when choosing a Hotel, and this is the one we found. We were looking for a place where the kids could have fun on-site, while my parents and we could relax with delicious meals and an Onsen—and this Hotel was exactly that. It turned out to be the perfect choice! The kids played a lot around the grounds, and the farm feeding experience was great. There was so much to do—trekking, the pool, the Onsen, fireworks at night, and a night safari. My parents also seemed able to unwind in nature with blueberry picking, great food, and the Onsen. At dinner at Nasu no (the restaurant), the staff kindly accommodated a celebration plate I had requested in advance. They also took photos for us, making it a wonderful memory we won’t forget. Thank you very much. The only minor issue was that there was only a small shower booth in the room, but since the Onsen was very spacious and relaxing, it wasn’t a problem. One thing I did notice was a bit of dust on the in-room phone and on some of the Facility brochures. That said, all of your staff provided excellent service, and we would definitely like to stay again. Thank you very much.

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  • 5.00
    うさモル

    I have stayed here s...

    I have stayed here several times. This time, due to my Reservation, I had to change Rooms partway through my stay, but the staff kindly arranged everything to minimize any inconvenience. At the restaurant and in other situations as well, everyone was friendly and welcoming, so I had a very pleasant stay. There were also a pool, festival-style games, quizzes, and other events—my child was absolutely delighted. I also visited the rooftop for the first time this trip; the view was wonderful, and it made for a refreshing morning. Almost nothing to complain about! However, it would be even better if there were an ice machine on each floor.

  • 5.00
    たろう0777

    We had a great time spending two nights just in the restaurant building!

    The meals were delicious, and the property also offered events (festival-style games, saxophone & magic/pantomime performances, vocal concerts) as well as an indoor pool available at all times. Combined with the heat outside, we had a great time spending two enjoyable nights entirely on-site. At times we had to wait a bit for the elevators (perhaps there aren’t enough elevators for the number of guests?), and that was the only thing that concerned us. We felt truly refreshed. Thank you very much.

  • 4.50
    あおくんかいくんいおくん

    Three-Generation Trip

    We were very satisfied with the Room, meals, and Onsen. The large public bath was relatively lukewarm, making it a comfortable temperature for children, though the hinoki bath felt set to an adult-friendly temperature. This time we traveled with our 1-year-old grandchild. There were many fun places for children aged 5 and up, but it felt like there were fewer areas where toddlers who are just starting to walk could play. I think it’s great that both the pool and the Onsen can be used as long as you prepare properly. This is a Hotel that has taken care of us since our child-rearing days, and we would like to come again.

  • 4.67
    解放の戦士

    We would love to stay here again on our next trip to Nasu.

    We stayed here for a family trip for the first time in a while, and overall it was a very pleasant stay. Even our kids—who consider the Hotel the most important part of any trip—seemed very satisfied. That said, from a parent’s perspective, I believe the stay could be even better if you could consider improving the following three points. 1. Activities Many activities are not offered on certain days, and even when they are available, the last check-in time often ends quite early. As a result, if check-in is even slightly late, it becomes difficult to enjoy activities together as a family. 2. Breakfast hours Since it has been some time since our last visit, I’m not sure when this changed, but we were asked to wait in line if the venue was crowded at our preferred time. Unfortunately, this system was disappointing. This may have been due to my lack of planning, but we wanted to start breakfast around 7:30; however, we ended up eating around 9:00 and had to adjust our schedule afterward. It would be more helpful if guests could choose their breakfast time at check-in as before. 3. Large public bath The floor in the changing area felt much more slippery than expected. It was slippery enough to be concerning when walking after bathing. I’ve shared a few suggestions, but the view from our Room on the top floor of the Main Tower was wonderful and the food was delicious, so we would definitely like to stay again.

  • 4.83
    ヤンヨーク

    Even with children, ...

    Even with children, we were very satisfied with the meals, the Onsen, and the pool. If I had to mention one thing, we would have been even more satisfied if the bathroom fixtures in the room were newer.

  • 4.83
    シニアモモ

    We were satisfied in almost every way. However, it was disappointing that the table tennis area—something our grandchildren were looking forward to—was outdoors.

  • 4.83
    わたすすすず

    The buffet is absolutely delicious.

    Both dinner and breakfast are buffet-style, yet each dish is thoughtfully prepared, and everything is truly delicious. With an indoor pool, a quiz rally, and a game corner open from the morning, this Hotel is very enjoyable for children. We had to wait in line for quite a long time at check-in and check-out, so I hope these processes can be automated.

  • 4.50
    souvenirMugs

    A Large Hotel with Stunning Views of the Nasu Mountain Range and Easy Access Without a Car

    I chose Epinard to relax and enjoy Nasu’s nature at an unhurried pace. The Room offered an even better view than expected, with the Nasu mountain range visible beyond the deep green trees. We could step out onto the balcony as well—it truly felt like “the Room itself is a scenic viewpoint.” The “New Room” we stayed in was spotless and brand-new, and the open layout—connecting the living area, tatami space, and bed area like one large room—was very comfortable and easy to use. We also enjoyed the dining. On the first night, Washo Dining “Nasuno” was a calm restaurant where they carefully explained each dish on the menu. The “Nasu Sarari Pork Ginger Hot Pot” made with a rare gamecock (shamo) broth had a clean yet lingering flavor that was delicious. The buffet on the second night lived up to its reputation with an overwhelming variety of dishes, making for a lively dinner experience quite different from “Nasuno.” Another highlight is the frequent Shuttle Service buses: we could arrive early, and it was also nice to stay relaxed after check-out. For lunch on both arrival and departure days, we enjoyed a tasty prosciutto-and-Nasu-cheese croissant sandwich at the bakery & café. With a budget equivalent to one night at a luxury Ryokan, we were able to stay two nights here—and since all four sightseeing bus routes stop right in front of the lobby, even seniors like us traveling without a car could explore Nasu comfortably.

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  • 4.00
    ありや馬

    The French restaurant was excellent.

    As this is a large, family-oriented Accommodation, the overall service was average. I understood that when I booked, but the restaurant was unexpectedly excellent. I wanted a relaxed meal, so I chose the French special course. There were three dishes between the amuse-bouche and appetizers, followed by both fish and meat mains, with a granita in between—authentic French cuisine that exceeded my expectations. Unlike the lobby, the restaurant staff were very attentive, and with its great location I could enjoy my meal at a leisurely pace. Breakfast was just as good. As for the baths, the sauna is very hot and the cold plunge pool is large and truly cold—very satisfying. It would have been perfect if there had been a place to relax outdoors. Overall, I think it’s a very good Accommodation for families.

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  • 5.00
    Prt-W

    Girls’ Trip

    Four of us, including friends visiting from out of the prefecture, stayed in the Deluxe Corner Room. The Room was spacious and comfortable, and we enjoyed chatting together in the living area. The buffet dinner was very popular because everyone could choose what they liked to suit their own tastes. There were plenty of local vegetables, and in particular, the staff-recommended “whole-roasted asparagus and shiitake mushrooms” was memorable and delicious. The previous two times we stayed were in winter, so the recommended dish was hot pot, which felt a bit heavy; but if the recommended menu changes with the seasons, we’ll look forward to enjoying the buffet again. After check-in and changing into loungewear in our Room, it was also a big hit with my friends that we could move around the property feeling relaxed—whether to the large public bath or to the restaurant (although it seems French restaurants require regular clothing). Thank you for taking such good care of us. We will visit again. Thank you very much.

  • 4.50
    ミサフル

    The bath was great, the Room was great, and the food was also excellent.

    We’d love to stay again. Thank you for a wonderful time.

  • 5.00
    居眠りヒナタ

    Kind staff members

    My child fell asleep 15 minutes before dinner. As we were leaving, a staff member kindly asked whether my child had fallen asleep without eating. They then told us, “If there’s nothing to eat when your child wakes up, it will be hard for them to sleep again, so please take some of their favorite food back to your Room.” Thanks to that, I was able to feed my child dinner after they woke up. It truly helped us so much! I’m glad we stayed at such a kind Hotel with staff who are so considerate from a child’s perspective. When we travel to Tochigi again, I’d love to stay with you. Thank you very much.

  • 5.00
    ライブ行くぞー！

    It was great!

    This was our second Tochigi Residents’ Day! The meals and the Room were excellent, and we’d love to visit again if there’s another Residents’ Day.

  • 4.50
    naotaki

    It was a very enjoyable trip.

    This was my first stay here. I was truly impressed by how delicious the Hotel buffet was! I’m sorry that I fell while cycling and damaged part of my bicycle. The staff were very kind and quickly brought me an ice pack and disinfectant, which was a great help. Above all, the hospitality from everyone at the Hotel was wonderful, and I would definitely like to stay again!

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  • 5.00
    Tomopi-

    Traveling with My Grandchildren

    We stayed here while traveling with our 5-year-old and 10-month-old grandchild. We truly appreciated the thoughtful, baby-friendly care from both the Facility and the staff. Surrounded by Nasu’s beautiful natural setting, we also enjoyed the activities and had a wonderful time!

  • 5.00
    けるあ

    This is our third time!

    A flawless 5-star stay. A popular Accommodation that’s always full of guests. Even so, the staff are calm and kind, and despite the crowds, the buffet is beautifully arranged. It’s perfect for families with children. It’s hard to put into words—just go and see for yourself. An Accommodation you’ll want to return to regularly!!

  • 4.50
    UK087

    There was so much to enjoy inside the Hotel!

    We stayed as a family of three (including my elderly mother). What we liked - The Room was very spacious, and the view from the window was wonderful. - Both dinner and breakfast featured dishes made with plenty of local vegetables, and everything was delicious. - As one of us was celebrating a birthday, they prepared a birthday plate and took photos for us at dinner. The staff member who helped with the photos was exceptional, making it a truly heartwarming time. - At the restaurant, it was impressive to see senior staff carefully supporting new employees; we felt the training and guidance were thorough. What concerned us - There were a few areas where cleaning seemed slightly insufficient. - Each time we used water in the washbasin, a “ponpon” sound echoed into the Room. However, these issues were addressed promptly, and communication among staff was well handled, so we felt their sincere attitude. The Hotel also has a pool and tennis courts, and there are animals on the grounds such as sheep, goats, and alpacas—just taking a walk around was very enjoyable. We found it to be an appealing Hotel where guests of all ages can enjoy their stay in their own way.

  • 3.83
    snownanan

    Nasu no was great!

    Dinner at Saisuno was excellent. The quiet atmosphere, well-balanced portions, and great value for money were very satisfying. Thank you to all the staff for your gentle, reassuring, and wonderful service. My only complaint was that the toilet’s washlet did not work at all. The Room is also on the first floor. I would like this to be fixed somehow.

  • 4.50
    てふや

    Excellent dining experience

    The French dinner is on par with a top-tier restaurant—this is the main reason to stay at this Hotel.

  • 3.50
    かおりん0814

    Even though it’s spring break

    As it was the last Sunday of spring break, we expected it to be crowded (we made a Sun–Mon Reservation thinking it would be better than the weekend), but the changing area in the large public bath was packed, the hair-dryer area was packed, and of course the dining venue was also crowded. We traveled with my 78-year-old parents, and they felt overwhelmed. There was certainly a wide variety of dishes and many creative options, but this was the first trip where we couldn’t relax and enjoy either meals or bathing at all. We also had hoped for a good view from our Room, but that didn’t happen either. We chose this Accommodation because the Reviews were good, but there were many disappointing points.

  • 4.17
    andy.mama

    My expectations were too high!

    This was our first family trip in a while, and since we had stayed at this Hotel several times before, we were especially looking forward to the Onsen and the buffet. We relaxed in the Onsen and then headed for the buffet, but there was no sashimi platter—there were hardly any sashimi-style items at all besides sushi. The only thing we could find was a marinated fish that wasn’t really suitable as sashimi, and the crab fair had already ended as well, which was very disappointing. I understand that rising food costs make things difficult right now, but it felt like our expectations were let down. When traveling as a family, Accommodation costs are not cheap. It may be “just” sashimi—but still, please remain a Hotel that makes guests feel glad they came. The bread from komorebi Table bakery that we bought on the way home was delicious.

  • 4.67
    うさモル

    This Hotel is very good for children.

    We’ve stayed here several times because our kids love it. Once again, we were generally very satisfied with the food, the Facilities such as the pool, the Room, and the staff’s service—there’s almost nothing to complain about. Just two points: - It would be helpful to have an ice machine on each floor. (Otherwise we have to wait for the elevator just to get ice.) - Dinner time allocation. This time we were assigned 20:30–22:00, which was a bit tough for our kids. It seems to be decided in check-in order, but guests can’t choose. If it’s allocated by the Hotel, it would help if you could take guests’ ages into account when assigning times. (It may be difficult since there are many families with children.) Eating at what is usually their bedtime seemed hard on them, and they couldn’t fully enjoy the buffet. That said, we would like to stay again. We look forward to improvements.

  • 4.00
    momotama22

    Family-friendly for guests with children, but the buffet is…

    We stayed as a family of four (a couple with a 0-year-old and a 1-year-old). At check-in, there was a very long line. There weren’t enough chairs, and we were exhausted just from waiting. Since we booked a kids’ Room, the Room itself was very comfortable. We also contacted the childcare service that evening and were able to leave our child there after dinner so we could take a bath, which was very helpful. (Childcare is available from age 1, so only our older child could use it.) However, the buffet was extremely crowded, and with small children it felt difficult to cover everything we wanted to eat within the 90-minute limit. We really appreciated the kids’ buffet options, and we were happy to be able to eat crab. The roast beef was delicious, but if I’m being picky, I would have preferred steak… Our expectations may have been too high.

  • 3.83
    由美ねぇ

    The buffet was delicious.

    The buffet offered a wide variety of delicious options. However, I left my pet alone in the Room, and after returning home, they seemed less energetic, possibly due to stress.

  • 5.00
    2人で利用

    An excellent choice for traveling with young children.

    We stayed for 3 days and 2 nights. We were traveling with our 1-year-old, and trips are usually challenging due to nap times and baby food, but everything was provided here. There were plenty of things to enjoy without going out—such as the pool, the large public bath, and a kids’ buffet within the Hotel—so we were able to relax very comfortably.

  • 3.33
    エピ好き家族

    A bit disappointing.

    I have stayed here once or twice a year for over 10 years. Unfortunately, over the past few visits I can’t help but feel that the level of hospitality has declined. - The tongs at the buffet salad station have changed from before, but they are short and difficult to use. - The timing of refilling dishes across the buffet has gotten worse. What I didn’t notice before—a sense of “leftovers”—now stands out, and it doesn’t whet my appetite. - Compared with before, there seems to be a higher proportion of clearly “commercial/industrial” dishes, which is disappointing. They’re not bad, but they feel like something you can find anywhere. - Perhaps because there are more foreign staff members now, my name has been misread more often and I’ve been asked to repeat questions more frequently. It’s a small thing, but it never happened before. This is a Hotel I’ve used many times and grown attached to, but I may be less likely to return in the future.

  • 3.67
    急たびさん

    Family Trip

    I have stayed at this accommodation several times before and found the dinner and room to be clean, so this time I visited with my family to celebrate my mother’s special occasion. The hotel kindly prepared a rental celebratory vest and a fruit plate as a surprise, which made my mother very happy. Thank you for your thoughtful gesture. The breakfast and dinner buffet, as well as the onsen, were about the same as before but satisfactory overall. However, when we checked into our room, we found that the door was slightly open with the chain hooked, and there was used tissue under the curtain. I called the front desk after entering the room but was told it was a mistake by housekeeping without much concern shown. This left me feeling uncomfortable and disappointed.

  • 4.17
    リリマリコ

    Overall, it was good, but there were a few things that bothered me slightly.

    This room was used by my parents. They mentioned it was very comfortable and user-friendly. However, the bed being near the window made my mother feel cold. I wish we had called the front desk to ask for an extra blanket (I also regret not mentioning this detail more thoroughly myself). Additionally, I forgot to mention in my previous review that during check-in, we were informed about using the Go To Pass for expenses like drinks during dinner. However, at checkout, we were told that "it cannot be used for payments made through third-party sites like IKYU." While we ended up using it for souvenir purchases instead and it worked out fine, I had already informed them at check-in that our reservation was made through IKYU.com. It felt disappointing because I trusted what was explained at check-in and tried to use it confidently during checkout but ended up feeling as though I hadn't been listening properly. (I understand such situations are becoming more common these days.) These were the parts of our stay that left us a bit disappointed this time around. Other positive experiences have been shared in a separate review (regarding the baby room usage). This time, I wanted to share things that came to mind later as something worth mentioning. We hope to visit again next year and would appreciate if you could keep these points in mind!

  • 4.50
    もかた

    Perfect for visiting with small children!

    The variety of baby food is abundant, and everyone is kind to children. There is also a pool, which I think children will enjoy. However, the Onsen had a disinfectant smell and was lukewarm, which was disappointing. That said, it might be easier for children to enter. The meals were delicious, and there was a concert at night that made the experience very enjoyable.

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