รีวิวและความประทับใจจากผู้เข้าพักที่ The Beach Tower Okinawa (Kyoritsu Resort)

The front desk staff was terrible!

The accommodation information was minimal and impersonal. On the check-out day around 4 PM, I asked if a taxi reservation could be made, but was told reservations were not possible and that they would call one when I left the hotel. Returning to the hotel around 3:30 PM, I requested a taxi, but the staff at that time asked if I had already made a reservation. They said they would try calling now to see if one could come immediately. After making about four calls and only speaking with one company briefly before hanging up on others, they said it was impossible to get a taxi and suggested walking about 10 minutes to find one instead. Despite it starting to rain heavily and me explaining that walking with my cane wasn’t feasible, their response remained cold: "There’s nothing more we can do." In the end, I called for a taxi myself from the lobby while waiting in frustration. When it finally arrived after nearly 50 minutes of phone calls, another guest mistakenly took my ride because no staff ensured proper coordination or communication with waiting passengers. The situation escalated further as subsequent attempts for dispatch were denied until finally securing another ride after much effort. This experience left me exhausted—it was truly the worst hotel stay ever!