Hakone Kowakien Ten-yu

We stayed with my elderly parents, my wife, and my daughter—five of us in two Rooms. Our Rooms were on the top (9th) floor, each with a private open-air Onsen bath, and there was also an excellent massage chair in the Room.There are two large public baths, and they alternate between men and women each day, so even with a one-night stay we were able to enjoy both Onsens with different atmospheres. The bath on the 6th floor had an infinity-like feel, while the one on the 5th floor was soothing thanks to the look and sound of a waterfall.The dining was truly outstanding. It’s buffet-style so you can choose what you like, but there’s a wide selection and every dish is high quality—the best buffet restaurant we’ve experienced. The beef steak, likely the main dish, was so tender it could be cut easily just by chewing, and the grilled shrimp—another highlight—was finished right in front of us with a burner for an extra touch of luxury.My elderly parents had recently been saying they felt anxious about traveling due to their stamina, but even on our way home from Ten-yu they were already saying, “Let’s stay again next year.” It quickly became their favorite Hotel! If you’re unsure, don’t hesitate—make a Reservation and enjoy an amazing experience.

The meals, including the teppanyaki, and the in-house Facilities were exactly as expected. We traveled with our 2-year-old grandchild, and the staff were kinder than at any Accommodation we have stayed at before. Above all, just as many people mention in their Reviews, every member of staff was polite and helped make our stay truly comfortable. (In these times when staffing shortages are often discussed, I was impressed that you have so many employees on hand and provide thorough training.)Just one point: although the open-air bath in the Room was wonderful, there is no washing area, so the flow to the shower facilities is not very convenient. The women in our group tended to avoid using it for that reason. It might be worth considering in the future.Everyone says they would like to come again.Thank you very much.