Kusatsu Now Resort Hotel

This was our 16th stay, and we were celebrating a birthday a little early.The front desk staff are always kind and attentive, even when they are busy.Thank you so much for taking care of the request we made during our previous stay.This hotel has wonderful staff who remember and accommodate one guest’s personal requests among so many others, pay attention to even the smallest details, remain aware of their surroundings while chatting, and know the rooms well enough to recommend one for our next stay while sharing their own impressions.The room was thoroughly cleaned, and the bathroom was spacious enough.Although our room was farther from the communal baths and buffet restaurant, there was little foot traffic, making it a very quiet place to stay.At the buffet reception, we asked for the cake to be brought out first, but it still had not arrived after 30 minutes. There was also no staff member at the alcoholic drinks counter, leaving many guests waiting in line. It was disappointing that the service seemed poorly coordinated.However, the sushi chef was very friendly and prepared the sushi efficiently. We thoroughly enjoyed it, along with the seared bonito.The two of us always make wonderful memories during our stays.Thank you so much, as always.

We stayed here for my girlfriend’s birthday trip. The Room was a Japanese-Western style, very spacious, and the open-air bath was excellent. We also ordered flowers; the size and color were perfect, and she was very happy with them. Thank you very much.