รีวิวและความประทับใจจากผู้เข้าพักที่ IZU RETREAT by Onko Chishin

(จังหวัดชิซูโอกะ/ฮิงาชิอิซุ (อัตสึกาวะ)) [ทั้งหมด 16 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (80)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.50
  • การบริการลูกค้า
    4.33
  • อาหาร
    4.59
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.75
  • ความพึงพอใจ
    4.51
4.00
55lala

It didn't feel as luxurious as expected for a high-end Ryokan.

As a newly opened hotel, expectations were high. The lobby offers a stunning ocean view, and the room provides a beautiful view of the Atagawa townscape. Meals are carefully prepared with attention to ingredients and feature creative touches, offering an exceptional take on traditional kaiseki cuisine. Every dish was delicious and highly satisfying. The service was excellent, especially the meticulous room service. However, amenities and room facilities were disappointing. While environmental considerations are appreciated, the amenities provided felt similar to those of a business hotel, which was underwhelming. Additionally, the door leading to the private open-air bath seemed old and difficult to open or close due to its narrow design; this could be challenging for women or elderly guests. Since there is no public bath available and frequent use of the private open-air bath is necessary, it would be better if wider doors that operate smoothly could be installed. Overall rating: 4 stars with hopes for future improvements.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4
  • 24/12/2025~
  • 2 คน 1 ห้อง
  • 【Moderate】Ocean View Open-Air Hot Spring
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Izu Retreat Atagawa Suiko and for taking the time to share your valuable feedback. We are truly honored to receive high praise regarding the views from the lobby and room, the meals, and our service. In particular, we were delighted to read your description of our cuisine as "kaiseki beyond standard," which brought great joy to our head chef and all kitchen staff. We sincerely apologize for not meeting your expectations regarding amenities and the entrance of the private open-air bath in your room. We take your comments seriously and will consider them as part of our ongoing efforts to balance environmental considerations with comfort improvements. We will strive to provide an even more satisfying stay on your next visit than this time. All staff look forward to welcoming you again in the future.

ดูรีวิวทั้งหมดของIZU RETREAT by Onko Chishin